speaking to my colleague, annita mcveigh, the chief executive of dixons carphone said that while trade financial year, he is cautious about the outlook for the business. in the ten months, the first ten months of the financial year, the business was nicely on track. we were on track with our transformation programme, all five legs of it was showing good progress reflected in increased customer satisfaction, improved market share, and we are on track to keep ourfinancial promises. so we are on track for around £210 million of profit as well as growing sales and growing profits in our electricals businesses. so, the business was on track. obviously, the crisis has hit that performance, but what i would say is that the crisis has also seen at the business pivot very fast and i am indebted to my tens of thousands of colleagues the great work that they have done to keep each other save to continue helping millions of customers and to secure the business's future. so, what was customer behaviour like in the months of lockdown? you say that the staff enabled the business to pivot. what were t

alex baldock is the chief executive of dixons carphone.u might be at this point, where does that sit? or well, prior to the crisis in the ten months. the business was nicely on track. we were on track with our transformation programme. all five legs of it was showing very good progress, reflected in increased customer satisfaction and improved market share and we were on track to keep our financial promises, on track for around £210 million of profit as well as growing sales and growing profits in our electricals businesses. so, the business was on track and obviously, the crisis has hit that performance, but what i would say is that the crisis has also seen the business pivot very fast and i am indebted to my tens of thousands of colleagues for the great work they have done to keep each other save and continue helping millions of customers and secure the business is future. what was customer behaviour like during the months of lockdown? you say that the staff e na ble months of lockdown? you say that the staff enable the business to pivot