dr. david dao and his family as well as dr. david dao's daughter, crystal dao pepper. they are expected to take the podium behind me in a couple minutes. what's interesting here is not only not what they can tell us about what legal action the family has already initiated or is considering but also from crystal dao pepper some update regarding the condition of dr. david dao. remember, he was taken to the hospital. our last update we had was he was in the hospital as of yesterday morning. is that still the case? is he out of the hospital? what comments, if any, can they share with us in terms of his thoughts about what's happened in the last week. we're going to have the attorneys holding this press conference in a couple minutes. interesting to see what kind of update they give us in terms of legally what happens next for dr. david dao and his family. >> phil, there's been a lot of debate over the past 24 hours after munoz went on abc news and gave that interview about whether his comments opened the airline to more legal liability or not. how is that being received? >

the gulf news reports united airlines is likely to be sued, according to the lawyer of dr david dao, dragged off an overbooked flight. one of dr dao's children has spoken too, saying the family is "horrified, shocked and sickened". "happy easter from us all on planet ea rth". that's the headline. an age old question: does alien life really exist? the daily mail has nasa hailing a new frontier, revealing water samples from one of saturn's moons suggests it has all the conditions needed for life. except newspapers! joining us is lawrence gosling, editor—in—chief of investment week. good morning. let's start with syria and that interview, widely covered by president assad. the first time he has spoken since the chemical attack and he says there was no chemical attack. it is quite an extraordinary interview in what's been a horrible sort of context. he also cause —— goes onto say that some of the children we saw in some the pictures may have been at thing and may not have been dead, even though a large number of independent sources, be turkey or some of the agencies working out there, tha

dr. david dao suffered a concussion h id dr. suffered a concussion, a broken nose, and two front teeth lost when police s olently removed him from a united airlines plane last weekend. orre's kris van cleave. >> we're horrified and shocked and sickened. , oh, my god! >> reporter: dr. david dao's daughter, crystal, broke the family's silence. ha what happened to my dad should have never happened to any human being, regardless of the circumstance. demeporter: their lawyer, thomas demetrio, accused united of a history of bullying passengers and said he will probably file a lawsuit. at a certain point was there a skment where he could have complied with the uniformed officers asking him to get off the plane? >> could he have? sure he could have. >> reporter: should he have? >> yes, he could have, but he needed to get home. he's a physician. he had patients to see the next day. he didn't want to get up and comply. >> reporter: chicago city rs tcil members complained about the use of city security officers to evict dr. dao. >> chicago

dr. david dao. "estos han sido momentos muy dificiles para toda nuestra familia" la hija del dr. e su padre es un hombre maravilloso que crio a sus 5 hijos y que tanto ella como su familia quedaron muy afectados con lo sucedido. sot crystal dao pepper, hija del dr. david dao. "lo que le sucedio a mi padre no deberia pasarle a ningun ser humano bajo ninguna circumstancia, estamos horrorizados..... en shock, y enfermos con lo que vimos que le paso. esperamos que algo asi no pase de nuevo en el futuro" sot thomas a. demetrio/ abogado de la familia dao "si usted va a sacar a un pasajero, esto bajo ninguna circumstancia puede suceder a base de violencia o fuerza injustificada. esa es la ley!!" en esta misma conferencia de prensa el abogado de la familia explico que se encuentran en proceso de recopilar pruebas para demandar a la compaÑa y a la ciudad de chicago sot thomas a. demetrio/ abogado de la familia dao "el lunes a las 10 tenemos una audiencia, no se trata solamente de tirar el video y decir ok quien gana?!! es un proceso!!" en cuanto al estado de salud de la victima su abogado

dr. david dao. dr. dao's daughter is there. a scathing attack on united and its ceo, oscar munoz, who selected to do one interview as a result of this. tom costello has been following this with me since the moment it first happened. tom, the news coming out of this, which this lawyer who likes to talk, took a long time to get to. and that is that dr. david dao, suffering a concussion, a broken nose and losing two front teeth in the effort to get him off that plane. >> and sinus injuries and needs undergo reconstructive surgery and does not remember going back into the plane. i've got to tell you, as if this wasn't outrageous enough, based on all the video we've seen, if this is all accurate and true, this is just absolutely horrific behavior. as a resulting in the signature, serious injuries to an elderly man, who only accurate and true, this is serious injuries to an elderly man who said i can't get off this plane, i have to go to work tomorrow. i think what we're seeing is a turning point not only in this case, but clearly th

dr. david dao's attorneys announced their intention to file a lawsuit and tonight, we're hearing from hisaughter. nbc's tom costello has details. >> reporter: dr. david dao dragged from that united flight on sunday is now out of the hospital. >> my dad is healing right now. >> reporter: but his daughter says his injuries are severe. >> we were horrified and shocked and sickened to learn what had happened to him and see what had happened to him. >> reporter: his attorneys say dr. dao suffered a concussion, broken nose, sinus injuries that require reconstructive surgery and lost two teeth in the incident. >> i have to go home. i have to go home. >> reporter: and he says he has no memory of running back on the plane bloodied and distraught after being dragged off. dao's attorneys will sue united and the city. >> he's a 69-year-old man. is that really the way we want to treat the aged? >> reporter: today united released a new statement, reiterating its apology, saying, this provided a harsh learning experience from which we will take immediate concrete action, how they handle oversold flights

can -- attorneys say 69-year-old dr david dao is in the hospital with injuries from the incident. >>reporter: the stock price plunged in us commerce is called calling for a full explanation. outrage fueled by united ceos oscar munoz who described them as belligerent but change course same i continue to be disturbed by what happened on the flight and i deeply apologize to the customer forcibly removed and all the customer support. no one should ever be mistreated this way. >> i think it's policy should be directed to take them off the plate.>> dr david dao , >> that has now been brought into the spotlight. many passengers say he was not aggressive in this back and has nothing to do with what happened.>> i was shocked. >>reporter: says the mark of the company is the attitude towards those customers who are unhappy. >> customer oriented organization collects lots of information from customers. >>reporter: because the company can learn much from its most dissatisfied customers. >> it tells them in many cases what aspects of the service is not performing up to par. the government recor

dr. david dao.oday and the attorneys are representing him. we'll be hearing from the daughter of dr. david dao. we'll get some update as to whether or not he's still in the hospital, his thoughts on what's happened over the last week. remember, this is all about them preparing a possible legal case against united airlines and to that end, they filed a motion yesterday in court to preserve all legal documents, passenger manife manifests, video, cockpit voice recordings, anything to do with what happened when he was forcibly removed. they have filed that against united and the city of chicago. remember the three officers who removed him from the plane, those were aviation police officers employed by the city of chicago. and as you take a look at shares of united this press conference will begin in about an hour. we'll let you know what the attorneys have to say and i'm interested to hear what dr. dao's daughter has to say about, "a," his condition right now. and what his thoughts are after what's been

dr. david dao's attorneys told us their intention to file a lawsuit. >> reporter: good morning. dr. s say they plan to take legal action against both united airlines as well as the city as we get a very compelling description of dr. dao's injuries. >> oh my god. >> reporter: dr. david dao dragged from that united flight on sunday is now out of the hospital. >> my dad is healing right now. >> reporter: but his daughter says his injuries are severe. >> we were horrified. and shocked. and sickened to learn what had happened to him and to see what had happened to him. >> reporter: his attorneys today said dr. dao suffered a concussion, broken nose, sinus injuries that require reconstructive surgery and lost two teeth in the incident. >> i have to go home. >> reporter: and he says he has no memory of running back on board the plane bloodied and distraught after being dragged off. dao's attorneys say they will sue both united and the city. >> he's a 69-year-old man. is that really the way we want to treat the aged? >> reporter: united released a new statement reiterating its apology saying

dr. david dao represents all mistreated airline passengers going forward. is not at a press conference. his attorneys say he somewhere safe and will need surgery. his daughter spoke on his behalf. the family is sick and shocked. the attorneys say this can not happen again. take a listen. >> we want fairness how people treat us. we want respect and we want dignity. that's it. not a big deal! this seems so simple. reporter: dr. dao's attorneys also say they do not think he was targeted because of his race. just this afternoon united airlines released a statement saying they have a concrete internal investigation that it expects to wrap up by april 30th. melissa. melissa: this is not going away anytime soon, matt. thank you. david: you wonder how much he is going to get? melissa: his nose was broken. he needs reconstructive surgery. it was more frightening than when he left vietnam in a boat from saigon. david: bill gavin he could claim he could not get an airplane again. traumatized for life. we'll see. >>> following the palm sunday bombings, some churches are

dr. david dao who was violently dragged off a plane in chicago. the amount is confidential. lawyer wrote, "dr. dao has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers." don dahler reports changes are coming. >> oh, my god! >> reporter: the video of dr. david dao bees forcibly removed from united flight 3411, outraged millions and sent the nation's fourth largest airline into a popularity plummet. united c.e.o. oscar munoz acknowledged the public relation crisis today, and promised changes. >> it happened because policies were placed ahead of our shared values and procedures got in the way of what we know is right. >> reporter: the airline announced 10 new customer service policies, including compensating passengers up to $10,000 for taking a later flight. using law enforcement officers only for safety or security issues. and additional employee training. that issue came again under the microscope with two other recent incidents. >> you stay out of this! >> reporter: video of a heated exc

dr. david dao who was forcibly removed from united flights claims they have a history of bullying passengers and plan to sue them and the department of aviation police. they say dao had a concussion, lost two teeth and had a severely broken nose. >>> what happened to my dad should have never happened to any human being regardless of the circumstance. we were horrified, shocked and sickened to learn what had happened to him an see what had happened to him. >> flight 3411 was overbooked then over sold. united said they were not overbooked nor oversold but had to move their crew to get to louisville. >>> feeling the sting again, a man on a flight from houston to calgary says he was stung by a scorpion. i'm never ever flying again. it apparently fell from an over head bin and fell on his hair. they flushed it down a toilet. medical personnel cared for him when they landed in florida. the flight did originate in costa rica. >> snakes on a plane, scorpions on a plane, getting bedbugs on a plane. >> how do you get a scorpion? >> time for early start on money, years of cost cutting bankruptcies, the

dr. david dao ripped from the seat he paid for will serious injuries all to make room for a flight crew. ed admitting dr. dao never did anything wrong. his attorney says somehow many airlines no launch place a premium on customer service. >> we all want to be treated in the same manner, with the same respect and same dignity that they would treat their own family members. >> reporter: so what happened, some of the most profound changes to aviation came after 9/11. after the airlines struggled to survive, they cut the size of their planes to fit the passengers that would fly. with so many mergers fewer to choose before. an airline passenger advocate says we the customers share the blame. what's happened to the travel experience over the last 20 years? >> i think we can all say that customer service has really suffered. and a lot of that comes from the consumer's demand for lower prices. >> reporter: we all want to pay the cheapest possible to get from point "a" positive point "b"? >> right. i've seen people change their booking plans based on two or three dollars. >> reporter: 26,000 fligh

dr. david dao ripped from the seat he paid for hospitalized with serious injuries all to make room for a es and the city of chicago have repeatedly apologized admitting dr. dao did nothing wrong. while his case may be an extreme example, his attorney says somehow, many airlines no longer place a premium on customer service. >> we all want to be treated in the same manner, with the same respect and same dignity that they would treat their own family members. >> reporter: so what happened? some of the most profound changes to aviation came after 9/11. as the airlines struggled just to survive, they cut the size of their fleets to fill every seat on planes that do fly. soon they were charging for luggage, leg room, seating changes, even carry on bags. with so many mergers fewer to choose between. an airline passenger advocate says we the customers share the blame. what's happened to the travel experience over the last 20 years? >> i think we can all say that customer service has really suffered. and a lot of that comes from the consumer's demand for lower prices. >> reporter: we all want to

dr. david dao's violent removal from the united airlines flight five days ago that has sent the shares into major turbulence. how the oracle of omaha is feeling the impact though he flies private? that story coming up. >>> fox news' bret baier live on set because it's his set. what his sources are saying about the next military steps to the vegas hotel reeling from a massive fire and charlie breaks it. we're live. let's start the "countdown." good afternoon, everybody. live from d.c. we are open for business and following quite a bit of breaking news at this hour. authorities -- we need to get you updated on this -- combing through the debris trying to figure out what sparked this fire at the bellagio hotel in las vegas last night. it couldn't come at a worse time. portions of the vegas strip had to be shut down at the start of a busy holiday travel weekend. we're going to bring you more updates as we learn them, but so far, the fire is out. we're trying to figure out how it started. >>> in the meantime, asian markets open for business, not liking the saber-rattling at all out of north kore

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dr. david dao ripped from the seat he had paid for, hospitalized with serious injuries, all to make room d the city of chicago have repeatedly apologized admitting that dr. dao did nothing wrong. while his case may be an extreme example, his attorney says somehow, many airlines no longer place a premium on customer service. >> we all want to be treated in the same manner with the same respect and the same dignity that they would treat their own family members. >> reporter: so what happened? some of the most profound changes to aviation came after 9/11, as the airlines struggled just to survive. they cut the size of their fleets to fill every seat on planes that do fly. soon, they were charging for luggage, leg room, ticketet changes and carry on bags and fewer airlines for customers to choose between. charlie is an airline advocate and he says we share the blame. what's happened to the travel experience over the last 20 years? >> i think we can alsay that the customer -- all say that customer service has really suffered and a lot comes from the consumer's demand for lower prices. >> we al

dr. david dao, the cell phone that they had in his profile when he booked the ticket.said he did try to reach out to the doctor. now, the attorney if you watched that press conference made it very clear that the doctor nor the family, nobody associated with dr. dao heard from the airline or from ceo oscar munoz. guys, this is the beginning of what we expect to be several weeks of united trying to put its best foot forward and make amends for what happened. while the attorney and attorneys, i should say, for dr. david dao, they have the hammer right now, guys, an as you saw with that press conference, they are using it very effectively. >> as they say, phil, and you can bring us up to speed, right, he suffered a concussion. >> concussion, lost two teeth and a broken nose. and he was just released from the hospital last night. they will file a lawsuit. they plan on filing a lawsuit. they're already in discovery. there's a hearing next week. let's be clear here, scott. if you're united airlines, and i'm sure their attorney, i don't know this for a fact but you can bet the

dr. david dao in the united case and is now representing the woman in that american airlines video. easure. >> so let's talk about dr. dao and that case first in terms of where you think all of this goes. we understand that united over the next week or two will probably come out with new policies, but is there any effort going on right now to try to settle this case? >> well, settlement hasn't really been discussed. i know april 30th i think is the day mr. munoz said the new guidelines, rules, standards are going to be put in place for sure. united has already started assuring the public that the chicago police department or agents of the chicago police department will no longer be used to take off nonviolent, nonterrorist-type people, passengers, like all of us, so that's a good start. so the whole overbooking issue is going to have to be revamped, i believe. and how employees get from point a to point b. they no longer can really take a seated, ticketed passenger and either violently or candidly nonviolently take them off the airplane. >> do you hold united accountable for this or

dr. david dao, who was violently dragged off a plane in chicago. the amount is confidential. dao's lawyer wrote, "dr. dao has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers." don dahler reports changes are coming. >> oh, my god. [ screaming ] >> reporter: the video of dr. david dao being forcibly removed from united flight 3411 outraged millions and sent the nation's fourth largest airline into a popularity plummet. united ceo oscar munoz acknowledged the public relations crisis today and promised changes. >> it happened because policies were placed ahead of our shared values and procedures got in the way of what we know is right. >> reporter: the airline announced ten new customer service policies, including compensating passengers up to $10,000 for taking a later flight, using law enforcement officers only for safety or security issues, and additional employee training. that issue came again under the microscope with two other recent incidents. >> you stay out of this! >> reporter: vi

dr. david dao and his wife now boarding the infamous united flight.s than two minutes later his wife runs off then back on again. the reason is unclear. then, this call to police. >> the airline overbooked the flight. and they need two passengers to get off. they're refusing. >> dao was dragged off after refusing an offer of $800 voucher to turn over seats to a united crew later seen boarding the flight. the newly released police report appears to blame dao for his injuries saying aggressive, physically abusive dao lost his balance and smashed into the armrest when he knocked the officer's arm away. the lawyer calls that nonsense. saying his client lost two teeth, had his nose broken and suffered concussion. after being dragged from the plane, a bloody dao runs back an awaiting ambulance. how is dr. dao? >> he its hurt. >> no plans for legal action? >> i am doing what i am supposed to be doing, that's getting ready. >> united promised to release results of an internal review and actions it plans to take by end of the weekend. linsey davis, abc news, n

dr. david dao's daughter crystal broke the family's silence. >> what happened to my dad should have neverpened to any human being regardless of the circumstance. >> reporter: their lawyer thomas demetrio accused united of a history of bullying passengers and said he will probably file a lawsuit. >> at a certain point was there a moment where he could have complied with the uniformed officers asking him to get off the plane? >> could he have? sure he could have. >> should he have? >> yes, he could have. but he needed to get home. he's a physician. he had patients to see the next day. he didn't want to get up and comply. >> reporter: chicago city council members complained about the use of city security officers to evict dr. dao. >> chicago employees should not be doing the dirty work for the friendly skies airline. >> reporter: adding insect to injury or at least an arachnid it appears a united airlines passenger was stung by a scorpion during a flight to calgary. he's going to be okay. but scott, they think the scorpion may have come out of the overhead bin. >> kris van cleave, thanks ver

dr. david dao dragged off a united flight in chicago. new video and audio telling more of the story. >> the airline overbooked the flight, and they need two passengers to get off, and there were -- >> calls for police to assist employees, and a surveillance employee capturing them boarding the plane, and his wife running off and back own again. >> oh, my gosh. >> after the scuffle, what appears to be a bloodied officer exiting the jetway. dao's attorney are ready for legal action. >> it escalated in his case to physical harm, unnecessarily. when he was lawfully where he was entitled to be. this woman, hiring that same attorney after an ugly encounter an an american airlines flight. >> you can't use violence with my baby. >> a flight attendance removed the double wide stroller, knocking the mother in the head and nearly hitting one of her babies, but now a passenger with a different perspective. >> she was not letting go of the stroller, and she was stressed, but she grabbed the stroller and maybe a little bit of the flight attenda attend

dr. david dao is being treated at a chicago hospital. orney says dao appreciates the outpouring of support. lets archipelago get more on this story from cnn's rene marsh. >> reporter: christine and boris, united airlines ceo sent out his third message and oscar munoz finally got his tone right. it took two days, a viral video and fierce outrage from just about everyone who saw that video before the airline made a direct apology to the passenger who was dragged off of that oversold united airlines flight on sunday. he called it truly horrific and pledged a thorough review of how the airline handles oversold flights and how it works with law enforcement. he said the review would be completed by april 30th. now, this new statement comes after munoz doubled down in an e-mail sent to employees actually defending the flight crew and calling the passenger disruptive and belligerent. and in munoz's first statement, he only apologized for having to reaccommodate passengers. this has been a disaster for the airline. the press office has not really

dr. david dao had a concussion, broken nose and two broken teeth when security forcibly removed him from an overbooked flight to kentucky. his lawyer says there's no lawsuit yet. but there likely will be. >> if you are going to eject a passenger under no circumstances can it be done with unreasonable force or violence. that's the law. dr. dao i believe to his great credit has come to understand that he is the guy, he is the guy to stand up for passengers going forward. it's us against them! >> dr. dao's daughter also appeared at the news conference. she says that her family is going through a very difficult time. >> what happened to my dad should have never happened to any human being regardless of the circumstance. we were horrified and shocked and sickened to learn what had happened to him and to see what had happened to him. >> of course, hearing is set -- a court hearing is set for monday. the lawyer is asking the city, the faa and the airline to preserve evidence in the case. dr. dao came to the u.s. more than 40 years ago during the fall of saigon. his lawyer said what happened abo

just days after 'doctor david dao' was violently dragged off a united airlines plane - the company has >>> just days after drwas violently dragged off the united airlines plane, the company has changed their policy. passengers no longer will be ordered off a plane if it's overbooked. also, a united employee who needs to get to another airport to staff a different flight will have to be booked at least one hour before takeoff. >>> the video of the bloody and dazed doctor has spread online igniting international outrage. "today in the bay" robert handa reports. >> we condemn all of them and urge everyone to boycott united airlines. >> reporter: a coalition of bay area asian american community groups came out to support boycotting united airlines and said while there's no evidence the forceable removal of dr. david dao was racially motivated, they say the airline's refusal to say how passengers are selected for removal is frustrating. >> regardless of what happened that asian american male passengers should not be dragged out of the plane like a dog. >> reporter: at a news conference in san francisco, the group

dr. david dao was removed after passengers didn't volunteer to give up their seats.united is proposing changes, aimed and saying that this will never happen again. united will offer up to $10,000 to customers who volunteer to take a different flight. unite willed no longer involuntarily remove a passenger from a flight unless safety or security is at risk. you can find more online at nbcnews.com. >>> conservative fire brand says he will not be speaking at the university of berkeley. he insisted heé%l r would make a despite university concerns that violence could break out. >> reporter: it seems like this violence at a trump rally and the university forced to sacrifice its reputation for safety, according to officials. coulter insisted she would go regardless. it's sickening she said on twitter when a radical prominent university so easily snuffed out the american's right to free speech. they have clashed in the city several times in recent months. in february. berkeley crashed mil milo yanopoulous. they said this is a university, not a battlefield t. civil rights adv

dr. david dao. he was dragged off the united flight earlier this month. it went viral. nneled agreement the settlement includes a provision that the amount of money remains confidential. but the lawyer for dr. dao has issued a statement where he says mr. munoz, the ceo of united said he would do the right thing and he has. in addition, united has taken full responsibility for what happened on the flight without attempting to blame others, including the city of chicago. for this acceptance of corporate accountability, united is to be applauded. united also released ten changes that it will make to its overbooking or its crew reallocation activities to avoid ever having to deal with a situation like this. the answer of, the anchor, lester holt, just interviewed the ceo of united airlines. he will join me in a few minutes with more on their conversation. back to the 100 days. republicans are revig their efforts to repeal and replace obamacare. it will have the backing of a key conservative group known as the house freedom caucus. >> whether it has the backing of the america

dr. david dao, the passenger dralgd off the plane this month. it's not clear how much money he's getting. >>> and the pentagon is now investigating former national security adviser and retired general michael flynn. the investigation was revealed in documents given to the house oversight committee. flynn is accused of taking hundreds of thousands of dollars from foreign entities without getting the approval of the u.s. government. >>> now we want to take a look back at how we got to this point. the investigation surrounds several payments that general flynn received in the last two years. the first in 2015. flynn reportedly earned $45,000 for an appearance he made at a gala dinner for rt. that's a mediaan flynn was sitting right next to president vladimir putin. then last fall, flynn's private intelligence firm, got $530,000 from a netherlands company owned by a turkish businessman, with connections to the turkish government. the pentagon is investigating whether flynn violated the constitution's monuments clause. it prohibits top officials from

dr. david dao/ video-grafica 056 (ty04w) "no, yo no voy, yo no voy" en este video divulgado hoy podemos escucharmera vez la voz de el seÑor dao, el hombre que fue arrastrado por agentes de seguridad dentro del avion de la aerolinea united donde iba a viajar. "no! oh my god, what are you doing?" las nuevas imagenes fueron tomadas momentos antes del altercado, mientras el doctor alegaba que tenia que llegar a casa porque debia ver a sus pacientes. por otro lado el director ejecutivo de united hablo esta maÑana en exclusiva antes las camaras del programa de television "good morning america" donde recalco que se siente avergonzado por lo sucedido sot oscar muÑoz/ dir. ejecutivo de united 0'28 the first thing i think is important to say is to apologize to dr. dao, his family, the passengers on that flight, our customers, our employees. that is not who our family at united is and you saw us at a bad moment and this can never, will never happen again a, thats my promise" 0'54 "la primero y la cosa mas importante que tengo que decir es pedir disculpas al dr. dao, su familia, los pasajeros de ese vuelo,

dr. david dao suffered a concussion, broken nose, and two broken teeth when security forcefully removed him. >> imagine that you walk on the street, somebody raises his voice, you have the right to attack him or her or drag him or her on the street? no. otherwise you will get a criminal charge. why would this be different on a plane? we want to urge federal legislatures to create changes in the federal laws. >> in the aspects of over booking and passengers rights. >> a court hearing is set for monday. dao's lawyer are asking the faa, city of chicago, and airline to preserve evidence in the case. >>> berkeley bracing for the possibility of more violent protests tomorrow. canceling its downtown farmers market. police are hoping to prevent another scene like this from last month. president trump supporters and opponents clashed leading to violence and arrests. some of the same pro trump people are sponsoring a rally at noon at civic center plaza. >>> vacaville police are looking far gunman that wounded three people over night. it happened at 2:30 this morning. police say is that the victims we

dr. david dao, the man ripped from his united airlines' seat, and dragged down the aisle still shaken and horrified. >> it has been a very difficult time for our entire family. especially my dad. >> reporter: the kentucky doctor bumped from his flight to make room for united crew members sunday. but dao refused. he and his wife, also a doctor on board, had patients to see the next day. >> what happened to my dad should have never happened to any human being. >> will there be a lawsuit? yeah, probably. >> reporter: dow's attorney -- dao's attorney say the 69-year-old man suffered a concussion and broken nose. >> if you're going to eject a passenger, under no circumstances can it be done with unreasonable force or violence. that's the law. >> reporter: wednesday, united's ceo apologizing to dao. >> it can never -- will never happen again. >> reporter: but a new statement. united again promising a extoilt make this right saying it will take immediate concrete action. dao apparently ready to take on the airline industry and even the city of chicago whose aviation officers dragged him. the cit

dr. david dao from his seat and down the isle after he refused to give up his seat to a flight crew member travelling to a different airport. dao's lawyers he suffer a concussion, broken nose and lost two teeth. the incident doesn't sit well with travelers flying united today but have little choice. >> i feel like we're stuck with taking united because we have the miles and the connections worked for us better than other airlines, so. >> i think it's because of the mergers. there is less choice and less customer service focus. i was a big fan of virgin america and they merged with alaska. i am worried with what is going to happen.. i. >> reporter: united airlines announced new policy changes, like offering up to $10,000 to passengers who volunteer to change flights. all crew members travelling to other airports must be booked and sitting in seats an hour before departure to avoid kicking paying passengers out of their seats. united airlines wants to create a check-in process asking muster -- customers about the willingness to give up this seats for compensation. another passenger said no m

dr. david dao was forcibly removed from a united flight in chicago after refusing to give up his seat for crew members. >> the deadline to file federal tax returns is tomorrow, it was pushed back because the usual april 15 deadline was on a saturday and today is a holiday in the district of columbia i >>> washington, d.c. sends the most tax dollars per capita to the government. they pay $37,000 on average. the next closest is delaware, but far behind at $16,000 per person. >>> trading on wall street was suspended for good friday. futures point to a mixed open. >>> the fate of the furious, the 8th installment of the fast and furious franchise is expected to make $532 million worldwide over the weekend. that would put it ahead of star wars the fierce awakens. the boss baby came in at number two, while beauty and beast held on to the third spot. >> that's the one i want to see. beauty and the beast. we have a five-year-old daughter. >>> there was extra joy at an easter service at a philadelphia church. we'll tell you why. >> we have torrential rains causing massive flooding in the midwest th

dr. david dao, the man beaten and dragged from that united airlines flight filed an emergency court petition to preserve all video, voice recordings, crew and passenger manifest at the ceo went on tv to formally apologized. >> he was on a paying passenger on our aircraft in a seat and no one should be treated that way. >> reporter: oscar munoz says employees hadn't been given the tools to use common sense. jasen powell who took his high schoolers off the plane after the incident. >> it was violent and disturbing. i was really particularly saddened by what happened. it was -- it was also somewhat imembarrassing. >> reporter: like most airlines, united's passenger contract explains why passengers can be bumped. in addition to being oversold or overbooked, they can be removed for failing to comply with crew instructions, failing to dress properly even women who are nine months pregnant. united passenger jeff fern says he was told to get out of a first class seat he paid for. >> it's either comply or we'll summon security and physically evict you. >> reporter: united says it's because of moving

dr. david dao was dragged off of a flight sunday to make room for united employees.ew jersey governor chris christie wants to suspend overbooking until the transportation department completes a review. "gma" will have an exclusive interview with the ceo of united. >> the governor of florida declared a state of emergency. there are 107 wildfires burning across the state. the state is at its driest in quite awhile. residents have been put on notice to be ready to evacuate one if i remember burning now is just 100 yards away from homes and it's own orange line 25 percent contained. >>> and it is record rainfall that is the trouble in texas in the town of saint marcos. a woman and her child had to be pulled out of their stranded vehicle yesterday. a storm system dropped 7-inches of rain in that less than two hours. >> ooh. >> well, your time now is 5:48. people often forget things in hotel rooms, we know that, but one item left behind is raising some eyebrows. >> we've had bats and bed bugs since jeanette has been here. wait until you hear about this new animal. >>> a ne

dr. david dao was ordered off the flight from chicago to louisville. he refused to leave, video of him being forcibly removed and dragged off the plane has gone viral. but the amount of the settlement between dao and the airline has not been made public. >>> the major stock indices saw gains on thursday, the dow was up 6 points this morning, futures seem to be pointing to a lower open. 4:52 a.m. matt o'donnell has a lot more live from the eakens oval with the nfl draft. matt. >> reporter: indeed we do, tam, from walk on at temple to one of the most coveted defensive players in the draft, a camden native sees his dream come true, that's next. it's blinds to go's sheer savings event. right now take 25% off all sheer shades, our fastest-growing collection. classic. modern. beautiful. the latest in window decor... now 25% off. sheer savings. sheer limited time. blinds to go. blinds for life. look from our camera atop the embassy suites you can see the setup for the nfl draft along the benjamin franklin parkway leading up to the stage at the art museum. mat

dr. david dao. the united passenger who suffered serious injuries while being dragged off a plane in chicago. tonight for the first time, we're hearing the radio traffic telling security officers to head to dr. dao's plane. >> the flight was overbooked, now two passengers are refusing to get off the aircraft. >> reporter: the airlines handled the two cases very differently. united at first blamed dr. dao. american suspended the flight attendant who allegedly ripped a stroller away from the mother, nearly striking the child in the process. >> you do that to me and i'll knock you flat. >> you stay out of this. >> then facing off with a passenger. >> you get off the plane. >> you try to -- >> american also upgraded the mother to first class, then issued an apology, saying what we see on this video does not reflect our values or how we care for our customers. united did apologize to dr. dao, who suffered a broken nose, broken teeth, sign us injuries and a concussion. united apologized for the shameful wa

dr. david dao forcibly removed from the plane. his attorney says he suffered a broken nose and lost teeth. asia pacific islanders will join the china town group to air their grievances about what happened. >>> well, it turn out, united airlines is dealing with another unfortunate incident from that very same day involving an unlucky passenger aboard a second flight. in this case the airline says a scorpion fell from on overhead bin and stung a man mid-flight. the plane was on its what i from houston to calgary last sunday. united tells cnbc the flight crew contacted doctors on the ground who eventually provided some guidance, excuse me the man's life was not considered if danger. >> laura, you said stung there it turns out the pilots have zinc of their own. good morning, the pilot's union, lawyer remarks putting all of this problem with dr. david dao squarely on the city of chicago and the chicago airport police. >> that i say that response you saw on strd was grossly inappropriate, their words. the union also says any social medi

dr. david dao, to the ground, dragging him down the aisle while he bleeds from his face. united faced a major backlash for the incident and its response. and now they're trying to make amends, releasing their official report on the incident and calling for a number of significant policy changes as a result, including offering up to $10,000 to customers who volunteer to leave an overbooked flight. >> i think it's great news. i mean, i would actually even think about booking flights on united airlines. >> reporter: united also announcing nine other policy initiatives in an attempt to win customers back, including an elimination of the rule that prompted the incident. and a pledge to cut back on overbooked flights. some united customers seem pleased with the changes, but others say they don't go far enough. >> i'm not sure if this is really a financially well thought out plan. >> reporter: dr. dao's attorney issuing a statement to fox news saying in part, both dr. dao and i applaud united for promptly addressing the many issues that have plagued passenger sarvetion and react

dr. david dao being forcibly removed from an aircraft. there are changes made overnight after reviewing the incident and procedures. the airline raised the limit customers will be paid for getting off a seat from $350 to $10,000. the airline will reduce but not eliminate overbooking. it will stop using police to remove passengers from an already-seeded customers will not have to give up their seats seatsoluntarily -- in voluntarily, and the airline wilson passengers to another airport to get pastors to their destination. customers were looking forward to their trip, they were not looking forward to flying united. >> i want to put my money behind , how they treat their clients. i work in a customer service industry. you want to support people who treat their customers well. >> having known before, we probably would not have booked with united. suzanne: the airline's ceo understands why passengers arcs upset and police some may be choosing other airlines. he hopes the move will go a long way towards shoring up consumer confidence. at dulles

dr. david dao suffered a broken nose, had a concussion and lost two teeth as he was drug from the overbooked flight on sunday in kentucky. >> he said being dragged down the aisle was more horrifying and harrowing than what he experienced in leaving vietnam. >> savation attorney thomas demetrio said his client will steve followup surgery for his injuries. his daughter said the whole thing was horrifying. >> what happened to my dad should never happen to any human being regardless of the circumstances. >> a hearing is being held money to present evidence should there be a lawsuit. the family said there likely will be and just when you thought it couldn't get any divorce for united. >> we were on the plane about an hour having durn and something came down on my head, so i -- dinner and something came down on my head, so i grabbed it. >> that something turned out to be a small scorpion like this one before it stung him on the thumb. bell was returning home to calgary from a vacation in mexico. he thought the scorpion was a stow-away. >>> two former secret service agents are looking for new jobs

dr. david dao to be forcibly removed to make room for crew. crew traveling on the aircraft are booked 60 minutes prior to departure if a passenger needs to be bump to make room it will happen at the gate. other airlines are updating their rules for not removing a passenger who has already boarded to give up a seat to another passenger. delta is ten thousand dollars up from 1300. >> this is wrong. >> reporter: empty hopes of avoiding the p-r and legal nightmare united is facing. the viral video of dr. dao's united experience encouraging others to come forward with their own tales of alleged mistreatment by the airline. >> they said it was not their problem. >> reporter: this utah couple en route to their wedding in costa rica, they were booted for moving to the wrong seats. united said they were removed because they insisted on sitting in upgraded seats without paying extra. they said they were willing to pay for the upgrade but forced off the flight. flying is not cheap people are in a happy place, for us we were going to get married, we are s