here is doug parker talking about the impact of this conversation with this flight attendants and why america needs to do more >> what i think we all are now seeing is those initiatives while helpful are insufficient we need to do more it hasn't felt harder. i learned it's not enough. we need to move faster and breaking down implicit bias is breaking down part of it >> as i mentioned the naacp flagged american just a couple of years ago 2017 basically warned african-americans about flying on the airline and after that, under parker's leadership they had a number of diversity issues they hired a chief diversity officer implemented bias training they also had special customer relations teams that are focused on trying to alleviate these issues when they come up having said that, doug parker was very candid in saying it's not enough more needs to be done. it's one of those conversations that focuses on fact that companies are realizing it's not enough to say we're inclusive. they have to go further than that he says it begins with a conversation his was last weekend on flight with southw

that's good news and we're going to be here to deliver travel forward >> doug parker, thank you very much for joining us. i think this is a conversation and your conversation from last week with jack ray is one that people can learn from. back to you. >> thank you, phil lebeau, as well. >>> later this hour don't miss apple's co-founder steve wozniak on everything from tech role as we navigate public unrest to the covid-19 response. we'll be right back. stay with us ever since we've gone mobile on the now platform, something's gotten into the office. i hear you. feels like there's no barriers between departments now. servicenow. the smarter way to workflow. i opened a sofi money account and it was the first time that i realized i could be earning interest back on my money. i just discovered sofi, and i'm an investor with a diversified portfolio. who am i?! i refinanced my student loans with sofi because of their low interest rates. thanks sofi for helping us get our money right. ♪ >>> welcome back, everyone i'm sue herrera. here is your cnbc news update at this hour. michael white, an

and began the conversation it left an impression on doug parker and he said today, we need to do better. meaning, american and all corporations need to do better here's parker talking about what america needs to do. >> i have a voice. and those of us that are privileged with leadership have, i believe, a responsibility to use that privilege, that gift to break down barriers for those that are less privileged and that's what jacques ray taught me and that's what we'll continue to try to do. >> candid comments from doug parker you should watch the whole interview. it is posted on cnbc.com the thing that stands out to me, kelly, american has instituted a lot of initiatives in the last couple of years to deal with diversity, inclusiveness, and to become a better company, and he says, i thought we were doing a lot, we clearly need to do even more >> interesting phil, stay right there we'll talk more about the airlines right now with the editor of skift airline weekly medu, it's great to have you here, as well. the thing i keep thinking about is american's future they are going to have a trem

it's coming back we, therefore, have begun to add more flights >> that was american airlines ceo doug parker at a comeback ahead and the group flying high today on a positive outlook and our next guest is where the passengers are on the friendly skies sheila kayalu. >> thank you, melissa, for having me. this was a survey of 1500 consumers as well as china and what did you find? i'm curious about their appetite for flying and given the airlines seem to be adding capacity so quickly? >> we found that 55% of consumers don't want to fly for the next six months. 21% don't see themselves flying for the next 12 months what is more interesting is chinese consumers are ready to fly. over 60% said they want to fly in the next three months and that makes sense because chinese traffic has reopened and their way out of this versus us. we've conducted another survey where we are tracking real time air traffic and scheduled flights and what we're seeing in china right now is chinese domestic traffic is down 1% year over year. very close to normal whereas international traffic in china is down 94% still. so

doug parker. >> that conversation was profound for me. a person that shied from these conversations, but if you don't start them, if you don't have the courage to start them, they stay in the background. and when you do start them, it makes a huge difference. >> reporter: hill posted to facebook. it went viral. >> notions i may have had about somebody of his stature, they bh you willealize that peop are a lot more alike than they are different. >> reporter: parker left a handwritten thank you note, hoping they could stay in touch. kris van cleave, cbs news, washington. >> o'donnell: what a great story. thank you, kris. we'll be right back. thanks for sharing your savage moves, and especially your awkward ones. thanks for sharing your cute kids. and your adorable pets. now it's our turn to share... with the geico giveback. a 15% credit on car and motorcycle policies for both current and new customers. and because we're committed for the long haul, the credit lasts your full policy term. so thanks again. one good share deserves another. the

doug parker. i di t i a personion wast is ece that shied from these conversations.f you don't start them, and if you don't have the courage to start them, they stay in the background. and when you do start them, it makes a huge difference. >> we don't have safe spaces to have these conversations. don't pick words carefully. let me hear what you are thinking and we will work ro because if are you holding back, then nothing gets accomplished. we don't grow by being comfortable. so let's both get uncomfortable. >> reporter: hill posted to facebook. it went viral. >> notions i may have had about somebody of his stature, they were all dismissed because of my five- or ten-minute relationship with this man. you will realize that people are a lot more alike than they are different. >> reporter: parker left a handwritten thank you note, hoping they could stay in touch. >> we have to open our hearts. we have to open our ears. that is why we have two ears and one mouth, because we have to listen twice as much as we talk. >> reporter: an open-hearted conversation now being hear

some of those prayers were answered after an incredible passenger named doug parker where she learnederican airlines. thank you for coming onto talk about this. tell us what happened on this flight. >> well, we board like any other flights and at the end where i noticed his book by robin angelo. i made it a mental note that when i finish with my service that i am going to talk to him. he was sitting near the window and i asked him about the book, so how is the book. oh, it is great. it tells us that it is our fault, we have to have those conversations and he goes, he keeps on talking and i respond and i just -- all the tears came out because i had to bury that to be a good flight attendant. i know all the stuff that's going on in the world and i had to bury that to put on a good face to be a flying attendant that day. all that came out. i appreciate him for that and we talked and it was a great conversation and then at the end he's like oh, what's your name, oh, jacquerae and he was like oh, i am the ceo of american airlines. >> and i reached over and gave him a hug. i pray for you th

doug parker. >> that conversation was profound for me. it is exactly what we need. i didn't think i was a person that shied from these conversations. but if you don't start them, and if you don't have the courage to start them, they stay in the background. and when you do start them, it makes a huge difference. >> we don't have safe spaces to have these conversations. don't pick words carefully. let me hear what you are thinking and we will work through it. because if are you holding back, then nothing gets accomplished. we don't grow by being comfortable. so let's both get uncomfortable. >> reporter: hill posted to facebook. it went viral. >> notions i may have had about somebody of his stature, they were all dismissed because of my five- or ten-minute relationship with this man. you will realize that people are a lot more alike than they are different. >> reporter: parker left a handwritten thank you note, hoping they could stay in touch. >> we have to open our hearts. we have to open our ears. that is why we have two ears and one mouth, because we have to listen

here's doug parker talking about the additional flights >> we're starting to add flight bac back not all. domestic is going to be 55% of what it was, down only 45% so travelers are coming back t that's good news >> and that's lit a fire under all the airline stocks today but one thing to keep if mind, passenger levels the people who the tsa are screening, they're still down about 80% so it remains to be seen whether or not we see the cust omers to fill these flight. sxwl up 40%. we also talked about with the civil unrest in america, of course you have the story about the moment that he shared with the flight attendant last week that quickly spread viral on social media what did he say about it >> well he retold the story and essentially, this was a story of him going on a southwest flight because the american flight was booked on the way to panama city and there you see him with the floigt attendanlt and she approached him and they discussed black and white relations in america because of the book he was reading. white fragility and the conversation had an impression on him when he t

by the way, doug parker did an amazing thing. i had a conversation with a southwest flight attendant, i don't know if you saw this story. it will make you cry. >> that's what we're going to be talking to him about >> am' very much looking forward to hearing from him directly i actually sent doug a note because it really -- it moved me. >>> meantime, our next guest is an airline analyst who recently took a round trip flight from jfk to cancun in order to see what changes have been made to airports, on planes, how guests are reacting steven trent is an airline analyst at citi. good morning, steven tell us about the experience what was the biggest surprise, biggest take away? >> yes, good morning thank you for having me. so i would say one of the biggest surprises is the level of comfort was not that horrible i was expecting to be in pain and have marks on my face for wearing a facemask for six hours, to have people maybe act kind of paranoid if you get too close to them. there wasn't any of that and the feel in the airport was also

american it's important the airlines survive and they're doing it >> and we're going to talk to doug parker in a little bit about not just the business, but the interaction he had with a flight attendant on a competing carrier in recent weeks. jim, really quick, ndx all time high, second day in a row and the ten-year at 80 basis points. we've seen stories about the threat of stagflation. >> i think markets overshot the downside now when things are up a fraction of what they used to be, people will pay up some industries completely have gone by the wayside and people want to buy the stocks betting things will be better in fact -- it's amazing the v is in the stock market, not the economy. >> tonight pelosi? >> yeah. i want to talk about this chinese ipo. another one coming and the need for maybe a state stimulus it's been great. the stimulus has been fantastic. it might run out soon. shop if shopify, i urge people to watch that etsy is on fire. and smucker, are we at the end of the stay at home trade? i don't know but it looks like after campbell's and this one, maybe we need to get more agg

remember that the airline ceos including doug parker from american airlines, they will be at the whiteeting with vice president pence, one of the topics that's going to be coming up, the question of whether or not the tsa or the airlines or should somebody do passenger temperature checks and if you're going to do that, do you also do contact tracing this has been a discussion in the airline industry that has been pushed around for some time, guys whether or not the tsa should do it should the airports do it? should the airlines do it? i'll be curious to see if anything comes out of this meeting. >> wow the logistics of an effort like that would be something else we'll look for that information later this morning phil, starting us off this hour. let's bring in our market panel, david kelley among with mark mahaney. happy friday good to see you both >> good morning. >> david, the american story illustrates the market's overall struggle with weighing safety and reopening. weighing safety and profits. what does it say >> absolutely. i used to be very familiar with the airline industry i th

about someone who is the head of walmart coming on and speaking to eloquently or arnie sorensen, doug parker, really incredible heart-felt thoughts, they're not about, okay, here's how i feel, i feel badly. let's get to the numbers they're not getting to the numbers. they're trying to figure out how to solve the problem, david. >> right understood it's a good point. let's hope it's more than press releases or money that is allocated towards this but actual action and ek kugs on that vision. you know, maybe we can follow up on these things in a number of months or years and see how it all workedout and see whether the companies did follow through. >> yeah. we're seeing dollar signs, that's for sure. quick break here we'll take a moment to look at futures. we'll talk to the vice president in a minute. s&p looks to open up about 60 handles as the average s&p stock is almost 34% above its three-month low. a grandfather of 14. a newlywed... a guy who just got into college... that's why behind these masks, johnson & johnson scientists are working to accelerate development of a covid-19 vaccine, dr