and occ attorney mediater donna salazar spoke to the group about establishing and maintaining successful medation programs, and occ attorney, sam, also, policy analyst, talked to the group about providing the policy recommendations that builds a bridge between the community and law enforcement. and then, marian was not busy because on sunday, and i know that commissioner marshal will go more into detail about it later. but she was a commentator, on the program, street soldiers on know your rights. and she did that, with commissioner marshal and also, with patty lee, from the public defender's office. and i was not in town, and i was celebrating my 35th wedding anniversary but i did get the opportunity to listen to the very, lively, radio program, later. >> and now, i also asked that we met with representatives of the urban institute who are out from washington, d.c.. >> updates on cases and we will get a detailed report at the end of august in one of your september meetings but just for a brief update, today, the occ has opened 481 cases compared to 474 same time last year. as of today,

percent of eligibles officers participed in the medation program and the medation coordinator is donna salazar, and she was last year's recipient of the president's award from the association of dispute resolution of northern california. i will briefly provide you with some statistics about the complaints, the office of the citizen complaints received in 2013, and how we resolved them and some dem graphics. and in 2013, the occ received, 727 complaints, that is a 2 percent decrease in complaints that we received in 2012, when we received 740 complaints. we sustained allegations in 6 percent of the cases that we closed we found proper conduct on the part of the officer in 25 percent of the allegations that we investigated. and we found that 2 percent of the allegations were unfounded or not true. the largest percentage of allegations we received were for neglect of duty followed by conduct reflecting the credit and then, unnecessary force, which comprised ten percent of the allegations and we did sustain, five allegations of necessary, of unnecessary force. how do we receive complaints? well, l