fourth in line was donald ensminger. >> mr. inger, the director general of firestone. >> oh, he works for the embassyr now? >> well, america works for him. >> narrator: america works for firestone. taylor was blunt, accusing firestone of negligence. >> thousands of people have put their whole lives into firestone, 20, 30 years. there's a little war and then you run off and there's no food, no medicine, there's complete breakdown. that's inexcusable. i don't think firestone should do such a thing. >> narrator: after the meeting an official at the u.s. embassy in monrovia wrote back to state. the cable notes that ensminger was scolded by taylor in front of the entire press corps. after that meeting, taylor refused to deal with ensminger. >> after ensminger's first mistake, when he came to gbarnga, he was very demanding. they just wanted what's for firestone to be for firestone. and after the talks broke off, we insisted that they have to send someone we can work with. >> naturally, taylor wants everything his way, and don didn't.