moving to donna salazar, she handles mediation and out-reach. we are proud of our program. it is a nationally recognized program. in spite of ms. salazar's unplanned two-month absence, the o.c.c. still mediated 63 cases by pro bono mediators. these 63 represent one investigator's case load. mediating a case involves time savings, cost savings, and greater satisfaction for complainants and officers. over 90% of officers participate in the mediation program. just in looking at the time savings, the number is 98 days as compared to 166 days. donna also managed the o.c.c. out-reach program. because investigators were not able to attend as many out-reach programs as they had in recent years, ms. salazar attended many on her own. in addition, o.c.c.'s staff aparticipated in community presentations, language access, training for the department on the o.c.c., and nacole presentations. an investigator for the o.c.c. gave or moderated three presentations on investigations. ms. marion developed a policy on -- panel on policy matters, and the panel con sifted of a representative from c