jones: thank you cathleen, as the founder and director of lexington plastic surgeons,s, i have treated thousands of patients- from celebrities to anyone who has wanted to enhance or correct something on their body. a large percentage of our patients over the years have been people who suffer from keloids, and they come to us desperately seeking out treatment options. in fact it was seeing how many people are suffering with keloids that led me to develop keloid treatement centers all over the country. >> it's really unbelievavae to see how many people really are suffering, but it is also amazing to see what a difference you have made in so many patients lives with your breakthrough research and treatment options. let's start by just explaining what a keloid isisor those people who may not know. dr. jones: keloids are benign fibroro tumors. they are an enlarged growth or scar at the site of a wound or cut that extends beyond the confines of the original wound. keloids are the result of abnormal wound healing.thus, they may form early or they may months or even years to develop. even a mi