ironically the dmv's computer system crashed yesterday. this is just hours before governor gavin newsom outlined his plan for cutting down wait times and improving customer experience. among other changes, an improved website, the ability for the dmv to take credit cards and increase in staff, all recommendations from his newly appointed dmv task force. >> they're about getting under the hood of things. they're about solving problems systemically. >> reporter: the governor stressed that initial changes to the dmv would be incremental and things could get worse before they get fixed. it is a busy time. as many as 28 million californians are expected to apply for a new i.d. driver's license before the deadline, which is october of next year, 2020. reporting live here in walnut creek, bob redell, "today in the bay." >> thank you so much for that update there. >>> and there was some frightening moments in massachusetts at one of the most famous vacation some inside. >> wow. look at that. a tornado just ripped the roof off of a on cape cod. the

real id applications and have already seen 2 people get here, you know, i'm here at the daily city dmv in the line is wrapped around and around and so people are trying to get here early and beat the line but then had to break the news to them that you know it's not open until 1 o'clock and again that's because this 5,000 employees need to go over how to efficiently process these real id applications as we know it takes more time than your application or something you need to do at the dmv now will be court required for all passengers flying in the country to have a real id driver's license or id card before boarding a plane beginning october first 2020 at this as his date quickly approaches people are trying to get this done andy and the officials say there has been a surge of drivers trying to get theirs in time. this summer now the hope is that the strangers all employees get the right information needed to get this off. completed and make sure that and the people don't have to come back. yesterday governor governor gavin newsome spoke out about the many problems people encounter at

are on their way to the dmv but like everything else at at&t we believe in access. the opportunity for everyone to explore a digital world. connecting with the things that matter most. and because nothing keeps us more connected than the internet. we've created access from at&t california households with at least one resident who receives snap or ssi benefits. may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow, to learn more. you know when you're at ross and that cute dress gets even cuter? yes. or when you can say yes... to both? (smiling) sure. or when you find that brand at that price? are you kidding me? yeah. that's yes for less. and that's what ross always has in store. whoa. (sighs) yes... oh, yeah. it feels even better when you find it for less. get your yes for less at the new stores in west livermore and in union city. >>knew some of changes coming to california's embattled dmv but even with his announcement the governor cautioned the long wait times and other issues will

today was good. >> reporter: take note dmv. the real secret to keeping customers happy is to get them out of there as soon as you can. in san francisco, john ramos, kpix 5. >>> the city of berkeley learning out or loaning out a reusable coffee cups and then charging a fee if you lose one. cafis near the uc campus are helping with the cities pilot program. customers scan the comp to check it out cup to check it out and then have five days to return it., the dirty cops are picked up, by bicycle and sanitized for reuse. this is part of a city ordinance designed to reduce waste. meanwhile, san francisco supervisor wants to require restaurants in the city to give all dining customers reusable food wear. and, charge a quarter fee for disposal containers. >>> brutal masterpiece or just brutal to look at? the glen park bart station to get a pretty big honor either way. it may look like an apocalyptic forecast, but it is the crown jewel of all bart stations. and the station that dates back to 1973 could soon be on the national register

to use her credit card at the dmv.ly get that service up and running. back out here live you can see the sign. the office opens at 1:00 today. this training is going on for half a day but this morning is all it takes for these employees to get ready for this rely the process and gear up for this process and program. if you need some services you can try the call center or if your aaa member you can reach out through aaa. they might have some dmv services available for you. live in san francisco with ktvu fox 2 news. the crisis in puerto rico is growing. details on reports that they the governor could actually resign as early as today. >>> we are talking live with san francisco's mayor to discuss what some call a state of emergency when it comes to street safety and pedestrian death. and a new plan to get people to and from concerts and games at the new chase center. >>> we want to avoid this. 680 at washington. a crash is still blocking the three left lanes. it has been out there almost an hour. this is bad news for yo

the dmv will start accepting credit cards for the first time at some dmv locations in the fall. >> there be bugs in the system to start, but it will streamline and make it much quicker and more efficient in the end. >> i had to come in here and set. >> the real challenge is meeting the expected demand of 22 million californians for the mandated real id required by october 2020. the dmv has hired 350 employees and plans to hire 1800 more in the next year, mostly temporary check out. >> dmv offices will open at 1 pm on wednesday. call centers will remain open. in walnut creek, ktvu fox2 news . >>> the trump administration is proposing new restrictions on a food stamp program. the new role will close a loophole that allows people receiving minimal benefits from one program to be automatically eligible for food stamps. it would affect more than 3 million people. the change would save money and eliminate what it says is abuse of the program. some groups are criticizing the proposal as an attack on lower income people. the usda will accept public comment. >>> kamala harris announced new legisl

maybe a place downtown audit results of the dmv will also be released next month that's a report. the governor says should be skating i know millions of other californians just shake their head every time they go in. >>and we're trying lease. the talented employees we have there to enjoy a better system. and a better customer experience will be the byproduct of that. >>in sacramento, ashley zavala kron 4 news. >>another big story that we're following this morning. the white house is reviving its threat of ice raids. president trump stalled plans for deportations across major cities, including san francisco last weekend. well now he says a series of raids will begin sometime after the 4th of july holiday kron four's dan thorn has a closer look. >>president trump is renewing a call for ice raids after the 4th of july holiday much to the dismay of immigration advocacy groups. >>there's such fear in the community and justifiably and people have a right to be here dianne klein is development director with the sisters of mercy in burlingame. >>klein says through the sisters, she's done

the dmv is experiencing unprecedented demand for services. many are not seeking just their driver's license, they are trying to get their real ids before the deadline of october 2020. >> this will better equip them to handle the real id transactcan be complicated and better help them, give them the tools to provide excellent customer service. the dmv hired 350 employees since the spring and plans to hire 1800 more temporary employees to help with the demand. the governor announced leadership and promised more change for the department. overall wait times decreased by 58 minutes compared to last august, they reduced the amount of time people wait from 2 hours that time has come down. because these offices are going to remain closed until 1:00 this afternoon, you can reach out to their call centers, those will stay open this morning. if you are a aaa member, some services might be available. dmv offices closed this morning for training and will open at 1:00 this afternoon. cristina rendon, ktvu fox 2 news. >>> sal, we have friends at the dmv in

long lines at the dmv like any other day but statewide today, thousands were turned away because of a half day closure to train employees. >> i was like oh, my gosh. i'm going to be first in line? first time ever. >> the unprecedented move came after a lot of frustrated customers faced long lines trying to apply for a real i.d. news reporter laura anthony is live an the dmv office in walnut creek with the story. >> reporter: well, hello there. this office just closed a few minutes ago. but it was back in business this afternoon. its business though that dmv officials all the way up to the governor hope is better than it was before. >> it's closed. >> reporter: not everyone got the word that their local dmv office was closed had morning. while some were frustrated outside, inside, all 5,000 frontline dmv employees were receiving training on how to better process real i.d. transactions. >> this is actually training that was produced by our employees for our employees so they wanted it. what we're hoping to accomplish today is to provide them with the tools they need to efficiently admin

>>and finally may be too early for the dmv after lots of people have dealt with those long lines and wait times we'll tell you about the announcement the governor newsome made today. >>changes coming to the san mateo sheriff's department after a father. was taste and died we'll have that story after the break. >>and if you'd like to skip the commercials and get more news during the br so that early retirement we planned. it's going ok? great. now i'm spending more time with the kids. i'm introducing them to crab. crab!? they love it. so, you mentioned that that money we set aside. yeah. the kids and i want to build our own crab shack. ♪ ♪ ahhh, you're finally building that outdoor kitchen. yup - with room for the whole gang. ♪ ♪ see how investing with a j.p. morgan advisor can help you. visit your local chase branch. it's my special friend, antonio. his luxurious fur calms my nerves when i'm worried about moving into our new apartment. why don't we just ask geico for help with renters insurance? i didn't know geico helps with renters insurance. yeah, and we could save a bunch too. an

the dmv is training more than 5000 employees to process real id applications. they say there has been an influx of applications as people try to meet the deadline to get a real id. the governor says they are making changes and have added new leadership and people say they are glad the trading is happening but this was a bit of an inconvenience. >> i lost my drivers license over the weekends and i needed a drivers license to rent a car to go to las vegas for my son's basketball tournament. and now i have to figure out another way and another option. >> i came early but i was not aware they were going for training. >> it was encouraging to see the employees at this office chair, smile, and were excited about getting some training today. it involves interactive exercises and role-playing. customer versus dmv employee to figure out the best way to service our customers. >> overall wait times have decreased by 58 minutes along with the drop in customers waiting more than two hours and more kiosks will be added to dmv locations. starting this fall you will be able to

. >>> today, dmv offices all over the state will close for half the day. maureen naylor tells us why this happening and what the governor says about more changes ahead. >> reporter: california's government operations agency secretary said the reason for the halfday closure is to train more than 5000 dmv employees, named operation excellence. >> this will better equip them to handle the real id transactions which can be complicated and better help them, give them the tools to provide excellent customer service. >> reporter: the governor announced new dmv leadership and promised more change for the department which he says has continually fallen short. the governor pointed out the dmv's outdated technology which he says wastes billions of taxpayer dollars. >> we are looking to modernize but at the same time do it in a very systemic and sequential way. >> reporter: dmv offices will re-open at 1:00 p.m. on wednesday. during the halfday closure, call centers will remain open and aaa members can go to aaa locations for some services. >>> 4:17 is the time. sal, i

>>lines at the dmv covers capitol bureau reporter. ashley zavala explains. in one of the security guards at this dmv office got their steps into day walking up to sometimes the lines of cars telling drivers the offices close the deal with inside employees spent the morning doing real id and customer service training reporters were not allowed inside this training took place at 183 offices with 5,000 front line employees across the state is so low logical first step to rebuild that you're led the governor strike team that spent 6 months sorting out how the dmv can do better first priority was to address statewide inconsistent season, how employees handle department processes so this is just let's all get on the same page one day all at the same time. >>and with a consistent training, so you can consistently carry out. >>your service to the customers moving forward the dmv is bracing for millions of customers seeking a real id before next fall matter says the department is cutting down and consolidating parts of the real id application process to make it faste

dmv is experiencing unprecedented demand for services. people are tripe to meet the deadline of october 2020. the goal is to ultimately improve customer service. >> we are looking to modernize but at the same time do it in a very systemic and sequential way. >> reporter: a report found overall wait times decreased by 58 minutes compared to last august along with the drop in customers waiting more than 2 hours. credit cards will finally be accepted this fall at some occasions. dmv hired 350 employees since the spring and plan to hire 1800 more temporary employees in the next year to help with the demand of processing those real ids. see that sign on the door, 1:00 p.m. today, that's when all dmv offices across the state will open. if you need services, the call centers will be open this morning and if you are a aaa member, some aaa services will be available for the dmv. cristina rendon, ktvu fox 2 news. >>> a house oversight sub committee is holding hearings on e-cigarettes. advocates along with doctors will testify that hearing continues

>>about 5,000 dmv employees they're doing some training to make sure that they are up today on how to process those real id applications we've been talking about them for a while now and they have training on that today until 1 o'clock standing here at the dmv i've seen a lot of people trying to go up to the dmv just walking up and i have to break the bread the bad news to them saying, you know the the dam is close a lot of people saying this is a huge inconvenience. i some really even said she took off the day from work because you want to get this done to any of the real id done and then another man i talked to he said you know i have to go to the airport today. i stupidly forgot my id is expired in my path passport expired so this is a huge impact for people but at the same time. these employees need to get some training done and it's all to make sure that they can do this officially on time. they wpnt to make sure that it's done before you know. october first 2020 this will be required for all passengers flying in the country to have that real id driver's license or id card. now a

next at 6.30 a lot of people got quite a surprise when they went to the dmv today only to find out it was close. >>today's inconvenience could and of helping other ♪ you know when you're at ross and that cute dress gets even cuter? yes. or when you can say yes... to both? (smiling) sure. or when you find that brand at that price? are you kidding me? yeah. that's yes for less. and that's what ross always has in store. whoa. (sighs) yes... oh, yeah. it feels even better when you find it for less. get your yes for less at the new stores in west livermore and in union city. >>no way did i mean i i haven't started my job and they need to get this out of the way. >>tonight at 6.30 a lot of confusion at the end these across the state this morning. >>people showing up at their local office is finding out. they were closed until the afternoon and the offices were shut down for a. >>day of training it all has to do with problems related to the real id and the long lines at the dmv kron four's capitol bureau reporter ashley zavala explains. >>often in one of the security guards at this dmv offic

this is not the dmv. it's much better on this wednesday, july 24th. >> just a little bar, have to admit. endless lines, take a number, wait forever. you're never more than seven minutes away from my accuweather forecast. >> should have a food cart there. i bet you could make a lot of money. >> what an idea? don't give it away. >>> a couple of things to show you on live doppler 7. clouds at the coast not making the turn to the east like yesterday because the sea breeze. today is one of the three hottest days in the forecast. mid 50s to 60s, 80s to mid 90s, even a few triple digits possible near brent wood. >>> looking at the bay bridge toll plaza. car pool lanes are open as we can see. a lot of folks taking advantage of that. cash lanes stacked up on either side. fast track lanes moving through without any issues. we should have the metering lights flipped on closer to 5:20. nice and light with no major blocking problems. westbound 580 tracy to dublin now in the yellow at 40 minutes. westbound 4 antioch to

locations, this fall, finally you will be able to use your credit card at dmv offices, this dmv location as well as others across the state will open at 1:00 this afternoon, the employee training taking place for half a day, and if you are a aaa member, you might need to recheck that, again, they open at 1:00 across the state.ktvu fox 2 news. you can frustration. >>> san francisco supervisors created a plan for a homelessness oversight commission, the lead on spending on homelessness, a split vote, seven supporters say they want time to work with mayor london breed on the amendment for the city charter, the other for wanted on the november ballot, but they're relieved the plan will go forward. >>> a beautiful day today in the bay area, mild at the park today, 1245 p.m. start. -- 12:45 pm start. >> there's not going to be much in the way of fog if any, the only flying the women otherwise, and sunny and bright blue skies, ocean beach. thank you, and if it is sunny at lands end, we should be goother clouds, nothing like what the graphic is showing, it might be warmer than that. high pressur

maybe a place downtown audit results of the dmv will also be released next month that's a report. the governor says should be skating i know millions of other californians just shake their head every time they go in. >>and we're trying lease. the talented employees we have there to enjoy a better system. and a better customer experience will be the byproduct of that. >>in sacramento, ashley zavala kron 4 news. >>in the meantime we have more dmv offices opening up earlier to help with those long wait times beginning today, there are 10 offices across the bay area that will be opening at 7 in the morning. and that will be every weekday except wednesdays on those days, officers still open at 9 o'clock. >>a big story this morning the trump administration has renewed its threat of ice raids in major cities including esident trump says th to begin deporting undocumented immigrants sometime after the 4th of july that comes after a ruling by an oakland judge to block border wall funding the president says he will appeal that decision trump's threat is renewing concerns for immigration adv

and as part of the modernization, the dmv will accept credit cards for the first time at some dmv locationsfall. >> everything is credit card now. there's going to be bugs in the system to start, but it's probably going to streamline and make it much quicker and more sufficient in the end. >> there's no reason i couldn't have put my credit card in and paid online. >> reporter: the governor says the real challenge is meeting the expected demand of 22 million californians for the federally mandated real id required by october 2020. the dmv has hired 350 employees since spring and plans to hire 1,800 more in the next year, mostly temporary to help. >> dmv offices will re-open at 1:00 p.m. onedsday. during the hal closure, call centers will remain open, and aaa member cans go to some aaa locations for some services. in walnut creek, maureen, ktvu fox 2 news. >>> google has settled a class action lawsuit that claimed the tech giant discriminated against people over 40. the suit brought by 200 people was settled by $11 million. it claimed google denied equal hiring, employment, and compensation t

news reporter laura anthony live at the dmv in walnut creek with more. laura?e along with 182 others around the state are the back open now. you can see in walnut creek at least, things appear to be moving smoothly. this closure was pretty well publicized. a lot of people it seems did not get the message and showed up anyway this morning. not everyone got the word that their local dmv office was closed this morning. while some were frustrated outside, inside all 5,000 frontline dmv employees were receiving training on how to better process real i.d. transactions. >> they were doing role playing, playing customers and employees and going through real life scenarios in order to figure out what is the best way to service our customers. >> do you think three or four hours from training will help them? >> i think so. to be honest, when i called to ask some general questions what documents i needed for the real i.d., the man who answered the phone seemed not familiar with answering some of my questions. >> reporter: the training may be valuable in the long run. >> an

not everyone got the word that their local dmv office was closed this morning. while some were frustrated outside, inside all 5,000 frontline dmv employees were receiving training on how to better process real i.d. transactions. >> they were doing role playing, playing customers and employees and going through real life scenarios in order to figure out what is the best way to service our customers. >> do you think three or four hours from training will help them? >> i think so. to be honest, when i called to ask some general questions what documents i needed for the real i.d., the man who answered the phone seemed not familiar with answering some of my questions. >> reporter: the training may be valuable in the long run. >> and hi there good afternoon, everyone. >> please be sure to have all of rr: in the short term, the closure created a huge backlog of people trying to get their business done. >> well, that was a fun two hours. >> reporter: once the doors opened at 1:00, dmv personnel did seem ready to provide real i.d. service with a fresh outlook. >> so when

more than 5000 dmv workers are expected to take part in the training. the field offices will be closed in the morning and then open at 1:00 in the afternoon. call centers will remain open all day, the dmv says the training is needed because real i.d. applications are more complex and take more time to process. >>> new details this afternoon on i.c.e. operations targeting undocumented families. agents were trying to track down nearly 2000 people in cities across the usa last week. less than three dozen arrests were actually made. ktvu's christine tells that this has brought authority to fast-track deportations. >> this is another controversial decision from the trump ministration. they say that this is their way to address the ongoing crisis on the southern border. the trump administration says the expedited removals will free beds in detention centers, reducing the backlog of more than 900,000 cases in immigration court. >> as the statute is written they are unable to prove that they have been here for more than two years, we have the ability to use thi

no total, nearly 70 dmvs in the state open at that time instead of 8:00. last summer a handful of dmvs changed their hours including one in san jose. >>> los gatos is about to put one of its busiest roads on a diet. starting next monday cars driving along north santa cruz from bachman avenue to elm street will only be able to go south. we sent out business and tech reporter scott budman to talk about this potentially risky decision. >> reporter: north santa cruz avenue is about to become a one-way street. starting july 8th, cars driving along north santa cruz from bachman avenue to elm street will only be able to go south. it aims to make it easier to walk around. >> everyone should be okay with walking. park as far away and walk more. that's what we should be doing anyways. >> reporter: the pilot program will turn some of the current parking spots into outdoor seating for nearby restaurants, while opening other areas up as new parking. the goal? draw more foot traffic downtown. local businesses say they'll be watching closely. >> i think it will be great

by october 2020 so people are trying to get that done now, but then there's people coming to the dmv for other things. so people, i'm definitely angry but that needs to get done if you have an urgent matter though, and you need to. get some help with that you can call their call center called the dmv talk to them about that you can make an appointment there you go on their web site and you can also go to their kiosk they have a few key also different grocery store. so if this is urgent, you can try checking out one of those. but they will not be opening in till 1 o'clock in many people say they'll get here early so in no way line and they'll get their stuff done. but it's definitely not convenient. for now on live at the dam deal send it back to you and you can tell that later we hold a place in line. >>and she as good as she as she left. yes, she won them into it. he should pay new they can't tell people know the kid there they should officer they is there. >>time now is 9.10 also happening today, a san francisco judge will be holding a hearing on president trump a new rule that res

the dmv office will reopen 1 and employees learn how to deal with real id processing tinnitus. and new practices on delivering better customer service. >>> a high school student has become one of the other people to undergo gender reassignment surgery. >> kenneth craig has more on the long and challenging journey. >> reporter: at 17 years old emily tressa finally feels fully herself. select the that you have been waiting for. stroke last month should become one of the youngest parts patients in the country to undergo gender reassignment surgery. >> for me it feels like i finally fully complete. >> reporter: emily was born a boy but she said she has only known she is a girl.>> i used to look at the girl in the mirror and said am i the only person that feels like this. truck as a child she changed her name and started dressing as a girl, first at home later at school.>> i just had the biggest fear of being judged. truck with parents support and under the care of doctors and psychologists, emily eventually started taking hormone blockers to prevent male puberty and then ushered in

maybe a place downtown audit results of the dmv will also be released next month that's a report. the governor says should be skating i know millions of other californians just shake their head every time they go in. >>and we're trying lease. the talented employees we have there to enjoy a better system. and a better customer experiencwill be the byproduct of that. >>in sacramento, ashley zavala kron 4 news. >>and they're also hours to these dmv so they can reduce the wait times in the meantime because we have to deal with the system we have right now so today 10 offices in the bay area are going to be open starting at 07:00am and every weekday accept for wednesday's. >>when they will open at 09:00am. >>in national news president trump has signed an executive order trying to remove barriers to affordable housing. but critics say it's not good enough. convoys, washington correspondent bree jackson has the details. >>president trump says his new executive order will help people meet their american dream of homeownership we begin a bold new initiative to bring down the cost of housin

this was the scene at the dmv in fremont. the front doors ross calif informing customers of a half- day closure. more than 5000 dmv employees receive training on the real id process. they also got a pep talk on customer service ahead of an anticipated summer surge. >> people take days off work, schedule around getting here to the dmv. a lot of stuff you cannot do online, i am trying to get my real id, you cannot do that online. >> state officials admit they real id application process is part of the reason why lines of gotten worse. the federal government wants people to update their ids by october 1st of 2020, you need to do it in order to board airplanes or enter government facilities. the office is by the way we open at 1 p.m. >>> big mess on the freeway in milpitas. greg overturns, spilling scrap metal this happened just before six this morning. the driver was transitioning off of northbound 880 from montague expressway. that connector was shut down for several hours so crews could get out there and clean up the mess. the

this is not the dmv. this wednesday, july 24th. >> just a little bar, have to admit. endless lines, take a number, wait forever. you're never more than seven minutes away from my accuweather forecast. >> should have a food cart there. i bet you could make a lot of money. >> what an idea? don't give it away. >>> a couple of things to show you on live doppler 7. clouds at the coast not

maybe a place downtown audit results of the dmv will also be released next month that's a report. should be skating i know millions of other californians just shake their head every time they go in. >>and we're trying lease. the talented employees we have there to enjoy a better system. and a better customer experience will be the byproduct of that. >>in sacramento, ashley zavala kron 4 news. >>deputy in florida is dragged by a driver during a traffic stop and now that drivers facing a charge of attempted murder and is expected to be in court today. we have the video take a look the deputy asked the driver to remove the keys from the ignition after smelling mdriver refused and the situation escalated with the deputy pulled hundreds of feet along an on ramp and there goes. eventually he falls off the deputy fired multiple shots at that car hitting the suspect in the leg at one point. the incident led to a manhunt for the driver before he was finally arrested. it's 05:51am. >>and the san francisco pride parade came to a standstill for about an hour yesterday, eric dyer shot this vid

. >>> and the governor revealed the first report by the new dmv reinvention strike team. it outlines the wait times decreased by 58 minutes. from august 2018 to may 2019, more than 100 new remote kiosks set to begin operating. and the agency will begin a pilot program for the credit cards at field offices. >> we'll have a new website that will have what you really need, meaning real id is going to be on the home page saying here is what you need. >> the report urging the dmv to address backlogs by hiring more workers. the governor appointed a permanent dmv director. >>> and democratic presidential candidate kamala harris introduced a bill to legalize pot at the federal level. the bill written by harris and representative nadler would require federal courts to expunge prior convictions and authorize a 5% tales tax for a trust fund and would allow immigrants to no longer be subjected to deportation based on a minor marijuana offense. >>ta rnille in walnut creek this afternoon to meet with the members of the democrats of ross moore, the largest democratic club in northern ca

>>but in the meantime as i said dmv employees will be training about that real id today intel 1 o'clock. but if you do have questions you can call the dmv they still have their call centers open and they still have those kiosks open at grocery store so if you're really in need you can do that but definitely don't want to show up at the dmv any time before 1 o'clock for now live in daly city sarah stinson kron 4 news okay. thank you sarah. >>5 o 9 and breaking news from overnight oakland police have arrested 2 people and recovered firearms after a long standoff last night. >>it started at 00:03pm in the afternoon yesterday on stanford avenue in oakland, the police tweeted out and the video that you see it while the picture here then we have the video 2 people were arrested they are part of an active criminal investigation. they haven't given us any other details. richmond police are offering a $10,000 reward information on solving the death. a 56 year-old miguel ramirez he was shot and killed by a stray bullet in may. he was getting some mail out just outside of his house in the 1600 blo

governor newsome reiterated today he's work on all the problems plaguing the dmv. ironically, the computer system crashed today. >> they're about getting under the hood of gs systemically. >> the governor has appointed a dmv task force, whichlsts to improve the dmv website, increase staff, and incorporate credit card transactions. >> we are getting r olympics. yes, getting ready for tokyo. we're already counting down to the 2020 olympics. a one year from now, the world will be watching as more than 200 nation wills come together in japan. the intense training is happening now in our own backyard. nbc bay area's ali wolf introduces us to two swimmers from cal hoping to make their olympic dreams come true. >> are you ready? >> yep. >> reporter: at u.c. berkeley's aquatic center, two swimmers. striving toward the same goal. >> all eyes are on next year. >> reporter: tom shields and sean grisham trying to make it to tokyo 2020. grisham has had olympic dreams most of his life. >> let's nail that on number two here. >> it's been a goal since 9 years old, to stand on the

the governor's office shows overall wait times have dropped by 58 minutes at dmv's compared to last year. also, more kiosks are being added to dmv locations as people rush to get the real ids before the october 2020 deadline. today's training is just the beginning. call center employees will be trained on real id applications at a later date. >>> still ahead, we are monitoring the latest out of puerto rico. that is where the embattled governor there is preparing to address the people later on this evening as protesters continue to call for his resignation. >>> also had, a worldwide recall from a leading maker of breast implants because of a link to a rare form of cancer. >>> tomorrow on mornings on 2, ktvu examines the growing business pulling childrenus, fo this weekend's food festival, tomorrow. >>> on friday, wendy williams m right here in okun oakland. we are giving tickets away. mondays weekdays starting at 4:00. so that early retirement we planned. it's going ok? great. now i'm spending more time with the kids. i'm introducing them to crab. crab!? they love it. so, you mention

. >>> working to improve the dmv. dmv locations across the state will be closed for several hours tomorrow. this is fred. he's dancing like nobody's watching. and because all of the devices on fred's wifi network are protected with xfinity xfi, literally, nobody's watching. except for millions of you, of course. wait, millions of people are watching? yeah. we're making a commercial. if it's connected, it's protected with xfinity xfi. now that's simple, easy, awesome. xfinity delivers the best in-home wifi experience. e for enhanced network security. click, call or visit a store today to learn more. that leave therea lasting impression. like the feeling of movement as a new journey begins, or the sight of soft fur, warmed by the morning sun. you might remember new flavours, or a view that defies all expectations. these are the memories that stay with you, long after the moments have passed. >>> people living in a homeless encampment behind the home depot were forced to pack up and leave today. the city councilman led t

very disappointed. >> people take days off work and schedule around getting here to the dmv. a lot of stuff you can't do online. i'm trying to get my real id. you can't do that online. >> state officials say the real id process is part of the reason why lines have gotten worse. you will need it beginning october 2020. >>> uber drivers take notice. don't be surprised if you find steph curry in your back seat. in a 21 questions interview by house of highlights, the warriors star revealed he has a 4.8 review on uber. that is out of 5 stars. he jokingly said he doesn't know who only gave him 4 stars, but he is going to go find him. he also says he uses a fake name when he calls up a ride. >> interesting. >>> coming up next, look strikes twice at 711. the search tonight for two, two bay area lottery winners. >>> are you thinking of buying a lottery ticket? you may want to stop at a 7- eleven store in the south bay. >> for the second time in the last two weeks, a winning ticket number was sold here. this one is off of alum rock avenue. it is worth more than will million dollars. th

. >> if you needed to get into the d dmv, you are out of luck. they closed for customer service training. the program is called operation excellence and said they are helping employees how to process applications faster for the new real bring a passport. about 28 million californians will be trying to get theirs. the dmv is make sure they are ready for the rush. >> it was encouraging to see the employees cheer, smile, and were excited about getting training today. >>> the dmv said they were training for employees and the offices were back up and running by 1:00 p.m. >> two emaciated horses were left in a trailer in sonoma county. they got a call about an abandoned trailer and when deputies arrived, they found the horses inside. witnesses said they fountain old pickup truck yesterday afternoon. they may have been inside the trailer for 18 hours without food or water. they have been taken to a ranch to be nursed back to health. >> a stubborn mitt mystery where crews are trying to break open an old safe built in the 1940s. it was found during remode

we've hired a team to envision a 21th century retail experience for the dmv and i've seen some.ketches about completely redesigning the experience no more lines, no more having to go to the counter totally different engagement and interaction totally different look and feel cus on the future and that way because the futures automation would thhe 70's, yeah. >>re still going take your number and you wait in line, it's amazing they haven't figured this out till now but that's great yes so keep you updated on that story when that plane gets revealed, we'll tell you all about it. all right more dmv offices by the way are opening up earlier at least to help with the long wait times for now anyway, and you've got the list on your screen about 10 offices across the bay area will start opening up at 07:00am now monday through friday. >>except for wednesday on wednesday. they're still opening up at night, but you can see on your list youkilis got an earlier start at least those dmv offices. >>a big story that we're fine this morning, the trump administration has renews is threat of ice r

california's dmv is about to open an hour earlier. a handful of dmvs changed hours including the one in san jose to cut down on delays. eight more offices including s clara switched to the earlier opening. aur days a weeklhe open dmvs on >> sports is coming up next. it's no ordinary day for our family at denny's. it's crepe day a family tradition we started about 22 minutes ago and now we can continue that tradition at home with free denny's delivery. see you at dennys.com has been excellent. and it really shows. with all that usaa offers why go with anybody else? we know their rates are good, we know that they're always going to take care of us. it was an instant savings and i should have changed a long time ago. it was funny because when we would call another insurance company, hey would say "oh we can't beat usaa" we're the webber family. we're the tenney's we're the hayles, and we're usaa members for life. ♪ get your usaa auto insurance quote today. the sleep number 360 smart bed. it senses your movement and automatically adjusts

>>happening today dmv offices across the state will be closed for half a day they won't open until 1'clock this afternoon and that's to allow workers time to complete training kron 4 sarah stinson explains why. >>the dmv is closed until 1 o'clock and that's because about 5,000 employees need to go through some training so they can better process those real id applications and there's been a surge of them coming in this summer's people are trying to make that deadline. but this morning people are not aware that it's close they keep coming up to the door only to find out that it's not open at 9, it's open at one. >>o'clock as we look up for no >>as we've been reporting will be required for all passengers flying in the country to have a real id driver's license or id card before boarding a plane beginning october 1st 2020, the hope is that this training, teachers all employees get the right information needed to complete the application yesterday governor gavin newsome spoke out about the many problems people encounter at the dmv and changes that will soon be made to ease as we've been

dmv has dropped by 58 minutes paired to last august. also, more kiosks are being added, as people rush to get their real i.d.s. >>> a report finds older drivers are more distracted than younger drivers by in-car technology. experts say losing concentration for even a few seconds can be deadly. for drivers 55 to 75, programming navigation points are using the video, could take an average of 8 seconds longer than those. taking your eyes offer the road for just two seconds can double your risk of crashing. >> why are you looking at the me, pam? talking about older drivers? >> that's surprising, actually. sal, i know. my kids have me using e of waz google maps as oppoto go. and you're not looking at anything. >> it's the way of the future. >> i'm looking at sal. >> thank you. talking about some of these cool computer things that i get to use as part of my job on 80 westbound. that's a 23-minute drive. it stabilized a little bit. we had earlier road work that was there. but it's now removed. traffic is going to be moderate. 23 minutes is not

the total nearly 70 dmvs in the state open at that time instead of 8:00. you might remember last summer a handful of dmv across the state changed hours including one in san jose. >>> tensions running high before the women's soccer team takes on england in the world cup semifinals in france. the usa is being accused of being too arrogant on and off the field after staffers were sent to the five-star hotel if they made to theut the problem is england is currently staying there. th calling i etiquette. >> they sent someone aund to another team's hotel and it has to bearance on the game. i find it quite funny. >> they said it was just planning and preparation. despite the debate, fans are flooding into leon, france, ready for today's game. watch it today on telemundo. it is at 11:30 this morning right after this broadcast. >> should be fun. but people are probably going to want to go outside and play in the bay area because the weather is so nice. >> it is beautiful outside. and we also keep the comfortable weather. here is a live look outside in san francisco

and the results of an audit of the dmv is also expected to be released.nths and by all accounts it's probably not going to be a very flattering one. moore d of the officers by the way are opening up earlier to help with the long wait times beginning today, 10 offices across the bay area will begin opening at 7 in the morning. that's on every weekday except for wednesday, when officers opened at night. >>the story this morning, the trump administration has renewed its threat of ice raids in major cities including san francisco. president trump plans to begin deporting undocumented immigrants sometime after the 4th of july is what they say and that comes after a ruling by an oakland judge to block border wall funding the president says he's going to appeal that decision trump's threat is renewing concerns for immigration advocacy groups all around the bay. >>there's such fear in the community and justifiably and people have a right to be here to engender fear in the community against people that have ultimate dignity and right to provide for their families.

. >>> today governor gavin newsom revealed the first report from his dmv reinvention strike team. it says the wait times have decreased by nearly an hour between last august and may of this year. in addition, more than 100 new remote kiosks will be ready by the middle of next month. there is a new pilot program for credit card use. >> we are going to have a new website, a micro site that will have what you really need. the real id will be right there on the homepage saying here is what you need for the real id. >> report also urges the dmv to hire more workers. a note, the dmv is closing all of its offices tomorrow until 1 pm to train workers on real id in order to provide better service out of the anticipated summer surge. >>> also today, sfo opened nine new gates at the brand-new harvey mill terminal one. southwest, including had their first flights today. travelers are to work at this enormous 300 foot temporary wall that details the achievements of the late san francisco supervisors life. eventually the remaining 16 gates will open. >>> feeling a little moonstruck, over the mo

miles de empleados de 183 oficinas de dmv fueron sujetos este dÍa de entrenamiento, con el fin de quearde, para recibir la atenciÓn del personal del dmv. formaron parte de un entrenamiento que les ayudarÁ a tener mÁs herramientas. >> para manejar mejor el volumen que es cada vez mÁs alto, son mÁs complejas y requieren mÁs tiempo para procesarse. maribel: es el primero de varios entre mitos, a los que serÁn sujetos los empleados de esta audiencia agencia. fueron contratados para determinar en quÉ Áreas ha fallado la agencia o entrenamiento a su personal para evitar las largas filas, que por aÑos experimentar los californianos. >> nada nos platican unos con otros, como dejando pasar el tiempo y como si la gente no importara. maribel: lo que sin duda, el cierre de este dÍa se tradujo en una inconveniencia para muchos el sacrificio podrÍa dar el resultado que ellos esperan. palmira: hay polÉmica no guatemala, despuÉs de que jimmy morales presentaron recurso para desbloquear un amparo que frenaban al paÍs de ser un tercer paÍs seguro, como lo pedÍa donald trump. eso, ante las amenazas del

the dmv. >> tommy is always up on the scene. > that's why today we are launching a new segment. >> that's right. and we call this new segment the scene. tommy will tip you off to the ottest events and things to do around town. and he starts with a rundown on july 4th fireworks. >> reporter: of course the big national celebration right behind us on the national mall, irt there are feworks all around the region. in fairfax at fairfax high re school, theaving their celebration, starts around 7:00 with balloon artists and face a painter, the things for the kids. in montgomery county they're doing the independence celebration and. sh this is at matty steppanek park. drones are not allowed which i thinkmakes sense. prince george's county, university of maryland is going to h bve a celebration in

. >>> the dmv launched its operation excellence training today to help alleviate long lines for those real id applications. that story in tonight's headlines. >> not everyone got the word that their local dmv office was closed this morning. inside, all 5,000 frontline dmv employees were receiving training on how to better process real id transactions. do you think three or four hours of training is going to make a big difference? >> no. i think they should do ten days of that. >> by some estimates, market is one of the two busiest streets in san francisco. city traffic officials have been studying a ban on private cars on market. we're talking about busiest section on east to van ness avenue on the west. construction on phase 1 of the $600 million project is expected to begin next year. >>> by the end of summer, the long-awaited chase center will open, and the drilling and hammering through san francisco's mission bay will finally end. but with one annoyance comes another, a lot more traffic. the city says they have a solution. give every chase center ticketholder a free munni day pas

busca mejorar los servicios que ofrece el departamento de vehÍculos motorizados de california, dmv.uÍ, contrario, enfrentaron algunos obstÁculos. >> hablas por telÉfono, nunca te contestan. tienes que esperar hasta tres horas para que te contesten. yomara: no conocÍ cita y viajaron hasta sacramento para que su hijo obtuviera su licencia de conducir, antes de que inicie sus clases. durante una rueda de prensa el martes, el gobernador dijo estar consciente de los problemas que enfrentan las oficinas del dmv, incluyendo las largas horas para ser atendidos. una sus metas como gobernador es mejorar la situaciÓn. contratÓ gente para buscar estrategias para mejorarlo. parte del plan invertir $240,000,000, dinero que serÁ distribuido en contratar a 900 empleados adicionales, 170 de esas posiciones serÁn permanentes. invertirÁ en una campaÑa para dar a conocer los servicios del departamento de vehÍculos motorizados, tambiÉn el programa de identificaciÓn federal, conocido como real id. aÑadirÁn un servicio de tarjetas de crÉdito, para nueva tecnologÍa que facilitarÁ los servicios por medio de

locations and this fall you can use your credit card at dmv locations. this is part of improving customer service. >> we want to make sure we have consistent service at every office across the state. californians when they come to one of these offices deserve to be treated with respect. >> they let news half hour early and gave us numbers. >> reporter: employees getting train second just the beginning. other employees will be trained for real id applications at a later date. >>> ftc fined facebook $5 billion for privacy violations. believed to be one of the biggest penalties. the fine comes during a wider investigation in to privacy and security at big tech companies. as part of the ftc settlement, mark zuckerbergveto certify compliance with its own privacy programs. >>> u.p.s. is trying to catch up to its competition. the big changes the company is rolling out to get your packages delivered sooner and make drop offs easier. >>> uk welcome as new prime minister. up next the transition austerer is a may leaves office and step >>> we have been watching the