disch? >> i'd like to add or civil procedures assume that we should be able to say wash your hands. and yet when you get down to even that simple of a basic which we all know is the number one preventive action you can take, it will becomes complex. you need to leaders that will say we are concerned about the finance but you also need the resources in place but even something as simple as washing your hands, the right equipment, new sinks that are accessible, the soap that is there, housekeeping making sure the soap dispensers are filled, that the position comes with a bunch of equipment, where do they put that down? on the floor? i don't think so. it's such a ripple effect that you need equipment, unique people to understand what's going on. i was going to mention about transparency. staff have to understand what's going on with the metrics. so we can do national promoting. we can do information among hospitals but staff need the feedback that here's our infection rate compares what we're d