andrew: you know what, la dogworks isn't for everybody. lemonis: how does a customer contact you if they have a complaint? emily: there's a website out there that people post business reviews. and we've had some negative stuff put up there, and andrew responds to it in his way. [ laughs ] amber: he's so proud of himself. lemonis: "i've been brining my dog here for six months. one night i came to pick him up, what i found was my pup wearing a muzzle tied to a wall. my own dog. i was horrified." then your response was, "after questioning the staff, i believe them and not you." andrew: mm-hmm. lemonis: you told the customer that. andrew: yeah. lemonis: why? andrew: i call it like it is. lemonis: andrew, stay the [bleep] off the internet because you're hurting your business. andrew: i don't think i'm hurting my business at all, personally. lemonis: i thought in the spirit of seeing how andrew was doing, we'd pull up some more recent yelp reviews. "the owner andrew rosenthal, should be more mindful of how he treats people in public." this is th