on the outside is douglas lamond's name. but on the inside, the prescriptions are for a mr lampard. s took more than 30 of mr lampard's tablets, including medication to reduce blood sugar levels, which he didn't need. to witness him going into heart failure and then to subsequent cardiac arrest — it's the most devastating and horrible thing to see. this is the pharmacy in felixstowe where the mistake was made. an error so serious, suffolk police considered a charge of corporate manslaughter. staff hadn't followed com pa ny safety procedures. i felt angry. i felt i wanted to throw a brick through every single boots store that i saw. i blame boots for... ..for my father's death. in 2011, one manager had been concerned about pressure in boots pharmacies. greg lawton reported to the superintendent pharmacist at boots headquarters. as a clinical governance pharmacist, he thought the company wasn't giving pharmacies enough money for staff. this is the first time he's spoken publicly. when i came into the patient safety role in 2011, i wrote a paper for the superintendent's office, which se

last march, the inquest into douglas lamond's death was held in suffolk.ption went out, they had been busy and under pressure. they said they kept telling their area manager they didn't have enough space to do theirjob. the police report said that meant they were following the compa ny‘s report said that meant they were following the company's standard operating procedures. the coroner said they were operating in a difficult situation. boots told us it found no record of staff raising concerns with the manager. the pharmacist in felixstowe was eventually given a police caution foran eventually given a police caution for an offence under the medicines act. when detectives in suffolk investigated douglas's death, they wa nted investigated douglas's death, they wanted to see boots' own internal investigation report. the company was entitled to refuse under legal privilege. while the detective in charge acknowledges that, he feels the company had a moral responsibility. do i feel that boots gave us full co—operation? no, i don't. i think that particularly big

in may 2012, douglas lamond died after he was given medication meant for someone else.istered as blind. he had trust that they would give him the right tablets. he would never have dreamt that the wrong tablets would have been sent out.

in may 2012, douglas lamond died after he was given medication meant for someone else.

in may 2012, douglas lamond died after he was given medication meant for someone else.reamt that the wrong tablets would have been sent out. suffolk police allowed us to film the tablets douglas was taking