we are talking to educational professors henry tran and douglas smith. you have talked about teachers instilling -- and feeling disrespect. can you talk about what you think the root cause is? is it the student or parents? guest: and some other research that serves on the foundation of the book, based on feedback and info from steak overs -- from state holders -- the most influence rich or -- influential factor of wife people -- why people would leave his lack of respect -- his lack of respect. increasingly teachers are expected to do more than teaching. they have to provide social work and janitorial services. for low teacher pay relative to other professions, one estimate indicates about 20% left and there is a bit -- attempt to de-professionalize teaching. at the micro level, that just wrote -- disrespect from teachers includes poor working conditions, having to pay out-of-pocket for resources, lack of student respect and verbal and physical abuse and weak administration of -- administrative support that provide all this extra work and scrutiny that t

host: douglas, any thoughts? prof. smith: i agree with the caller. a teacher this week that just shared a very similar story that a student was not turning in any work, especially during the pandemic, and the teacher gave the student a failing grade. the parent emailed the superintendent, the superintendent sent an email to an assistant superintendent and said deal with this, and then goes to the principal and says deal with this. the principal emails the teacher and says, are you sure that this grade is correct? the teacher says, well, i guess i don't have a choice, i need to reevaluate, just grade what they submitted and assign a b grade for the work that was submitted. we have this growing, we just described as disrespect, but in another way, customer dissatisfaction mindset, that the customer is always right, and that's trickling into education to the point that we are starting to develop in some spaces a culture that we bent to the student and parent's wants and complaints. we have to invest in leadership development. we have many great leaders

host: douglas, any thoughts? prof. smith: i agree with the caller.heard from a teacher this week that just shared a very similar story that a student was not turning in any work, especially during the pandemic, and the teacher gave the student a failing grade. the parent emailed the superintendent, the superintendent sent an email to an assistant superintendent and said deal with this, and then goes to the principal and says deal with this. the principal emails the teacher and says, are you sure that this grade is correct? the teacher says, well, i guess i don't have a choice, i need to reevaluate, just grade what they submitted and assign a b grade for the work that was submitted. we have this growing, we just described as disrespect, but in another way, customer dissatisfaction mindset, that the customer is always right, and that's trickling into education to the point that we are starting to develop in some spaces a culture that we bent to the student and parent's wants and complaints. we have to invest in leadership development. we have many grea