. >> good morning, supervisors, my name is douglas yapp.at san francisco general hospital as an eligible worker for 20 years. i think i'm qualified to talk on this subject. the invasion system there was obviously a failure, so whatever system they have now must be better. i would also like to caution this committee that you have to keep a very close aye on computer systems. we have to thank supervisors ammiano and david chiu in the past to call attention to the past problems the city has had with its numerous computer system. this avatar system actually had a meeting a few months ago down on -- >> my apologies. that was not reset. supervisor chu: go ahead. >> anyway, i did have a meeting down on howard street a few months ago to discuss the avatar system because in the course of my research, i ran across a couple of articles saying that the initial implementation was pretty faulty, so hopefully it's better and i guess by the questioning by the members of this committee, it looks like we are keeping an aye on it. for the record, i would also