the head of the dmv made a bold request. we would ask to have additional budget authority up to 26 million to allow us to hire more staff which should help to further alleviate the wait time. that did not go well over with some lawmakers, including the bay area congressman. he says that he wants an audit to audit what he calls mismanagement by the dmv. that's why lawmakers are hesitant to add more money. >> director wants to take 200 worker, state workers from other agencies and bring them into dmv offices. they want to add self-checking kiosk and maybe a text notification system so people don't have to hang around the parking lot or inside the building. back to you. >> we all know the pains of waiting in line at the dmv so hopefully something works. we'll see. >> that's right. the largest fire in castle history is still churning around it's putting our air quality at risk. >> some of the evacuations have been lifted. that happened yesterday which allows hundreds of people to return home. let's take a look at where that mass

jean shiomoto is the director of the dmv made a bold request. she asked for 26 million more dollars to help solve the assembly membephile ked wheyhave with the money ate haalrey ven them. >> we want to make sure that, from now li don't 8 hour lines. that's sun enable. we want to see changes happen immediately. >> assembly member jim patterson of fresno was there as well. he wants to take this further. he is requesting an audit because he wants to demand accountability for what he had calls a deeply mismanaged state agency. the a lot of lawmakers in the state right now are hesitant and skeptical on giving the department millions more when the problem is only getting worse. in daly city, jackie ward. >>> in orange county, the holy fire is posing a threat to hillside neighborhoods. the fire scorched 3300 acres. at least one cabin has been crews dealing th t temperatures and wind. two firefighters have reported heat-related injuries. >>> smoke from the fire is blanketing this area. this video taken from an air air flight shows how thick it is. you c

but this week the dmv came under the microscope in sacramento. there were some suggestions that it was being mismanaged and that might be causing some of these long lines. so lawmakers suggested an audit of the dmv fought that and won. in daly city they have blankets and pulling up chairs in the morning fog. in pleasanton it is unpleasant standing in the heat, where ever you are across california if you are at the dmv you are in for a long way. >> i was in this line a month ago renewing my license. i was here for five hours that day. i am already going on three now. >> it is very disappointing. the waste of time has cost to be quite a bit of money. time away from work. >> reporter: the lines have elevated the story from the slow dmv stereotype to a potential systemic statewide problem. republicans even took out an attack ad criticizing the dmv on social media today saying, californians deserve better. >> the dmv and california needs all the help we can get in shortening the wait times. >> reporter: in sacramento the director is in the hot seat fo

coming up, is a resolution to long dmv lines becoming a reality?kers are having a hearing today to figure that out. >> reporter: with safety on the bart system in question, leaders have a new emergency safety plan they are presenting to the board of directors this morning. we'll run it down coming up in a few minutes. you know when you're at ross shopping for backpacks... ...and mom also gets a back-to-school bag? that's yes for less. ross has the brands you want for back to school. and it feels even better when you find them for less. at ross. yes for less. you know when you're at ross and you'rhello.... ...and then the price is like, helllooo! that's yes for less. find the latest trends and styles at prices that are a perfect fit. it feels even better when you find it for less. at ross. yes for less. >>> when those big pine trees take off, they are huge flames. >> twin fires north of the bay area becoming now the largest in california history. >>> what makes it so frustrating is he's going to pass away. >> a civil suit claiming a popular weed kil

juan/dmv customer '.....it's about time that technology has reached the dmv to help us get on with our day..."other innovations designed to reduce wait times is a text notification option, self check-in kiosks, the expansion of saturday service and earlier office hours at some locations.susan vanwickle/dmv customer "...they're trying and the saturday hours will help but last week i was at the santa clara office and it took three hours for them to come out and give my client a road test..." stories like that are still common. dmv says increased demand for the new federal compliant real id cards is to blame. dmv says it has added 500 employees while another 240 are being re-directed from headquarters and other state agencies and some customers have noticed a difference.tim running/dmv customer ".....it seems like they're trying yo make some improvements that will help people got back to work so i think it's a step in the right direction..." something else that is helping, dmv staff working the floor to make sure people have the proper paperwork and aren't wasting time standing in the wro

the dmv is working on hiring more employees to help.to try to make an appointment, although those can be months out. for a list of the dmvs on saturday, go to abc7news.com. reporting live here in san jose, matt keller, abc 7 news. >> that line is crazy. thank you. >>> now your morning money report. tinder appears to be the app of the summer. the dating app is beating spotify and say it isn't so, candy crush in popularity. this according to data company thinknum. they analyze log-in to track which most apps are popular. tinder is winning the dating wars by far. there aren't any other dating apps in the top ten app ranking. >>> taking a live look at the new york stock exchange. trading gets under way this morning. we're up slightly, only 42 points right now. but today investors will be digesting and reacting to the latest jobs report. it came out this morning and showed 157,000 jobs were added in july. it's a bit less than economists expected. so we could see a little volatility in the stock market today. we will have to wait and see. >>>

still, dmv customers are not happy...dmv customer)'they ainút no better than us. you know?mv customer)'why arenút they subjected to come wait in line just as we are? because they have legislator jobs? thatús annoying.' (ken) turning now to our four zone forecast(pam) chief meteorologist lawrence karnow is tracking that wildfire lawrence karnow: temperatures began to cool today but it was still hot in the valleys where temperatures hit the 90s. dense fog is forming at the coast and moving into the bay. the breeze will carry the low clouds a little further inland tonight. on the doppler we can see a few showers over the sierra and southern california. on the satellite you can see as high pressure have moved east. that allowed us to cool td that trend will continue opical clo will also pass overhead the next few days too. highs will be in the upper 80s and low 90s inland with 70s and 80s around the bay and 50s and 60s at the coast. it will be a little cooler with a few clouds on sunday. the cooler weather pattern will continue well into next week. still ahead at 8 an uber driv

the dmv only schedules appointments 90 days in advance. there were no license appointments available in advance. >>> friends and families are expected to gather today to remember the life of the former owner of john's grill who died last week at the age of 87 ill he moved to the city in the 1950s and worked as a bus boy and waiter for many years. four children. services are being held at 10:00 this morning in san francisco. >>> the culinary world is remembering a french chef once named cook of the century. he was known for restaurants where diners could watch the chefs work. his dishes showed off the flavors of just a few ingredients. one of his best recipes was from mashed potatoes. two years ago, his restaurants were awarded a record 32 michelin stars. he died in geneva at the age of 73 from complications from pancreatic cancer. >>> steph curry says what is important to him is providing for our future leaders on and off the court. last night, steph curry and his wife's foundation along with corporate partners invested in a state-of-the-a

republicans even took out an attack ad criticizing the dmv on social media saying californians deserve better. >> the dmv, and the state of california needs all of the help we can get in shortening the wait times. >> reporter: in sacramento, the dmv director is in the hot seat for the second day. >> i don't mean to put words in your mouth but you're very hesitant to an audit. >> it would strain our resources. >> reporter: on july 1, the dmv received 16million extra dollars to deal with long wait times. now the director wants $26 million more to hire 400 employees. lawmakers grilled him for potential misuse of state resources as well as accusing the agency of wasting taxpayer time, and money. despite the harsh words, multiple days of testimony the audit did not pass. republicans are furious area assemblymen jim patterson's office sent this video statement. >> dmv exists for the people of california, not the other way around. the people of california where the big losers today. they will continue to be losers until common sense prevails here. >> the audit failed when three democratic sen

>> at the dmv and as a citizen. >> reporter: in fact, the dmv is blaming unreasonable wait times at its offices on the new id applications. last week the director asked for $26 million on top of millions that had already gone to hire more staff. four days later she was on the phone with roy personally admitting to him they'd made a mistake and would correct it as soon as possible. >> this morning about 10:00 i got a special delivery of a temporary driver's license. >> reporter: and to help expedite those long lines at dmv offices, the dmv is in process of hiring hundreds of workers. they've also expanded their saturday hours and they're opening some offices earlier during the week. >> i just can't imagine the director of the dmv regularly picks up the phone and calls customers. so is the call because of all the complaints, the long wait times? >> reporter: yeah. so we asked for an on camera interview. she said she was too busy, but she did say sometimes she gets e-mails from customers and she'll forward them to other dmv workers, but occasionally she will pick up the phone and e-mail cu

. >>> at 745 -- at 10:45 pm, wife frustration is mounting at the dmv he's both in the area -- dmvs both in the area and at- large. >>> and the first female openly gay police chief in the department's history, we are in fremont during national night out. >>> new developments in the search for a missing girl, they say she was found in fairfield and quote appears to be okay. she's been missing since july 30 and police say she then with another girl who also ran away. earlier today they said taylor had planned her disappearance and during their investigation they learned taylor had packed several bags of clothes and told several relatives and friends that she planned to run away by august 1. her mother told ktvu she still hasn't spoken with her daughter but was anticipating quote hearing her baby's voice. >>> today was national night out with hundreds of block parties around the country. in fremont the annual event has given people a chance to meet their new police chief. smith is in fremont where she introduces us to chief kimberly peterson. azenith? >> reporter: a lot of people didn't kno

services fully licensed by the dmv. the problem is as the dmv director testified this month at the state capitol, when the dmv's system is down, everyone's system is down, everyone but yogov. they've got their own system and the only service that promises to save you a lot of time if you're willing to spend the money. >> government services have had issues for thousands of years and so we're just a piece of the puzzle to try to make them easier for people to access. >> the dmv hopes new self- services terminals will help soalready set up in cities like tracy and fairfield. >>> people on a tour van in wine country stepped in after their driver showed signs of being drunk. now he's under arrest. passengers called 911 friday saying their driver was weaving on 101 and had just missed hitting a big rig. after several frightening minutes they got him to stop on an off ramp in healdsburg. chp officers showed up and gave eugene cremen a breath test. it showed a blood alcohol level three time the legal limit for a driver for hir

. >>> wait times at the dmv have gotten longer. why a audit of the agency is off the table. >>> a sick man brutally beaten. the attack hitting home for a bay area police chief. how he helped to arrest his own son for the crime. >>> in san francisco it is foggy but also it is smoky. the haze from oakland across the bay towards the city. when will the smoke clear? i have the answer coming up. ♪ ♪ ♪ i put a spell on you ♪ yeah, because you're mine ♪ with chase atms serena can now grab cash on the go, all with the tap of her phone. ♪ stop the things you do no card? no problem. life, lived serena's way. chase, make more of what's yours. monitor their blood glucose every day. which means they have to stop. and stick their fingers. repeatedly. today, life-changing technology from abbott makes it possible to track glucose levels. without drawing a drop of blood, again and again. the most personal technology, is technology with the power to change your life. life. to the fullest. airplane noise. >>> you know that sound. cities in santa clar

. >>> long lines at the dmv and now state lawmakers are getting fed up. at 6:30, the solutions they are looking at to try to improve service. >> there is no question that the state has to fix it. >>> today, the trump administration says it's planning to move forward with more tariffs on chinese products. this next round would apply to $16 billion worth of chinese imports, mostly heavy industrial products, such as steam turbines and other machinery. the administration says the new tariffs would take effect on august 23rd. they are in addition to 25% tariffs already imposed on $34 billion on chinese products. china has responded with tariffs of its own, and has promised more retaliation in response to the latest round of tariffs. >>> there was more explosive testimony from the star witness in the trial of former come -- former come campaign manager paul manafort. >> as lauren blanchard tells us, this comes as lawyers are getting ready to respond to special counsel about an interview on the russia investigation. >> reporter: we are expecting a decision any d

. >> reporter: we spoke to the director today about some of the issues facing the dmv. we learned more details about her plans to reduce wait times across the state. inside the dmv's driver license processing center in san jose, many customers were somewhat shocked by the ease of their experience this afternoon. some who came here without an appointment were expecting to wait for most of the day. but ended up getting in and out in just under two hours. >> they're welcoming you, right when you get in the door. they're like have you been helped? this is what you need. >> dmv director gene shiamoto visited with staff today in ongoing efforts to -- she was grilled by lawmakers who questioned by the agency's wait times skyrocketed over the past year. she blamed the delays on the high volume of customers coming in to apply for a real id, but also acknowledged problems with the department's decades old computer system. she hopes to modernize it within the next four years. >> we're looking to see if we can offer more transactions online so you don't have to come to our field of

the dmv wants to do better and we will do better because our customers deserve it.e going to continue to look for opportunities to improve our processes. >> every day, phones are lighting up across california, complaining about the lines. >> reporter: one state assembly of san francisco told this picture on the date he had his date with the dmv. tuesday afternoon, he was pulled in for a chat to see if the fix is in place will be enough, or if more is needed. >> absolutely we need a state income tax. there is no question that the state has to fix it. the dmv is an agency that is a degenerating agency. all of those people are paying fees. they are paying money. and, those fees go to support the workforce at dmv. >> reporter: on workforce, growing by 500 employees, after the state and, 240 people inside dmv headquarters, being reassigned to customer service to see if that will shorten the lines. the assembly man and his colleagues promised to monitor the situation, saying they will hold more hearings if things don't approve quick. in the san jose studio, i'm jesse gary

according to the dmv, this line does not exist. at least it didn't appear on the agency's paublished list of average wait times, that's because the dmv clock doesn't start ticking until you get a number. and these people have been waiting hours to get a number. >> doesn't seem like it's right. >> reporter: robert kennedy was here when the office opened at 8:00. >> it's now 12:30. i think i'm 108. so in theory, 100 people in front of me, i'm still here. >> reporter: four and a half hours to renew a government driver's license that allows you to be able to board a plane after object october 2020. >> reporte the agency says it's reassigning 225 headquarter employees to move into field offices and is opening 60 field offices on saturdays and extending the hours of 14 more. but today the demand at this san francisco office is so great you cannot get an appointment. they are all booked up for the next since weeks. >> seems like a flawed system. seems like they should let people know so that they can book an appointment with enough lead t

the dmv will remain closed on sundays. in hayward with ktvu fox 2 news. >>> a tourist spot along the northern california coast is shutting down. coming up next, the reason you won't be able to visit the point reyes the white house for a well. >>> a new clue about where the clothing of a missing -yd was f are a lot of high clcooler forecast. temperatures coming down a little bit. does your business internet provider promise a lot? let's see who delivers more. comcast business gives you gig-speed in more places. the others don't. we offer up to 6 hours of 4g wireless network backup. everyone else, no way. we let calls from any of your devices come from your business number. them, not so much. we let you keep an eye on your business from anywhere. the others? nope! get internet on our gig-speed network and add voice and tv for $34.90 more per month. call or go online today. >>> the search continues for a 14-year-old girl from san ramon who disappeared this week after leaving a friends home. police say they are investigating t

a new secret dmv office has been revealed but only for lawmakers. we've learned the dmv office located inside the legislative office building in sacramento is not open to the public. it's also unmarked with a locked door. this all comes just two days after a request for an official dmv audit was denied. >> i've been here six years and i'm not surprised that legislators have given themselves special privileges and perks that typical californiaens just don't get. >> the secret office is also reportedly a point of contact for lawmakers that receive complaints from constituents about the dmv. >>> it's a big weekend for live music in the area. san jose summer fest getting underway. several venues. this year's performers include cool and the gang, booker t stacks review. >>> one of california's oldest theme parks is getting a facelift today. cherry land is getting a new 19- foot sign at the entrance. park officials say this comes after 15 months of renovations. >> amazingly enough for the 68 years children's ferry land has been around, we've not had an en

now, we can register to vote at the dmv. you're putting a lot on the dmv. is this a case of where they were underfunded? or they just didn't bother to spend the money? or they, what happened here? >> with real id, is taking twice as long as they thought the process all the paperwork. i don't think they asked for enough positions in the budget. in the budget, we give them the positions they asked for. again, dmv brings in fees, so they are a self supporting agency. there not an agency that is reliant on our general fund. all the fees that they charge you and me when we pay for drivers licenses or ids, that funds the staffing of the agency. there's no reason to have these long lines. >> so it's just bureaucratic budgeting? were they don't go to the max and get things done? >> they estimated the number of people coming in correctly, they just didn't know how much time it would take. until system goes online and you are typing in the data, you don't really know. >> that sounds typical. will get better? we only have a w seconds. >> absolutely. it has to get bett

san francisco has one dmv office. the backup is so long you can't even book an appointment for most services at that office. that's where mark matthews is standing by live with a response from the dmv and how it's trying to reduce those wait times, mark? >> reporter: it's after 6:00, and the lines are going, but there are still people inside the dmv, and they have been coming out begging us to tell their story. it's a mess, said those sitting on the floor waiting for their number to be called. >> i'm glad to see you're here, because there's something wrong. >> reporter: the estimated wait time at this office is two hours and 46 minutes. >> that would be incorrect. >> reporter: we followed robert kenehy. >> wait time is four to five times if you're lucky. >> reporter: today the dmv is ms to cut wait times and opening 60 field offices to saturdays. and the demand is so great you cannot get an appointment at this san francisco office today. it's all booked up for the next six weeks. >> it's terrible. i mean, the system i

the dmv apologized for the delays and even started opening on saturdays. granted $23 million to start saturday hours in january but only started offering the weekend hours this past saturday. >>> new research highlights a disturbing trend. the number of americans over 65 filing for bankruptcy has tripled over the past 25 years. jill schlesinger is here to explain what's behind the new numbers. the number of older people filing for bankruptcy is small but it's growing. >> reporter: it is. the consumer bankruptcy project found that from 2013 to 2016 there were 3.6 bankruptcy filers for every 1,000 people 65 to 74. it's nearly tripled, and older people represent a widening slice of all filers. 12.2% of filers are 65 or older, up five fold from 2.1% in 1991. researchers say the jump is so pronounced that the aging of the baby boom generation can't explain it all. >> definitely a dramatic rise. what is accounting for the rise? >> reporter: i think the great recession certainly accelerated this. but it's part of a longer term trend, three decades long. all ameri

. >>> we all know someone with a nightmare dmv story to tell, but you may not know about a secret dmv office, one that is just for lawmakers. we've learned the dmv office located inside the legislative office building in sacramento is not open to the public. it's also unmarked with a locked door. this revelation comes just two days after a request for an official dmv audit was denied. >> i've been here six years and i'm not surprised that legislators have given themselves special privileges and perks that typical californians just don't get. >> the dmv insists that the office is primarily dedicated to resolving constituent complaints about the dmv. >>> coming up a little too close for comfort, this mountain lion comes prancing just feet away from an east bay residence. >> a rental scam on another level, now con artists are able to give you access into a home without being the legitimate owners. >> preseason football officially underway and so is president trump's criticism, his fresh outrage with nfl players. get to the ross shoe event and get the shoes you want...for way less. oh yea

leigh martinez is at the hayward dmv office. it is one of 60 dmv offices around the state that will open on saturdays. >> reporter: good morning. i hope it helps. it is 8:00 in the morning and already at 5:30 we started seeing people line up . we talked to a new people who said they were here for like their third time because the last times they were here they couldn't even get through the door to get a ticket to continue waiting in line. that's how long the lines were. they say it was well over an hour. one guy says he thought it was going to be at least seffices will be open on saturday from 8 am until 5 pm. all services will be offered except the behind the wheel ex. this is part of the states attempt to decrease wait times at the dmv. when the let -- when the legislature reconvenes on august 6 one of the priorities is to look at the rising wait times. and on it may even be coming for the dmv management. the following bay area cities will offer the saturday hours. those are concorde, el cerrito, hayward, novato, oakland, plea

dmv office. it also plans to implement self checking kiosks, opening of some offices earlier, expanding saturday services and using text notifications so customers do not have to wait inside an office. >> we want to continue to monitor wait times and make a determination whether to open or offices on the weekend or earlier. >>reporter: the dmv blames the longer than usual line the customers applying for the new federal complaint id. with the dmv getting help to the tune of $16 million many want to see the money put to work. >> unless you open more dmv offices, i don't take much can be done. they are doing everything that they can. >>reporter: the dmv says it is taking a lot longer to explain the new ids to customer. that is why they need more money to hire more people. they have already hired 500 this year. live in santa clara, marina medina. kpix 5. stock investors is going to get hands on tesla chairs while available. the stock shut up and its after a lawn mosque announced he is thinking of tak

dmv customers are spending more time in line at the dmv than ever before. part of the problem?et the new real id . beginning in the october -- in october 2020 will need a real id to get on a flight in the u.s. and you have to apply for a real id in person. many people who normally would renew a license online dmv offices. yesterday people could not make appointments online at the dmv. the dmv only schedules appointments 90 days in advance. that meant there were no licensing appoints available the next 90 days. this comes just days dmv expanded saturday service 260 dmv offices around the state. >>> san francisco police are looking into a possible connection between a shooting in the market district sunday night in the deadly shooting that shut down the bay bridge early yesterday morning. a texas music promoter was shot and killed while driving across the bridge. a few hours earlier, the same promoter was involved in an argument where there was an argument involving a shooting. two people were arrested after the shooting. at this point, investigators do not know if there is any c

. >> the dmv has hired more than 500 new employees. it says it expects wait times to start dropping next month. >> if you live in contra costa county and have government errands to get done, tonight is a good chance to do that. there's a block party at civic center plaza in walnut creek, and a lot of government agencies will be out there providing services like i.d. kits for kids, employment opportunities. they can even help you sign up for dog there. >> 4:52. right now, coming up on today in the bay, nbc bay area responds. >> he paid more than $100 for pizza delivery. but the driver never comes to the door. i'm consumer investigator chris chmura. we help a delivery dispute when nbc bay area responds next. >>> but first, happening now, tribune mediate media is terminating its proposed merger. it would have combined two of the largest broadcasters into a giant company with more than 200 stations. sinclair made headlines after video came out of its news arngers reading the same script over and over and over again. it's an organization th

what would a dmv be without a line? this one in san jose went around the building. >> i woke up very early and i'm still in line. >> reporter: she's here to get her ambulance driver certificate. a dmv worker gave her a time stamped green paper to track how long it takes her to get to the front of the line. the dmv is trying to improve wait times they say is due to the implementation of a new i.d., and new electronic i.d. applications. starting tomorrow they're expanding the number of field offices opening up on saturdays from 8:00 p.m. to 9:00 p.m. the only thing you can't do, behind the wheel exams. appointments are available, but here's the problem. >> my first appointment available was august 18th and my birthday is august 17th. >> so it would have been an expired license by then. >> yeah, so i tried 15 dmvs. i was trying to go to hollister. >> i'm a teacher and this is my time off and when i come and do whatever i need to do. i mean it's an obligation to have a driver's license and everything, but it's also their ob

people going to the dmv is a dreaded trip. >> too long.to take care of my kids and dad. why wait in line all day? >> i can't do anything on the day when i come to dmv because i have to stay here whole day. i come here 8 to almost 4 p.m. >> reporter: state officials are aware of the problem. the wait time in the bay area increased 50%. they rolled out three projects at the same time. "real i.d." we implemented a new queuing system and we implemented electronic driver's licenses applications forms. so those got implemented over three months. >> reporter: that's not a good answer for customers. some say long lines are not new. it doesn't appear to be getting better. >> when i was 19, i'm now 45, every time i have had to come to the dmv for anything at all, it's always been hour, hour-plus wait. >> reporter: the dmv says the average wait time for a person getting a driver's license or vehicle registration is about 30 minutes. but it also depends on which field office you visit. in the meantime, they are opening up on saturdays and hiring hundr

(michelle) dmv saturdays! four new locations are opening up. we went to one of them to ask people if the new hours are making the lines better..... or worse. (michelle) after complaints that one bay area school district's rules were body shaming young women... we'll reveal the changes being made to the dress code right after the break. (michelle) back to school season is almost here... and school dress codes have been around for decades... but more and more schools say the codes are biased and more restrictive against women and can lead to body shaming. kron 4's dan kerman was at alameda high... where the school district has decided to make a change to the policy. in past years this outfit would have been off limits for students in the alameda unified school district.sot sammi van ausdle/alameda high junior 05-13it was all part of the dress code which focussed on how much skin was showing.. outfits like like spaghetting straps and short shorts were off limits sot kyla ynion/alameda high junior 23-33 the school district is now changing the polic

the state budget bill leaves room for the dmv to request extra money to fix it.e demsky reports from sacramento where the dmv is claiming wait times have already dropped. >> now serving 085 at window number 8. >> those little kiosks for registration make it easier. >> got my registration right ck >> good to go. >> reporter: while many customers at the dmv along broadway in sacramento were pleased with their wait times today, others were not and experienced what many have gone through recently, long lines and even longer wait times. how long have you waited today? >> an hour and 45 minutes to try to renew some tags. it didn't work out. it's terrible. simple questions you have to wait an hour and a half. i think a lot of these transactions can be done online now. >> i did ask, yeah, and they just said they're running a little behind. >> reporter: but according to the dmv numbers released today, wait times at field offices across the state are down. and they are significantly lower in our region by an average of 50 minutes and here at the broadway dmv, their wait ti

minutes ago, fireworks when the dmv asked for 26 million more.on the agency is a try to reduce wait times. >> you are very hesitant to an audit. >> we would strain our resources. >> you should have that information. it should be readily available. and how compliant with reports upon how you do what you do, when you do it, how much it costs. what are the impediments. what can we do better. you should have that at your fingertips this moment. >> it is just a redirection of the resources where we are working up this and working with anyone that is working -- working as an auditor. >> all right. >>> ray medina outside a dmv office in san jose where drivers would like answers.>>reporter: even before the office opened up this morning, a light hand line had formed. it is not just customers who were frustrated, but also lawmakers. >> i got hurt at 7:45. >>reporter: meredith murphy finally walked out of the dmv five hours later in san jose with a license. >> you think it is acceptable? >> no. >>reporter: the dmv received $16 million to cut down on wait ti

several dmv offices are open on saturday.e offered except the behind the wheel exam. this is part of the attempt to decrease wait times when the legislature reconvenes on august , one priority for lawmakers is to look at the rising wait time an audit that management. people started showing up at the hay word dmv at 5:30. it did not open intel 5:00 in the morning. i look around and i shake my head and leave. sometimes, it goes around the corner. >> reporter: how long was the wait time then? >> three hours? four hours, i have been there that long before. >> reporter: the following bay area cities will offered saturday hours, hayward, nevada, oakland, redwood city, san francisco, san jose, santa clara, santa rosa and vallejo. you can see people but the line is very long just to get a ticket. there are two lines. if you have an appointment. there is another line. it does not matter if you have a ticket. you stand in line for some length of time. it will start saturday hours. how that will be on saturday, it depends on where you w

they decided not to order a full audit of the dmv.e lawmakers were pushing for the dmv to be audited because last year the state gave the agency $16 million to prevent expected slowdowns caused by the new federal real id program. >> we are now sentencing millions of californians to long wait lines, and we're basically saying trust the dmv. >> the dmv has hired more than 500 new employees and says it expects wait times to start dropping next month. >>> what we're expecting or anticipating or at least hoping for is some clearing out of this very smokey air. for a lot of people it's affecting them, eyes are burning, breathing prob som. new data confirms that by friday we have some marked differences in the forecast. that's good news to clear out the air. but with that will come some increased fire danger. we'll bring you right into tomorrow morning to get you ready. it's going to feel a little bit weird, kind of strange, whacky as well. we have the fog at the coastline. temperatures will cool off, but we also still have that smoke that's

>> yeah, so i tried 15 dmvs.hollis ter. >> the earliest appointments available to them were october. >> i'm a teacher. this is my time off and this is when i can come and do whatever i need to do. and, i mean, it's an obligation to have a driver's license and everything, but it's also their obligation to have somebody taking care of you. >> as for jenny, she was finally seen at 10:00 a.m. she had a two-hour wait to handle her business here at the dmv, we'll see if the saturday hours help with the lines. for more details on the bay area locations where they are having saturday hours, you can go to our website, abc7news.com. in san jose, matt keller, abc 7 news. >>> well, heads up if you plan to take bart in oakland this weekend, you won't be able to travel between the 19th street and lake merit stations. bart crews will be replacing rail saturday and sunday. buses will be run. run. >>> a ribbon cutting ceremony at the division circle center. this facility is located on land that was formerly used as a parking lot

it comes as californians deal with long dmv lines across the state. this secret dmv is a source of frustration for one legislator. >> i've been here for six years and i'm not surprised legislators have given themselves special privileges and perks that typical californians just don't get. >> and just this week lawmakers voted against a dmv audit into the agency's management. >>> happening now a ribbon cutting ceremony. mayor london breed and nancy pelosi are part of that ceremony. tomorrow you can go to a neighborhood block party from noon to 4:00. and a hub for bus service. >>> some san jose kids are having to make the tough choices this morning. do they go with the princess backpack or the emoji one? sacred heart community service in san jose giving away 3,300 backpacks today to get families ready for school. amy wishes she were going back to school. >> reporter: yes, the struggle is real. look at all these people trying to make their decisions right now. it has been crowded like this all day. parents are enjoying, though, watching their kids pick o

juan/dmv customer '.....it's about time that technology has reached the dmv to help us get on with ouray..."other innovations designed to reduce wait times is a text notification option, self check-in kiosks, the expansion of saturday service and earlier office hours at some locations.susan vanwickle/dmv customer "...they're trying and the saturday hours will help but last week i was at the santa clara office and it took three hours for them to come out and give my client a road test..." stories like that are still common. dmv says increased demand for the new federal compliant real id cards is to blame. dmv says it has added 500 employees while another 240 are being re-directed from headquarters and other state agencies and some customers have noticed a difference.rob fladeboe/san jose "...something else that people have noticed is that there are moreclerks walking the floor to answer questions, make sure people have theproper paperwork and aren't wasting time by standing in the wrong linesin san jose rob fladeboe kron 4news (robin) coming up at 5 on the kron four morning news... 9 ba

. >>> a plan to hold the dmv more accountable shot down as the latest twist in the crusade to cut down on the hours long wait times. >>> plus, how a weather balloon accidentally cause ad a bomb sce in the east bay. >>> thick smoke all the way down to san jose. we'll have your air quality forecast, plus the change in the forecast that may clear out the smoke but increase the fire danger again. answers... on how h long wait times at d-m-v offices. a second round of hearings took >>> another day of searching for answers on how to deal with long wait times at dmv offices. a second round of hearings took place in the state capital about the growing lines. a joint committee listenedstimo finances. state lawmakers want to know how the agency is using $16 million that was given to the dmv to deal with wait times. >> we are now sentencing millions of californians to long wait times and we're basically saying trust the dmv. >> opponents of that audit say one would take months and that is time that could be spent coming up with solutions. >>> a high-tech tool caused a big commotion in the east ba

dmv says that's because of the implementation of real i.d. people can't get those on-line or through the mail. they have to show up. the dmv opened up the driver's license processing center and the oakland clairmont field office an hour earlier during the week to cut down on long lines. they're working on hiring more xloo employees to help, but it's best to make an appointment. for a list of all the dmvs on saturday you can head to our website, abc7news.com. reporting live in san jose, matt keller, abc 7 news. >> thank you. >>> if sean spicer thought his book tour would get a cold reception here in the san francisco area he was in for a bit of a surprise. >> seems like the only chilly thing last was the weather. the former press secretary got a sold out crowd eager to hear tales of the trump administration. here's abc 7 news reporter kate larson. >> i've replayed that day in my head more times than you can imagine. the attempts to lessen the inauguration are shameful and wrong. >> reporter: sean spicer said his first press briefing is a day h

instead, they can go to this special dmv office located in the capital building.their cars, renew their license and more. >> i've been here six years and i'm not surprised that legislators have given themselves special privileges and perks that typical californians just don't get. >> i think it's open to the public, i'm not sure. i haven't used it. >> no, that office is not open to the public. according to the dmv it serves current and retired members of the legislator -- legislature. >>> president trump fires off a series of tweets after some nfl players finally protest during the national anthem, coming up next we will have details on the controversial start to the football season. isee that right there? boyou can't say that.ki. i can't tell people to try my bowls? no. check out my bowls? nope. what about my billboard? (sighs) what? try my teriyaki bowls. now available comwith steak or chicken,s. covered in our teriyaki sauce, plus steamed veggies and your choice of white or brown rice. i've got the bowls to serve something different! (sighs) what? try my teriya

. >> the dmv will not face an audit. the head of the dmv faced tough questions yesterday. they approved $17 million to hire more employees to reduce the wait time. >> the dmv exists for the people of california and not the other way around and the people of california are the big, big losers today. >> critics said the audit would have been burdensome. >> the white house announced new sanctions against russia that could block the export of hundreds of millions of dollars worth of goods. u.s. and british intelligence agencies say russia deployed a nerve agent in an attempted murder, the sanctions are set to take place this month. they are urging russia to stop using chemical weapons and if they don't more sanctions will be issued in 90 days. >> this is as kentucky senator rand paul visiting russia. the washington post said the white house is crafting an executive order to allow trump to pose sanctions on any country that interferes with u.s. elections. >>> the father who not for years to put the welcome to oakland sign is fighting to put it back. >> i don't know why someone

the dmv's latest solution to shorten up those long, long lines. >>> we have jimmy. >> ray romano is my best tonight. plus we have music from leon bridges. stay tuned. >>> following breaking news, microsoft says it's uncovered new hacking attempts by russians targeting u.s. political groups. all of this ahead of the upcoming midterm elections. microsoft says the hackers tied to the russian government created fake sites but not many details beyond that. we're back in a moment. making at st aplane noise in the south bay and how you can have your say.. plus- our crews will be on the street, tracking any breaking news overnight. join us tomorrow from join us tomorrow from ♪ ♪ join us tomorrow from ♪ ♪ >>> new at 11:00 a change on the kid's menu cominge to limit wha offered to children at restaurants. here's h if governor brown signs a bill, restaurants would be able to only offer water or milk to kids. however, adults can overrule and order other drinks for their kids if they want. >>> the dmv is trying something now to speed up the long lines, a newly redesigned website is now up and runni

dmv is taking measures to alleviate the long lines.th some of the solutions the dmv says it is implementing. >>> students, parents and educators anxiously waiting for the audit of the alum rock union school district to investigate inappropriate spending of bond money and mismanagement of funds. there were questions about the the legally of contracts signed last year to build bathrooms and heating and cooling systems. the fraud allegations divided the school board, trustees are calling for the ouster of the superintendent. >>> time is 8:10. coming up next, a movie made for middle schoolers. the problem is many are being turned away. coming up in ten minutes, the solution by those movie creators and why critics say it is one for parents and teens to see. >>> we're about to talk live with the mayor of san francisco. she has a big day at the ball park. mayor london breed will talk to us about a plan she is planning to unveil in a few hours to protect tenants in the city. stay with us. . >>> business analysts from the city of san francisco

a secret dmv officer for california lawmakers and their staffers. this is why many are stuck for hours in those long lines and regional offices. kcra discovered an unmarked dmv office inside the legislative building. they say they have two staffers handing l constituents questions. republican lawmaker has called for an audit but democrats including jim bell have reportedly voted against the audit. meantime regional dmv officers are struggling to update drivers license or ids. >>> coming up here they are back in action. up next, if the team lived up to their hype this year. >>> your car insurance company might be able to get you out of a $25 ticket. california law allowed drivers to show proof of insurance electronically. if a police officer pulls you over you can pull out your phone. if you don't have your card it is a $25 fine. send us your question. 888-996-tips. >>> first, happening now the search continues for hundreds of people still missing in indonesia as the death toll there continues to climb because of an earthquake. right now people are s

. >> good luck finding space at the dmv for months.he dmv came to the bay area about what they are doing to try to cut down on long wait times. >>> the world health organization is reporting the cases of measles in europe has hit a record high. the organization reports that more than 41,000 people have been infected in the first six months of the 2018 leading to 37 deaths. last year there were 24,000 cases report in the same region. it's due to the drop in the number of people being vaccinated, according to experts. it spreads through coughs and sneezes. it lasts 10 days. most people recover completely. >>> health officials in contra costa county said a resident there had measles and has recovered. that person is okay. those who may have been exposed to the patient there have been some and if they haven't been vaccinated, they could be at risk. ktvu's rob roth spoke with health officials and joins us now live in walnut creek with more. >> reporter: we are in front of the john muir medical center one of the places the measles patient vi

juan/dmv customer '.....it's about time that technology has reached the dmv to help us get on with our.."other innovations designed to reduce wait times is a text notification option, self check-in kiosks, the expansion of saturday service and earlier office hours at some locations.susan vanwickle/dmv customer "...they're trying and the saturday hours will help but last week i was at the santa clara office and it took three hours for them to come out and give my client a road test..." stories like that are still common. dmv says increased demand for the new federal compliant real id cards is to blame. dmv says it has added 500 employees while another 240 are being re-directed from headquarters and other state agencies and some customers have noticed a difference.rob fladeboe/san jose "...something else that people have noticed is that there are moreclerks walking the floor to answer questions, make sure people have theproper paperwork and aren't wasting time by standing in the wrong linesin san jose rob fladeboe kron 4news

to vote on it they say the dmv was already overburdened with legislative mandates. republicans were angry that measure did not pass. >> we are now sensing millions of californians to long wait lines and we are basically saying, trust the dmv that made promises they did not keep. >> the dmv says they hope to ease the overcrowding and all those long wait lines by hiring hundreds of new employees and extending hours for some offices on saturdays. >>> brock turner has lost an appeal to have his sexual assault convictions overturned . the turner was convicted of three felony charges in the assault of an intoxicated and unconscious woman outside a party back in 2015. he was sentenced to six months in jail and released after three months with credit for good behavior. turner's conviction -- attorney, rather, honoring -- argued his conviction should be overturned . the judicial review board says there was substantial evidence that turner should have known the woman was too intoxicated to consent to sexual activity. >>> a mother in ohio demanding justice. her 11-year-old dau

requesting an audit of the department to make the dmv experience better for everyone. >> what time did you get here. >> just before 6:00 p.m.. >> i am leaving again after 90 minutes trying to even get in and never mind talking to anyone or getting anywhere else. it very disappointing. >> getting here long before the doors open at 9:00 a.m. is something they hope will save them a few showers of waiting in line. >> i was in this line less than a month ago and i was here for five hours. i am on three now. >> some people had to wait up to eight hours across california lately. one of the state lawmakers saying that needs to change requesting an audit of the department. >> every license holder needs to get a real id, and there is going to be a flood of individuals. was there anticipation in their planning to hire people on a limited term basis. we might want to observe the training. >> the dmv director pushed back. >> you are very hesitant to an audit. >> it would strain our resources. >> she is asking the state $26 million, and since july to specifically alleviate long wait times. >> so hea

. >> plus are dmv wait times in the bay area actually getting shorter?t of the damage from the storm was from the heavy rain... rather than the strong wind. some of the problems are i >>> people in hawaii are dealing with the aftermath of hurricane lane. most of the damage from the storm was from the heavy rain rather than the strong winds. some of the problems are in areas that flooded a few months ago. >> filled up just the same as it did in april. and the water pretty much followed the same course, eroded further into the bank. as you can see, it's affecting the house collapsing the foundation. >> hurricane lane dropped more than 52 inches of rain on parts of hawaii between august 22nd and this past sunday. >>> cal fire now says that the massive mendocino complex fire is expected to be fully contained by tomorrow. but the concern right now is possible fraud with residents rebuilding. federal prosecutors and the fbi are warning people affected by the fires to be on alert with fake charities claiming to help victims and individuals submitting false clai

got better things to do than wait in line at the dmv? a local company will do the waiting for you if you're willing to pay. we took the service for a test drive. the digital video journalist jonathan bloom posted this story online and we want to show you right here on the air. ♪ >> what do you think of the line? >> horrible. >> i know. i'm potentially might be here all day. >> i'm trying. >> we've seen how bad the lines have gotten the past several months in california. particularly because of the real i.d. >> bring a passport? a bill? >> no. >> people are being to pay a little bit to avoid the hassle of the dmv and that's really what we are doing. >> professional line waiter? >> like they wait in line for you? >> would you hire someone to wait in line for you? >> i would, yeah. >> are you rebecca? >> rebecca patterson is a professional line waiter. >> good do meet you. >> officially her title is line waiting concierge. >> you're going for a real i.d. >> the service comes from yo gov. >> government inefficiency is around for thousands of