from over the man who called- seemed very frantic on the phone with dispatchers. he said he was calling from his home along the river- here- just below the bridge. he says he saw a red s-u-v flip off the side- and into the water. what he saw next- gives us insight into who *may* have been in the car. 1:03 we somebody's head two people with their heads up out the water, she said"1:24 "yeah, i see two heads, three heads" back out live in chopper nine, over where search and rescue crews believe the car is located feed below the surface. the man- is on the phone with dispatchers- as he describes in horror- several people floating down river. he says he can see those people on the other side of the river from where he was. 2:11 "we know about where they're at i mean i could point that way, yeah, i can see one head, now." disbelief- describes seeing three heads- then one head- bobbing up in down in the water. dispatchers- ask him to stay on the line as they request emergency crews to respond to the area as quickly as possible. dispatcher: 1:32 "i'm going to stay on the

dispatchers realized no one is talking to them. dispatch tries every channel. but silence after more than 3 minutes, the dispatchers give up, no one can talk to each other. >> it's one of the most dangerous situations you can deal with. you have the inability to call for help in the field and to relay. we have a huge problem there. this shouldn't be happening. >> we cannot copy. >> with no other recourse, the dispatcher want them to meet downtown or at the substation in east oakland. dispatch tells them to call once they know their officers are safe. it's the latest problem for oakland police's troubled radio system and they're tired of the radios that jeopardize their system. it even went down during the visit of president obama. >> reporter: he says that the department is transitioning to a new system, but it's been two years since they authorized the change. >> for the residents, the first responders, they need to treat it like an emergency and get them on the network as quickly as possible. >> reporter: oakland police declined to go on camera today. they sa

reporter: dispatchers field hundreds of calls a day. >> first name? reporter: most are over the phone but new technology is allowing mobile users to text in an emergency. just like a 911 call, a text box pops up on a dispatcher' s screen. butler county says the ' texing' option' could provide life-saving aid to the deaf and speech-impaired communities. it' s also a silent option for those afraid to be on the phone, or fearful someone may hear them. >> we had a domestic violence call early on where the text was the method of contacting and police and there was an arrest made out of that incident. reporter: fran reese works with domestic violence victims through the ywca, she says texting is another safe resource for victims living in fear. >> if they' re in a situation where they cannot speak, they' re afraid that someone is going to overhear them talking that' s where that texting 911 comes in play and they can get the help without the perpetrator knowing what' s going on. mike: -- reporter: a 911 text also works in the reverse, dispatchers are able t

you can hear day shots grandmother giving dispatchers a description of the van, the man behind the wheel and directions until police caught up with her in the driver in the parking lot. >>> somebody is following the vehicle. >> reporter: and a practical you hear grandmother telling dispatchers a grant -- driver hit her grandson and kept going. >> and older gentleman. >> police say this is the man she was describing, 73-year- old, spyware. at deputies arrested and on the charge of leaving the scene of a crash involving serious bodily injury. witnesses say gladwell hit eight-year-old they shaun hill

insurers dispatched emergency cleanup crews.his insurance company has not yet verified his coverage but two of his neighbors affected by the very same backup got nasty surprises from their insurers today. >> our insurance called up this morning saying that our insurance has been declined -- has been denied a claim. >> reporter: his neighbor got an even rudder notice after his company sent a cleanup crew and told the family to check into a hotel. >> my dad called the insurance company to double-check what would be covered, and during that phone call the insurance agent said that nothing will be covered. they didn't even call us to tell us that nothing will be covered. we had to call them and find out. >> reporter: without help from their insurers, that leaves the homeowrs on their own. they'll to have look for reimbursement from perhaps the city if the pipe was partially clogged, or more likely from a contractor, a company called sear rat that did not return my call. the city believes that the clog came because the contractor fai

. >> she was in the middle of talking to a dispatcher when they stopped her. >> the dispatcher said, ma'am, listen to me. your daughter is doing great. she's on the other line. i said what do you mean my daughter is on the other line. >> i'm seven years old. >> she called 911. jenna did too. >> my dad is on the floor and he's on the ground sleeping. >> tell me if he's breathing or not. say now or no. i said, no, no, paramedics arrived, jenna stayed on the phone, following every direction and following the dispatcher exactly what they needed to know. her phone number and address. >> my mom teach med and i kept reminding it. >> and she never panicked. >> the seconds and she's good. >> i told her you're the hero in the family. >> i was totally proud of myself. >> i spoke to jenna's dad, and he told me when he woke up and paramedics were all around, they told him his daughter had called 911. he couldn't believe it. he got to hear a little bit of that 911 tape. he said it instantly gave him chills. reporting live in silver springs, i'll elle barber. >> a bright little girl. tomorrow jenna

that is also what she said to the emergency dispatcher. 3 dispatcher: were you having an argument?richardson: yes. dispatcher: have you been assaulted?richardson: i'm sorry.dispatcher: have you been assaulted?richardson: yes. dispatcher: ok, and where did you shoot him on his body? dead or alive. richardson's 3 voice stays calm throughout that 9-1-1 call. once deputies arrive, she can be heard saying, "i shot him". she remains in the buncombe county jail under no bond. 3 3 3 now an update to a story we first brought you friday night. news 13 has confirmed a deputy at the jackson county sheriff's office has been fired for giving a driver the middle finger. it happened thursday morning along i-40 when deputy van anthony and scott lipe crossed paths. lipe says he was recording the deputy on his phone for speeding. then on camera, anthony gave him the middle finger. 3 3 canada has officially resettled 25-thousand syrian refugees. that's making headlines this morning... 3 the last plane arrived over the weekend. the government missed its original deadline to bring in 25-thousand refugee

dispatcher: your baby is in the car? caller: yes. dispatcher: oh my gosh." benton has been charged with making false alarms, inducing panic and obstructing now... during that incident... 4 other suspects were arrested after crashing benton's car near western hills high school. fox19 now spoke exclusively with 15-year old c-j thomas... who says he was inside the car for the whole thing! in the interview, thomas claims he was just in the wrong place at the wrong time. "he took them on a high speed chase and i'm like why are you doing that? just pull over and get out. then he crashed and i'm a young black man and i'm probably in a stolen car so i just started running." thomas was charged with obstruction of justice for the incident. two more teenagers are now facing charges after a shooting at madison high school. butler county sheriff richard jones says two 14- year old boys knew that the suspect, james austin hancock, had the gun at school and didn't tell anyone. their identities are being witheld... but both are now charged with failure to report a crime whi

dispatcher: are you a student? yeah, i'm an 8th grader. dispatcher: you're an 8th grader? where are you? caller: i'm at the football field." today the suspected shooter faced a judge for the first time... and while you see james hancock right here...a judge ordered that his face not be shown in court. fox19 now's sara celi was there as emotions ran high. james austin hancock's hearing only lasted about 90 seconds and he came into the courtroom showing little emotion on his face.... his family members were in the gallery section, several of them were very upset, they were crying as the judge read out the charges and also as the attorney responded to those charges. his attorney denying all the charges and basically entering a not guilty plea in juvenile court, then he was sent back to the juvenile justice center and that's where he's going to stay here in butler county until his pre-trial hearing, that would be the next step in this case. from butler county, sara celi, fox19 now. as always... we're gonna be following this story as it develops along the way. as new details co

after more than three minutes dispatchers give up. no one can talk to each over. >> it's one of the most dangerous situations. you've got the inability to call for help in the field and the inability to relay information from the 911 center to the field so we already have a huge problem. this shouldn't be happening. >> copy radio? we cannot copy. >> reporter: the dispatchers instruct officers to meet with their sergeant either at police headquarters downtown or the substation in east oakland. dispatch tells the sergeants to call them. >> all sergeants, please -- >> reporter: it's the latest problem for oakland's troubled radio system. in 2012 the radios even went down during a visit by president obama. >> it sounds like there was a little bit of breakdown in the contingency plans. >> reporter: david cruz who is the point person for oakland radios until he left says the department is transitioning to a new regional radio system but it has been two years since the city first authorized that change. >> for the residents, for the first re

chesapeake dispatch could not tell us where the chase started nor where it ended. throughout the morning, we'll continue to check in with police to find out why officers began chasing the suspect and who they're looking for. in the meantime, i'll be posting new updates on this chase to twitter and wavy dot com as soon as we learn them. rico bush, 10 on your side. the u.s. marshal service is warning virginia residents about a national phone scam where individuals are claiming to be law enforcement officials collecting fines for failing to report for jury duty. marshals say they do not arrange payment of any fines over the phone. the scammers are trying to appear more credible by providing badge courthouse addresses. marshals say, do not divulge your personal or financial information to anyone you don't know. happening today, nearly 100 scientists will be in gloucester to talk about trash in our local waterways and oceans. it's part of the two-day virginia marine debris summit at the virginia institute of marine science. scientists will talk about ways to prevent pol

when someone called 911 and said he escaped the home with burns, a dispatcher said. the caller reported three other people possibly still inside the burning home, according to the dispatcher. it was not immediately clear if everyone got out, he fire crews battled the blaze from outside the home. it has grown too big for them to go inside, he said. the fire is under control but still burning. happening now... the warren county sheriff's office is asking for your help to find a missing mother and son. kallie and grant carnes haven't been seen in south lebanon since wednesday. warren county deputies say the pair may be with this guy, joshua craft... craft pleaded guilty in february to assault after being accused of leaving bruises on grant carnes face. the mother and son are thought to be traveling in a white buick lesabre. gmk 52-33. call police if you have any information. the university of cincinnati is warning students about a man accused of trespassing on the uptown campus. the university issued an alert about brian johnson... officials say he has a history of crim

dispatcher: okay. caller: yeah, they're not going to make it. dispatcher: water rescue rolling. caller: yeah, i see two heads. three heads. oh man. dispatcher: i'm going to stay on the line with you because you see them. try to keep an eye on them if you can for me. caller: okay. okay. dispatcher: we've got 3 in the water for sure right now. caller: yeah, i see their heads. for a minute that 911 caller debris -- but then tells dispatchers again that it is a head he sees in the river. our tj parker is tracking this story today -- he'll have the latest this afternoon. julie, back to you in the studio. here's a first check of your a former bridgetown middle school student is in custody after something his step-mom saw on social media. 9 on your side's kristen swilley joins us live with where that student is now and how parents are reacting. we know that 17-year-old boy is in juvenille detention and is charged with obstructing official business after he tried to run from officers. that's on top of the six juvenille court charges he was green township police chief jeff bart explains

tonight fox 5 has obtained the audio recordings of the dispatch calls. they gave us more insight into what happened and the ongoing problem of the shortages of ambulances in the district. al chand dra limon is live with the latest. >> reporter: we also have a statement from the dc fire and ems department. a spokesperson tells us that on wednesday, the day the shooting happened, the department received a high volume of calls for service and that was part of the problem why it took the ambulance so long to arrive at the scene of the shooting. for more than 20 minutes you can hear dispatch go back and forth with an ambulance en route to southeast dc. called to this scene where a man shot multiple times lay critically injured in the street. >> the ambulance didn't come until like almost an hour. >> reporter: we asked dc fire why it took so long for such a seriously injured victim to get help. a spokesperson for the department said in a statement at the time this incident was dispatched the closest transport unit was nearly eight miles away. paramedics arrive

some of the first to jump into action were dispatchers. sheree: a shooting happened at 1118 in the morning. it they handled more than 140 phone calls. 600 dispatchers between police, fire, and paramedics. butler county dispatchers telethon us how to answer the call from terrified student. and they had critical information from them. >> he was out of breath saying that this kid is shooting people and at that point, we already knew. i was checking to see how many victims there were. and we could have an idea of who >> they recently trained for a similar type of scenario and their training just kicked in. mike: parents very upset tonight, wondering why they were not called after a 13-year-old boy was arrested, accused of making a school threat. the taelor middle student was arrested last night. in juvenile court come the rifle. t have a weapon. >> social media is not the place to find out. >> other adults. sheree: a franklin man appeared before a judge. a third man died after an incident on christmas day. all three are charged with aggravated

put the dispatcher comment sometimes, it didn't show we're working on the issues but the policy is in place and they're trying to retrain the xaefrnz to make sure they know to use the k comma and not the dispatch comma. >> another major point with the pocket cards so the officers can know step by step to use the language line it tells them step by step the numbers to use and dealing with training of those officers to make sure they know when they're using the language line if things are not going appropriately that by looking at the person they maintained understand or not a direct interpretation they can request another language line operator translation of documents you have documents that need translation before they can be booked to the officers know what to put the report we have a clear understanding of what is actually what was said by the person we're trying to train the officers sorry excuse me. trying to test officers identifying the academy for the - we know who we can test before they get out to increase the number of bilingual officers to test them this is done by the dep

to start handling hundreds more calls each day. >> could've dispatcher just recently started taking over all 911 calls in the city made from cell phones a huge increase so we wondered what that means more delays ? . >> the city says new procedures should help dispatchers handled calls more quickly, especially when they come in at once they say that my that once they say that michael's can infer that recent accident in four minutes, the city ofnt working to hire more dispatchers right now, 13 openings for 90 jobs. >> it is an impact, that we have to backfill with overtime, you recall is important what we don't wantre to do is to tie up the phone calls with excessive >> they do not know that someone else is reporting the same thing .>so >> to be put on hold i got it is scary. >> ed gallek fox 8 i-team dick clark are marketers are about to take a turn.re >> this is a look from the roof-cam,, it does doesn't look a lot cooler than it hasit less two days, said angeline weather center with a.j. colby. wo glad to show you those changes in thehe first weekend of march currently 49 hopkins.

dispatchers fielded many calls- from concerned drivers. police tell 9 on your side they have an idea of where the car is... but they're not sure what kind of car it is and if anyone was in it. one caller though- describes a horrifying scene- as he says he saw people in the water- being swept down the river. 1:03 we somebody's head two people with their heads up out the water, she said"1:24 "yeah, i see two heads, three heads" back live in the butler county mother enter a plea tomorrow. rebekah kinner is charged with involuntary manslaughter for the death of her daughter, kinsley last year. kinner's boyfriend... is charged with beating the girl to death. police say rebekah kinner did nothing to protect her daughter. her trial was scheuled for april fourth. some convicted felons could have their records erased under a bill just approved by senate. the plan would affect class "d" felonies... which are non- violent offenses such as bigamy, illegal sale of alcohol and mail theft. supporters of the plan say felony records make it harder for conv

we've got our hands on the dispatch calls. you're about to hear a portion of those calls seconds after the crash happens. >> partially in the creek, three passengers are -- correction, nine passengers in the train currently. >> total of 14 people ended up injured. four seriously hurt. we're learning that one passenger is out of the hospital. we continue our coverage now with marianne favro who joins us with what passengers were saying during those harrowing moments when the water and the mud started seeping into the train car. how are those injured passengers tonight? >> reporter: well, i just checked. a 24-year-old passenger remains here at washington hospital. he is listed in good condition. there's also a 52-year-old woman who is recovering at a medical center in castro valley. she's also in good condition. she's expected to be discharged from the hospital later tonight. today we talked to a lot of passengers about the harrowing moments after the derailment. looking at this aerial video of last night's train derailment is a

dispatcher: your baby is in the car? caller: yes. dispatcher: oh my gosh." benton has been charged with making false alarms, inducing obstructing official business. she got a 20 thousand dollar a couple underage suspects connected to the being charged. today we spoke exclusively with one of the teenagers who says he was inside that stolen car. the car was reported stolen yesterday morning from na'cole benton's home. it ultimately crashed near western hills high schools. four people were taken into custody. one of them - 15- year-old c.j. thomas. "he took them on a high speed chase" ... "just pull over and get out." but actually... he says he's innocent. we'll explain why and play the message his school family after the incident... straight ahead. and right now.. new information on the story we broke on the fox19 now mobile app today. an e-m-t from indiana who went missing late last month has now been charged with stealing over 100 thousand dollars from his job. police say he dissapeared after he was confronted about the missing funds. folks we talked to in t

dispatchers confirm two suspects, one armed with a knife, state route 131 in miami township. they fled the scene.. possibly in a silver cadillac no immediate injuries reported. we will continue to follow this breaking news and bring you the latest information as soon as we get it. and a reminderfox19 now is once again teaming up with saint jude children's research hospital for the annual dream home giveaway. tickets are on sale right now and if you buy now, you'll be entered to win a honda civic from superior honda. text "home" to 4-19- 19 for a link to buy your ticket... they're going fast so don't wait too long! here's some news many twitter users will appreciate. it looks like keep it brief! the social media giant says it is sticking to the140- character limit. the news comes after twitter was considering a feature that would allow longer tweets. spoke out against the possible change. the world's first touch-free smartphone, sesame enable, is new world for disabilities.... provided by the company.. ... or finger touch, the users can control the phone entirely with voice co

well, tomorrow, jenna and her parents will meet that 911 dispatcher and they'll get a tour of the dispatch center in montgomery county. jenna is very excited. in silver spring, shomari stone, news4. >> what a great story and what a smart kid! >>> "news 4 your health" and progress tonight for the so-called cancer moon shot. vice president biden says he's confident congress will approve the $1 billion requested by the president for new cancer research. and today biden private effort at johns hopkins in baltimore, where they're opening up a new immuno therapy institute. immunotherapy uses a patient's own immune system to find and destroy cancer cells. doctors believe it's one of the best paths to a cure. >> this is personal for so many of us that are in this hall and the millions of americans who have faced that dreaded phrase, i'm afraid you have cancer. >> former new york mayor michael bloomberg and philanthropist sidney kilmer donated $125 million to the new project at johns hopkins. >>> well, this is the time of year that really keeps you on your toes, because i swear, we were flirlting w

chesapeake dispatch could not tell us where the chase started nor where it ended. this morning, i'll be checking in with police to find out why officers started chasing the suspect and who they are looking for. i'll keep you posted on what i learn about the chase. live in chesapeake rico bush, 10 on your side. new this morning, virginia beach police are looking for a shooting suspect at the oceanfront. dispatchers say it happened around 2:00 this morning in the parking lot of "the cave nightclub" on atlantic avenue. police searched the area for a man they say, fired a gun. no one was hit. police have not found the shooter. this morning we can show duplex fire in norfolk. dispatchers told us firefighters saw smoke coming from the home on chesapeake boulevard late last night. you can see the damage on the second floor. the windows upstairs are boarded up. we're working to learn if the fire displaced anyone and if keep checking throughout the morning and bring you any updates. we're also working to get you more information investigators say dumped 500 gallons of paint

. >>> we're following a breaking news alert. northbound i-75 and kyles lane. dispatcher told local 12 that someone held up the bank around 11:25 this morning. deputies pulled over the suspect's vehicle a short time ago. local 12 will continue to follow this breaking news and bring you any new information as we learn it. >> homicide investigators are investigating after a body was found in east price hill this morning. the body was found in the backyard of a home on osage. >> local 12's megan moore lays out what we know so far. >> reporter: what we know is us. behind a home. the victim believed to be a male in his 20s. we're told he was found facedown being investigated by homicide detectives. it is unclear what happened and how he ended up here. he was often seen hanging out here in the neighborhood. one neighbor describes what she saw this morning. >> when i got downstairs she said there was a dead body in the back and we couldn't go out there. when i looked out my window, he was facedown, we couldn't see his face because his cap was pulled over in front of him. it looked like he was

the application period for dispatchers will open in april. applicants have to be a u.s. citizen, be 18 years of age, at least, and have passed several job related tests. >>> it was another beautiful day with a lot of sunshine and temperatures in the 70s and here in the studio we are brian basham joining us live in uptown from outside of time warner cable arena. brian, you got to bring some of that sunshine back with you. brian: no, i'm hogging it all to myself, kayla. it's beautiful out here. you should be jealous! the sky looks great, the weather feels good, who do i have with me here? >> jeremy. >> logan. brian: logan is going to play charlotte hornet trivia. think about all of the trivia in your head, working things out, thinking about the past. i'm going to do a little weather hit. when i'm done, we'll see if we can win you some stuff. we have a whole bunch of charlotte hornet stuff we're going to see if you can win. take a look the your weather first and talk about the headlines as you think about what's going on over the next couple of days. that great weather, it'

reporter: keep in mind that these dispatchers have most of the county to care for as well. there were other emergencies shooting. to give you an insight, the morning shooting took place at 11:18 a.m. and they took more than 140 phone calls and more than 600 interactions between police, fire, and paramedics. had parents inside the school but knew she had a job to do. mike: new developments tonight. reporter: a tech center and manufacturing center. they did not know what to think. >> i thought the ceiling would fall in. >> she had been she knew she was ok. >> you hope everybody is ok. >> she noticed a lot of police and tried to find out what was going on. henry nervously watched as employees ran to safety. >> it is horrifying. >> it is all around a wonderful person. >> the loss of a colleague and the memories of what happened. >> the employee is set to retire in one year. her husband tells us he' s not sure if the shooting will speed up the process. the company tells us that our counselors available for any employees who need to talk with someone. >> newport kentucky men are

we hear dispatchers talking about water rescue teams being dispatched. a scary scene for sure. lisa: temple county investigators are asking anyone who might' ve had emily or friends -- had family or friends randi: it is going to be windy from wednesday into thursday. it doesn' t feel too bad. the current wind speed in most places is pushing 25-miles-per-hour. these are sustained. it is gusting in the 35-miles-per-hour range. the wind advisory is to the north. most of us are not included. it is a breezy afternoon and st. patrick' s day. temperatures are close to 60. just after midnight we were close to 70. temperatures fell after the cold front came through. we will rebound five degrees through the afternoon, making it to 65. temperatures are on the mild side. if you are heading out for ice cream, old onto your sprinkles. they will fly away. -- hold on to your sprinkles. temperatures will be sliding spring. we will talk about how cold it will be for weekend plans, coming up. lisa: a college student from the cincinnati-area has been sentenced to 15 years of hard labor in prison i

that's not what dispatchers heard. (("somebody just stole my car. i started my car up to put my kids in it and they stole it." "ok. your kids aren't in the car, right?""uh, my baby is, and her car seat.""your baby is in the car?""yes."that call set off an intense police search for her missing ford focus and her eighteen day old daughter."a tremendous amount only cincinnati police, but regional law enforcement and the f.b.i.she's been charged with obstructing offical business, making false alarms, and inducing panic.a woman who says she is a relative, but would not give her name says the family is there for benton. "because she's a good mom, she's a very good mom."as for the other part of the story.... "the fact of the car was stolen is true."police say they've arrested four juveniles connected to the theft.benton is ordered to stay away from her daughter unless child protective services supervises the visit. scott wegener, nine on your side, cincinnati. some changes ahead in terms of the weather. weather.warmer temperatures but first, a little more

dispatcher: hello?.... greenville county 911."caller: "hello?"(martha lohnes, greenville co. deputy): "she wanted me to help do her shoes, and then she wanted me to hug her and hold her and it, i just kept saying that it made my day it was just the highlight of my day, she was (starts laughing)."aaliyahs' mom says her father sent her a message about what happened. (pebbles ryan, aaliyah's mom): "he said, i answered the door and aaliyah comes running up and the cops help her put her pants on, so i started laughing."aaliyah's grandfather was watching her at the time and had no idea she had called anyone, let alone 911. (gene ryan, aaliyah's grandfather): "she brought the phone to me and i thought somebody had called, but when i answered it, nobody was there and when i hung up 911 called me back."he said she was watching cartoons. her mom says the fact that aaliyah dialed 911 was a surprise. (pebbles ryan, aaliyah's mom): "i've showed it to her, but i didn't know she knew what she was doing."and although aaliyah made a call for help for a non-emergency, the responding officer wa

put the dispatcher comment sometimes, it didn't show we're working on the issues but the policy is in place and they're trying to retrain the xaefrnz to make sure they know to use the k comma and not the dispatch comma. >> another major point with the pocket cards so the officers can know step by step to use the language line it tells them step by step the numbers to use and dealing with training of those officers to make sure they know when they're using the language line if things are not going appropriately that by looking at the person they maintained understand or not a direct interpretation they can request another language line operator translation of documents you have documents that need translation before they can be booked to the officers know what to put the report we have a clear understanding of what is actually what was said by the person we're trying to train the officers sorry excuse me. trying to test officers identifying the academy for the - we know who we can test before they get out to increase the number of bilingual officers to test them this is done by the dep

will continue to do it the old way of putting in dispatch comments that can't be tracked and another agency we're trying to retrain they're working hard to retrain attire dispatchers one or more of the issues they're going to try to speak a particular language and have the list in the computer and shows who is working right now that has the language and a dispatcher - so it is continued training have to go over and over until they get. >> so put it into place for the bilingual officers on that shift. >> the dispatchers has it there they're used to the old way and it it takes time. >> so a bilingual officer that is free some requirement they respond to the call? >> if they hear it they can respond if their certified but the dispatcher can call them they know who is available if their tied up on another run they're not to stop their priorities but let them know as well. >> i've talked with the some of the bilingual officers they don't like to respond to the calls they don't want to be interpreters but not using them as a interpreter or they get stuck with writing the police reporting s

put the dispatcher comment sometimes, it didn't show we're working on the issues but the policy is in place and they're trying to retrain the xaefrnz to make sure they know to use the k comma and not the dispatch comma. >> another major point with the pocket cards so the officers can know step by step to use the language line it tells them step by step the numbers to use and dealing with training of those officers to make sure they know when they're using the language line if things are not going appropriately that by looking at the person they maintained understand or not a direct interpretation they can request another language line operator translation of documents you have documents that need translation before they can be booked to the officers know what to put the report we have a clear understanding of what is actually what was said by the person we're trying to train the officers sorry excuse me. trying to test officers identifying the academy for the - we know who we can test before they get out to increase the number of bilingual officers to test them this is done by the dep

we have the dispatch as part of our follow-up to a fox 5 exclusive. >> and could this be the future home of the washington redskins? the news at 11:00 starts right now. those crowds continued their clashes jennifer davis has been following the story. it's just unreal to watch all of this happen. >> it really is. things have calmed down in chicago right now. but donald trump still speaking about this tonight. he told fox news that he believes he did the right thing by cancelling the rally just moemths before it was set to begin. he says he didn't want anyone to get hurt. he also says he doesn't see this as a protest about his policies, but a general expression of all the anger that is out there right now. there was a lot of anger. it is much calmer than it was when protesters and trump supporters clashed with each other and police. demonstrators surrounded the university of illinois and chicago pavilion, dozens of university staff and administrators were concerned it would create a hostile and environment for students. people had signed the petition but the rally was set to go on. as it s

car and determine what information they can provide for us. 02 according to the campbell county dispatchers, drugs are believed to be a factor when i asked chief messer, he said it's too soon to tell. reporting live, ashley zilka, 9 on your side. another crash tonight sent a car flying off river road in lower price hill. police say the car driver tried to avoid a semi going the wrong way near state.. and ended up in a expected to be okay. now on 11 at 11 - a 77 year old woman carjacked at gunpoint... forced to hand over her car keys. nine on your side now has her 9-1-1 call for help. our evan millward - live now in fort mitchell with that call.. and the car police are looking for. evan. this car in a picture provided by police -- snatched from the handicapped parking spot right outside this remke yesterday at noon.an older woman - a victim doing what we all do - walking in to get groceries. 911 call 0011 dispatcher: kenton county 911, what is your emergency?caller: i would like to report a carjacking.a woman rushes into this remke market.targeted just outside these doors.911 call 0217 victi

jenna even counted her father's breaths for the dispatcher using the word "now." she wants to be a doctor when she grows up she says to prevent her family and lots of other people from being sick. congratulations, jenna. leon: so cute. all right. now the washington monument is back in business. the elevator broke down yesterday to trap visitors there for close to an hour. today, though, some of those who lined up for the ride up said they were nervous but they were determined to go for it. stephen tschida went out there and he went with them. >> all the tickets. >> open, on timed and the visitors lined up early for the ride to the top. >> fewer than 24 hour after the elevator came to an abrupt halt at 240 feet up. trapping close to two dozen visitors. the elevator took off again and the tour to the peak commenced. >> today is the structure. >> some of those two decided to go for it acknowledged they had some concerns. >> he said it took an hour when they were stuck in the elevator and going down. >> some people acknowledged they were nervous about riding up in the

. >>> this midday investigators are still trying to figure who killed a former dispatcher. his eyewitness news reporter mark becker has been asking community mourns. >> i checked with police this morning and they said they don't anticipate releasing new information at this point on this case. it unravelled here in east charlotte on saturday morning. it is one also that hits home for the police department because the victim had been a dispatcher at cmpd at one point. >> friends told us that jeff johnson had worked in security and before that was a dispatcher at cmpd. he was found shout and killed along central avenue about 10:00 saturday morning. people living near by told us that they actually heard gunfire much earlier that morning around 2:00 a.m. those neighbors we spoke with described johnson as a fun loving and popular guy who was something of a night owl and would walk in the neighborhood here late at night. they can't imagine why anyone would have shot and killed him. >> i contacted johnson's family us they're devastated, not ready to say anything yet but that may we

chesapeake dispatch could not tell us where the it ended. this morning, i'll be checking in with police to find out why officers started chasing the suspect and live in chesapeake rico looking for a shooting suspect at the oceanfront. dispatchers say it happened around 2:00 this morning in the parking lot of "the cave nightclub" on atlantic avenue. police searched the area for a man they say, fired a gun. no one was hit. launched a sounding rocket from the eastern shore, and we showed it to you live. the weather was perfect for lift-off from the wallops island flight facility in accomack county. the rocket is carrying three pieces of new technology that will allow weather at high altitutes. new this morning, bogus parking tickets are frustrating drivers in part of north carolina. you'll hear the strange thing that happens when people tried to pay them. plus, suspects are still on the loose after a deadly shooting this past weekend. but there's a break in the case. find out what police are searching for this morning. but first, jen lewis has

chesapeake dispatch could not tell us where the chase started nor where it ended. throughout the morning, we'll continue to check in with police to find out why officers began chasing the suspect and who they're looking for. in the meantime, i'll be posting new updates on this chase to twitter and wavy dot com as soon as we learn them. rico bush, 10 on your side. good monday morning, and thank you for joining us. i'm katie collett. and i'm don roberts. a chilly start to the day, but we're looking a nice warm up. let's start in the super doppler weather center with meteorologist jeremy wheeler. headlines") today: mostly sunny. highs will be in the low 60s. winds sw 5-15mph. tonight: mostly clear. lows will be in the upper 40s. winds sw 10mph. tuesday: mostly sunny. highs will be in the low 70s. winds sw 5-10mph. after a chilly start we'll see lots of control of the weather days. we'll see fair skies with warmer temperatures. highs will be mainly in the 70s. it will feel like spring basically all week. the next chance for rain looks like it will come around on sunday

dispatch: did you really? officer: yes and it did not make a sound no military or aviation authorities were able to account for the aircraft. research astronomer jay reynolds says 90-percent of the cases are explainable and

tuesday, according to campbell county dispatchers. no injuries were reported, she said. it's not clear when the lanes will open, she added. traffic is squeezing by on the left shoulder. expect major delays in the area. thank you so much denise... we will contine to follow that major traffic denise... we will contine to follow that major traffic issue we continue to follow breaking news out of europe... at least 28 people have died after an follow this breaking news story when the morning x returns xtra is sponsored by we continue to follow breaking news out of brussels.... where just days after the arrest of the top suspect in last year's paris attacks.... several explosions targeted the airport and metro station during rush hour. right now everyone in brussels is being told to remain where they are. the airport and metro station have where they are. the airport and metro station have completely shut down. we've seen reports of as many as 34 people dead... and over 100 others are hurt. federal prosecutors now say that all three explosions were terrorist attacks. we are s

. >> they say that some cc dispatching also also went down for lakewood, shaker heights and uponls it appears only 911 calls were missed in cleveland, and about those 12, 911 calls with no answer ? the city says after te says after the system came back up the dispatchers called him back, fortunately there were no desperate emergencies,. >> seasame said he got 10 hours notice of the at&t maintenance work,s and efforts to reroute calls got interrupted, and people like you are left helpless. >> to call 911 and the system is down though there's then there's nothing you can do in. >> ed gallek fox 8ghgh19. >> cuyahoga county and clintons and officials plan to meet with at&t to make sure that this does not happen again.o >> the browns are in the news . down as president of the team he will remain as a consultant until the 16 he was not a factor in the front office after the hiring of paul depodesta and revamps being the uniform changes this past season he was lauded fors helping the family that suffers to learn the ropes of nfl ownership, armonty bryant suspended four games for violating th

during the father's 911 call which we feel is too disturbing to air he tells the dispatcher that the girl had fallen down some stairs a week before. >> the child has sustained blunt force trauma and it was clear by site that this child had began examining the body they kept finding more and more injuries to the child. >> it is a terrible thing. i did not even know they had a kid. >> they were say the people who live in the home had just moved there a few weeks ago. police believe haley had injuries all over her entire body. >> probably over some time, there's also some fresh trauma. they probably happen within the last 24 hours or even within the last three or four hours before we were called their six investors safe family and her father lives in the home with his girlfriend. twenty-one -year-old jessica bender and her five -year-old son. she is charged with child endangerment. matthew is charged with child endangering and murder. police say the five -year-old boy appeared to be unharmed but child services. >> i've been here 27 years and i've seen a lot. you always think you've seen

boone county court documents say warford called 911 dispatchers and stated, 'somebody just reported a bomb at logan's in florence. please hurry. then hung up. dispatchers called warford back and she denied making the call, but admitted during a follow-up interview that she was in fact the original caller and lied to officers. warford currently faces one count of falsely reporting an incident. last week the conner middle school facebook page posted this statement, we wanted to let you know that mrs. jennifer warford has accepted a transfer to cooper high school and will no longer be with us for the remainder of the year. parents we spoke with at conner middle school did not want to comment on camera but said they are shocked by the allegations comment. mike: emily, thank you. warford is scheduled to be arraigned in boone county court on march 21'st. she is currently an instructional coach at cooper high school. sheree: making sure madison junior/senior high is safe. that was the mission tonight as parents and school leaders brainstormed ideas. to learn from and grow from last weeks sch