i am not going. >> reporter: dr. daonsisted on keeping his seat saying he needed it so he could return to his patients. the episode unleashed a pr crisis of epic proportions. >> united airlines is in hot water tonight -- >> united kicked off several passengers -- >> united better fasten its seat belt -- >> it was a system failure. >> reporter: munoz sat down with my colleague rebecca jarvis for an exclusive interview just days after the incident. >> what did you think whe dragged off of one of your planes? >> probably the word shame comes to mind. the first thing i think is important to say is to apologize to dr. dao, his family, the passengers on that flight. >> reporter: united has since conducted a review of its policies and issued a report detailing ten changes it is implementing, including an increase in compensation to up to $10,000 for passengers who are bumped from their flights. and dr. dao and the airline reached a settlement for an undisclosed sum. it's not just united, though. just last week -- >> my baby, ju

dr. dao did not he had a choice to comply, is there any responsibility on the behavior of customers? i watched the incident involving the lady with the stroller. that is very different from what happened with dr. dao. that was mismanagement of airline personnel and their response. addressingrlines is that and they suspended the individual that was involved. there are different situations. hearing?faa be at the will they be supporting the regulations they have said to govern airlines? well they support the flight crews that they charge them to enforce these regulations? host: on this hearing that is happening now in the house transportation and infrastructure committee. there is the witness list, the ceo of united airlines, along with the president of united airlines. also, the senior vice president of customer experience at american airlines. be testifying. the senior vice president of external coming occasions for alaska airlines. from southwest airlines, the -- the chief commercial officer.

i'd like to apologize to dr. dao, to every person on the flight., no individual should be treated the way mr. dao was ever. >> united airlines ceo oscar munoz testifying on capitol hill about customer service issues in the airline industry. dao said he had shattered teeth and a concussion when he was dragged off the flight. united bumped him but he refused to leave. one lawmaker called it horrific and unthinking about questioned whether the feds had to step if. united announced they received a settlement with the passenger and have now bookings and boring procedures. let's bring in mercedes, our analyst. you have a congressional hearing, a settlement between united and dr. dao. is this likely to end the whole process or the whole incident or is congress going to write new laws here? >> it's the tip of the iceberg. congress doesn't have nothing to do other than to regulate the airlines. if they see there's a good faith effort by united and the other airlines that have come forward -- they had a bruising black eye from this issue with dr. dao. then y

i would like to again apologize to dr. dao, his family, every person on that flight, 3411, and of course to all our customers and employees worldwide. further, i'm personally sorry for my immediate response and the response of our airline was inadequate to that moment. no customer or no individual should ever be treated the way mr. dao was ever. and we understand that. for the last three weeks i spent literally every single day thinking about how we got to this point. what chain of events culminates in the injury of a customer and the loss of trust in so many more and so last week on april 27th we delivered on our promise to release an analysis of sorts about what happened, where we fell short and the actions we need to take to change the customer experience at united as all of you have so wonderfully articulated. from our perspective, there were many failures but there were four that we outlined in this support. first, we called on law enforcement when safety or security did not exist. that should never happen. period. we cou

i apologize again to dr. dao, his family, to every passenger on flight 3411 and to all our customers and employees around the world, and i'm very sorry for our company's inadequate response to the initial incident. no customer should have ever been treated the way that dr. dao was. we promise to complete a full analysis of what happened on flight 3411, including where we fell short, and the actions we needed to take to change the customer experience at united. one week ago today, we released a report, which identified four key failures. first, we called on law enforcement when a safety or security situation did not exist. second, we booked crew at the very last minute, even though flight 3411 was full. third, we failed to provide our employees with the authority to offer enough compensation or alternative travel options to given incentive to a passenger to give up a seat. fourth and perhaps most importantly, our employees did not have the authority to do what was right for our customers. a series of united airlin

>> she did with dr. dao eventually. and with regards to how they were selected, it's an automatic system that simply applies some logic to the fact that the fare you paid, how much you paid for the ticket, and your status as a mileage plus member and other dimensions, those are the two basic ones we work through. >> let me see, in the last five years, has anyone ever been ejected from your airlines for other than security or health reasons, physically, any of you. >> there are instances more often than we would care for safety and security. with regard to specific process with dr. dao and his wife, we can't remember a time when that happened. so it was an incident that -- >> what about southwest? >> i don't know specifically. my guess is very few, if any. with the exception of just safety and security reasons, no. >> american? >> i'm not aware of anybody being physically removed from a plane other than for a safety or security reason. >> and alaska? >> the same. >> ok. and thank you for flying american. >> we're getting

and we understand that. >> reporter: last month, dr. dao was dragged off a united flight after refusing to give up his seat. united settled with him and is taking steps to change how it responds to future overbooking situations. >> how much do you hate the american people? >> reporter: the house transportation committee went after executives from united, american, alaska and southwest airlines about their customer policies. >> but essentially, you represent four regional monopolies. um, so you have been able to do anything you want to do. add on fees, basic services that we take for granted. >> we don't see meaningful results that improve customer service, the next time this committee meets to address the issue, i can assure you, you won't like the outcome. >> reporter: peter greenberg says any rule changes to help flyers will come from the department of transportation, not lawmakers. >> i have never seen a passenger rights bill introduced in congress that got out of committee. it dies a slow death. >> reporter: passengers in dallas say fly

united has since settled with dr. dao for an undisclosed amount. but oscar munoz is still apologizing. >> in that moment, for our customers and our company, we failed. this has to be a turning point for the 87,000 people and professionals here at united. it is my mission to make sure we make the changes we need to provide our customers with the highest level of service. if we break it, it's incumbent on us to fix it. >> reporter: united says it's reducing the amount of overbooking it does on its flights. and southwest will completely stop doing it next week. but other airlines are hesitant to give up the practice. they say it keeps flights full and airfares down. members of congress says none of that matters if passengers are left without a seat they thought they had reserved. >> that should be the takeaway from today, seize this opportunity, because if you don't, we're going to come, and you're not going to like it. >> reporter: some on capitol hill may push for more rules to protect passengers. but don't expect too much. after all, this is a repu

he said any time you see a passenger being treated the way dr. daoas treated, something clearly has broken. united ceo told the committee that he has spent every day of the last three weeks ticking about how he got to this point. >> i'm personally sorry for the fact that my immediate response on the response of our airline was inadequate to that moment. no customer, no individual, should ever be treated the way mr. dao was, ever. we understand that. >> united ceo says several changes have already been made since dr. dao was dragged off that flight. including protecting passengers, already on the plane. if they don't want to give up their seat, they don't have too. another change, united is promising to reduce the amount of overbooking. that issue, overbooking, has been one of the dominant issues in this hearing. the most contentious exchange so far happened when congressman asked about -- >> how much does it cost you to change someone's booking? your targeting people 200 or $300. it seems really inefficient if it cost that much. >> the cost is not ab

dr. david dao who was forcibly removed from this one. adam spiro is he.ter: 800 million people flew in the united states, felt like everydy flew exactly at the same time on one plan. house committee on transportation and infrastructure unloaded airline passengers collective frustration and anger on airline executives. dr. david dao was bloodied and injured when airport security forcibly removed him from his seat on united express. united airlines david munoz said house committee that the airline committed a serious breach of public trust. 40,000 people like dr. dao were bumped against their will because of overbooking. the airlines are raising compensation limits to entice a passenger to give up their seat, in some cases as much as 10,000 bucks. they will still not stop overbook being. only southwest airlines has a no overbooking policy. they let airlines check bags for free and don't lose money. >> just a couple things. we appreciate your business in corpus christie by the way. we try to make policies that make sense for the customer. we feel like if you

dr. david dao's fight was not an overbooked flight? >> no ma'am, it was overbooked by one but we had a customer removed from the flight before boarding. the situation with dr. david dao was not caused by overbooking, it was caused by putting four members on the airplane after the flight was already boarded. policies that we changed, we will never have that happen again. >> what you consider that? 24 crew members on a flight? >> in this case it was just wrong. >> i think your definition of overbooking that was wrong. so you are crossing words event does not give me the faith that you fully understand the severity of the situation. by that i mean that the airlines are treating passengers as an algorithm. they are part of a computer-based system where when you want to take someone off the flight, you go to the person as in dr. david dao's case. does not have a frequent flyer, paid the lowest bear, checked in at the last boarding time. you're basically thinking by algorithms we want to kick off of a fight. and to not think that you're sayin

i want to start with you, united, they did something wrong they settled with dr. dao.y changed their policies within the company. why is he testifying today? >> i think the congress people want to make the spectacle. united quickly rolled out a ten-point plan stating how they would make sure what happened to dr. dao doesn't happen ever again on their planes. they don't want any more of these kerfuffles happening. they don't want their planes being wrestling matches. you just talked about the flight from japan. it's wrong. but i think washington, d.c., wants to be seen as grilling the airlines and make sure that the message is heard. >> okay. . so a grilling will take place, but we're living in a deregulatory environment. president trump is all about taking regulations away. so what's the possible takeaway besides embarrassment for united some. >> look, the airlines have been deregulated for 39 years and so they've been competing in a free market economy, but airlines are easy to pick on. they're big, they're visible. our elected officials need them to get around to get

. >> i'd like to apologize to dr. dao and every person on that flight 3411 and to all of our customers and employees worldwide. further, i'm personally sorry for the fact that my immediate response and the response of our airline was inadequate to that moment. mr. dao was. >> airline customers are reacting this morning to some of the changes united and other airlines have vowed to make. news4's justin finch explains. >> reporter: many passengers are hoping that this leads to more positive changes and they are talking about the new rules. united customers telling us that the airline is taking actions that they find reassuring from offering up to $10,000 compensation for those who give up their seats on full flights to give united workers more leeway in solving issues in the field. now, those are among some ten changes that united debuted last week after this video of chicago police pulling dr. david dao from a full united flight after he refused to give up his seat went viral. dao and the airline have since settled and cus

they reached a settle with dr. dao>>> the goal here to give you the rider more space during your weekday commute. news4's transportation reporter adam tuss is live at tyson metro station to see what you'll get. >> reporter: we dropped the corner now, it's just tyson. it's a huge deal for the silver line, guys. as people wait for their train, this is a big deal because this every since the beginning of the silver line three years ago, people have been wondering when are we getting the new metro cars. take a look at the 7000 series rail cars. of course, they have been all across the metro system except here. why does it matter? well, the 78000 series railcars are not only supposed to be more reliable but often longer. they're eight cars in length. meaning you get more space on the trains, instead of the six-car trains running here on the silver line. metro says six car trains have been riding here on the silver line just because ridership has been lower. but now you get the longer eight-car 7000 series trains and those t

>> she did with dr. dao eventually. and with regards to how they were selected, it's an automatic system that simply applies some logic to the fact that the fare you paid, how much you paid for the ticket, and your status as a mileage plus member and other dimensions, those are the two basic ones we work through. >> let me see, in the last five years, has anyone ever been ejected from your airlines for other than security or health reasons, physically, any of you. >> there are instances more often than we would care for safety and security. with regard to specific process with dr. dao and his wife, we can't remember a time when that happened. so it was an incident that -- >> what about southwest? >> i don't know specifically. my guess is very few, if any. with the exception of just safety and security reasons, no. >> american? >> i'm not aware of anybody being physically removed from a plane ocean for a safety or security reason. >> and alaska? >> the same. >> okay. >> and thank you for flying american. >> we're getting

i'd like to again apologise to dr dao, to his family, to every person on that flight, 3411, and of course, i'm personally sorry for the fact that my immediate response and the response of our airline was inadequate to that moment. no customer, no individual, should ever be treated the way mr dao was, ever, and we understand that ed pizzarello is a business travel editor for the website pizzainmotion.com. he gave his reaction to the hearing. i don't think there was a lot of surprise in the beginning. you are talking about a long hearing in congress kept hammering home the same point, that airlines can improve the way they handle customers. 0therwise congress will step in and do it for them. i don't think there is anybody who really wa nts think there is anybody who really wants that to happen. you think that airlines can, therefore, police themselves. and it is notjust united airlines, it is all american airlines. it is certainly notjust united. it is all the airlines. some doa united. it is all the airlines. some do a betterjob than others. south—west has a far more remarkable track recor

dr. dao repoportedly suffered a concussion, a broken nose and lost teeth during the violent removal. despite expressing outrage over the incident, lawmakers did not say they would m move to impose more regulatation on the indust, whwhich was dederegulated d in e lalate 1970's, leadiding to mase mergers and d near monopololiesy the four major airline carriers. instead, lawmakers called on the industry to o self-regulate. this is arkansas republican congressman rick crawford. >> i i don't want to j jump inta competitive model and a apply reregulation. but that m mns the industry has to d do some self-regulation to demonsnstrate ththat you don''td interference from congress. >> i couldn't agree more. amy: and that's united ceo oscar munoz, saying he couldn't agree more that the airline industry should regulate itself. and in new york city, the historic riverside church has announced it will divest its $140 million endowment from fossil fuels. the church was founded by john rockefeller jr., the s

dr. david dao went viral and sparked global outrage. lawmakers demanded answers from the ceo. >> i'd like to again apologize to dr. dao, to his family, to every person on that flight. further, i'm personally sorry for the fact that my immediate response and the response of our airline was inadequate to that moment. no customer, no individual should ever be treated the way mr. dao was. as ceo at the end of the day, that is on me. >> munoz told the house transportation committee his airline will do better. united has already changed policies on how it deals with customers and deals with overbooking. >>> president trump is insisting the gop health care plan will include coverage for people with preexisting conditions. here's what he said on sunday. >> one of the things discussed, preexisting was optional for the states. >> in one of the fixes. they're changing it. >> not permanent. >> of course. >> it's in development, sir. it is going to be preexisting for everybody -- >> this has evolved over a period of three or four weeks. now, we real

dr. david dao being dragged from a full seat.se transportation and infrastructure committee holds its over sight they're calling top officials to testify. it comes after united rolled out its ten point plan to improve customer service. it allows up to 10 grand compensation to flyers who give up their flights. customers could also make some improvements, too. >> if you're traveling and you're asked something, just get up and help out. don't think you have to be so obstinate and aggressive and whatever that you can't help somebody out. >> and back live, that customer is saying that flying and service is a two-way street. what united has not eliminated yet is over booking. they say they will reduce over booking which is over selling the amount of seats on a flight. back in to you. >> justin finch live in dulles for thank you. >>> house republicans trying to figure out if they can repeal and replace the affordable care act. tracie potts is live. >> reporter: there are 20 republicans lined up against it. they are middle of the road re

speaker, i believe congress should hold airlines kabul and make sure events like what happened to dr. dao -- when they had him moved april 9, it created more than a disruption for him and passengers, it sparked a national outrage. he was bumped from his flight by a crew member of united in line with the then airline's policies that crews could book seats on united flights until flights departed. an airline's lack of preparation for its own staff's travel should not result in the disruption of the lives of its paying customers. now drew members of united are required to make must-book ridings -- must-ride bookings at least one hour prior to departure. and they are not able to displace customers already onboard. however however, today, this still has travelers at risk. today i'm introducing the hands off passengers, or the hop act. this modifies a regulation regarding the involuntary deplaning or the denial of boarding of flight by any passenger on an oversold flight merely to accommodate a member of the airline flight crew or staff. in other words, it prevents an airline from bumping ticke

i would like to again apologize to dr. daof course to all of our customers and employees worldwide. further, i'm personally sorry for the fact that my immediate response and the response of our airline was inadequate to that moment. >> thank you, sir. >> again, that's the united ceo oscar munoz facing tough questions this morning. many surrounding that video showing a passenger being dragged from an overbooked united flight to make way for united employees. now, he and other executives of american airlines, alaska, southwest, also being questioned about improving the relationship in general between airlines and passengers. one consumer advocate at the hearing just said there needs to be a consistent set of passenger rights. >>> the opening bell rang in another record opening for the nasdaq. the airlines stocks, united, alaska, southwest, all up this morning, perhaps consumers feeling better about the fact that they're talking about mistakes, making changes. delta by the way did not send a representative to the hearings. checki

dr. david dao, being removed as seen on the cell phone video. poll ki si changes with how they deal with overbooked flights. and now an undisclosed settlement with the doctor. >>> a new survey out, listing the worst places to live if you are trying to save some money. one in the bay area is the worst. the 60 biggest cities in america, san francisco, los angeles and oakland are the worst when it comes to getting ahead financially, several factors, median home prices and rent, staks ss -- tack -- stals tax. >>> -- sales tax. >>> one gigabyte per second, not going to be available from apple until 2020 at the latest. >>> a fight over a high school election, a tamer elected student body president, but forced to step down because of a controversial video. >>> changes at the santa clara jail for guards and inmates. >>> good morning. we see traffic is doing well this morning, moving well over to the peninsula. >> took a couple of days, but it's cooler now and cooler, we'll see what's in store for the weekend. ♪ ♪ and you're gonna start it right, ♪ ♪ the

dr. david dao from a flight in april. >> in that moment, our customers, our company, we failed. >> reporter: oscar promised his company will implement a new set of policies. >> our actions will speak definitely louder than our words. we will do better. >> reporter: american, southwest, and alaska airlines all there too. >> for our part, they are reviewing kus mother policies like overbooking, and it is our intention to further improve the experience for our guests. >> reporter: consumers and congress waiting to see if today's probing helps improve air travel experience. >> if we don't see meaningful results, improved customer service the next time we address the issue, i assure you you will not like the outcome. >> lawmakers were critical throughout the hearing. they highlighted unfair policies including the change policy on united airlines that company made about 800 million, but the change policies cost united nothing. jessica castro, abc 7 news. >> common frustration. all right, thanks so much, jessica. >>> east bay drivers, listen up. some of you are getting a faster commute if you are

some estimated buffett lost $20 million since the dr. daothe oracle of on you haw is not losing his midas touch according to "forbes." the magazine named berkshire hathaway as top publicly rated company that took profit, sales, market cap into account. buffet beating out well-known holdings of apple, wells fargo and bank of america. in fact coca-cola thinks so much of the "oracle of omaha," they put his face on the bottle of cherry coke in china. check this out. you see that little picture of warren? they're doing it to help launch the cherry coke brand there. cherry coke is warren buffett's signature drink. he is of course the largest investor in coca-cola. he has 400 million shares worth 1.3 billion. on i want to say this too. in china, they tend, the people there tend to like clear liquid. sprite you outperforms any colored soda. so coke thought what can we do, who should we put on bottle. china is so enam mored with warren buffett they put him on there. the berkshire hathaway annual shareholder meeting will be selling lots of coca-cola w

and dr. dao's lawyer should back off, i think. he's had his settlement. hope it was huge, but get over it. i'm sure -- >> i still want to know how much. >> i would love to know. i don't think they should still try and milk it and now claim some money from the new yorker. >>> stephen colbert firing back at president trump last night after the president called him a no-talent guy who is not funny. here's colbert on "the late show"'s response. >> the president of the united states has personally come after me and my show. there's only one thing to say. yea. mr. trump, there's a lot you don't understand. but i never thought one of those things would be show business. don't you know i've been trying for a year to get to you say my name. and you were very restrained. admirably restrained. now you did it. i won. >> in this case, the insult was actually a compliment colbert was trying to say. >>> real estate agency in australia trying an unusual tactic to lure in home buyers. the company offering free avacado toast for a year if you buy that $595,000 townhouse. t

by raisinge ining the limits to $10,000, we're moving beyond the situation that happened with dr. dao frankly, i think it's accelerating the trends at the company to put the consumer first. >> was there a time when you were questioning whether oscar moou munos should remain ceo? >> i think he's the most disappointed with how this was hannmanaged. we have confidence in oscar, but more importantly, we built an incredible team you know, at the board level. scott kirby. andrew levi, et cetera, so the it's not just one person running united. immediately after this happened, you did not sound as though you were 100% in munos' corner. you talk ed to the company, tol them how upset you were. you tweeted i'm disgusted how police treated a united passenger last night in chicago. i have no doubt the company shares these views. >> that's the important point. i had talked to the company. i thought they did share my views. i thought they were clumsy in how they responded to this, but oscar made it clear, how he, too, was disgusted but now, he's made the right steps to put p customer first. when we

dr. david dao was removed forcefully from the flight.orrible incident, not who we are in the country or the industry." he's been in the job just over a year. easy to forget not far removed from a heart transplant that left him sidelined for months. >> this is a strong man and's hs come back hard. united airlines, we have to remember, horrible labor relations so his first thought when he issued the statement i'm going to back my employees and i think that made a lot of sense in terms of trying to get better labor relations versus some of the airlines. obviously it was tone deaf versus what was happening in the video. i think he's made a lot of good points here. i think that a certain point the heat will die down if only because almost every airline immediately committed they're not going to kick people off the plane anymore. >> jim's 18-month rule has played out pretty well in terms of the public memory, as regards to chipotle for instance. we'll see how long this lasts, the pictures will be a reminder of this event for months. >> and we

. >> i'd like to again apologize to dr. dao, to every person on that flight, 3411, and of course, to all our customers and employees worldwide. >> that was united ceo oscar munoz this week testifying before congress and publicly apologizing for this. >> no. oh, my god -- >> it was the economy class scream heard around the world. last month, chicago police forcibly removed david dao from a united flight after he refused to give up his seat to accommodate a united employee. how is it possible that after purchasing a ticket, someone can still get pulled off a plane? when you buy a hotel room you don't get ejected from it minutes after checking in. as robert samuelson points out in his "washington post" column, airlines routinely overbook their flights, anticipating no-shows, and then paying $800 or $1,000 to a volunteer to give up his seat. fair enough, we all signed those waivers that no one reads. the problem really is that airlines seem to hold all the power. they can charge for luggage, food, tiny seats, and then throw you out

but isn't also part of this issue, we talked about this with that crazy united dragging dr. daone story, that was united, but flights being overbooked and listen, i fly delta a lot. i feel like they are pretty good at giving folks quite a bit of money to change flights or to be bumped for someone else. is that just -- is that not working? what's happening here? >> in this case it's not working. the guy paid for the seat. he had his infant son and should be able to sit the person there. he was told by the gate agent evidently he could take his child on and do that. he was going along that way. now we have a crew member who has come up with her own set of rules. so we don't really know what the rules are but we do know for sure it is not a federal regulation. and it is not anything that the u.s. government is involved with. this is totally on delta. it's delta customer service and it's a delta flight attendant making those rules. >> okay. amazing. everyone with their cell phones now. charlie, appreciate you. thank you so much. lot of people flying, as we are heading into the summe

dr. david dao was forcibly removed from a united airlines flight 3411. the united ceo said what happened on the aircraft was a breach of public trust and vowed to do better for customers. >> this has to be a turning point for the 87,000 people and professionals at united and it is my mission to make sure we make the changes needed to provide our customers with the highest levels of service you come to accept, reliability and a deeper sense of respect and trust. proposed legislation that would prevent the and life from overbooking flights and from removing passengers once they are seated on an aircraft. of two- this is one hearings, the second will be thursday. lindsey: happening today, president trump will speak with the russian president for the third time since taking office. the phone call after he is facing backlash for inviting the president of the philippines, and accused human rights violator, to the white house. he would beump said honored to meet with the north korean dictator. somebody who was starved has on people and threaten to destroy the u

. >> i would like to again apologize to dr. daohis family, to every person on that flight. >> reporter: united ceo oscar munoz is one of five airline executives summoned to capitol hill to explain his company's treatment of its passengers. weeks after dr. david dao was forcibly removed from his united flight by chicago aviation security officers dao reached a settlement with united. negative perception of the airline increased by 500% after that april 9th incident. 42% said united has a bad or very bad reputation. >> i was disturbed beyond belief by the video. >> reporter: democratic new jersey senators bob menendez and cory booker have a bill called the ticket act. one of several proposals drafted by lawmakers to review airline overselling practices and flyer rights. >> when you buy a plane ticket you do not surrender your entitlement to common decency. >> reporter: an american airlines executive is also in the hot seat after this video of a flight attendant losing it with a passenger went viral. >> there's no risk of losing their

. >> i would say the single happiest flyer, dr. dao. >> yes.whatever that may be. >> post-settlement. >> the boeing thing is interesting, radio it? if there was a design flaw, that would be an issue. it's not. it's from one of their suppliers, it's an easy fix, that's what the street seems to say. boeing had an all time high, yesterday, two days ago. valuation makes sense to me. we have been on boeing for a while, whatever weakness you see here is negligible you buy the stock. >> boeing, general dynamics and lock heed, every time the market is down, every time the market is up, they're up as well. i think it's a buying opportunity. i was at boeing forever, i recently sold, i don't think anything can get better from here, they seem to bounce back every time. >> let's gobaing to big story, snap, the stock collapsing in the after hour session. it's down by two% back near the ipo price of 17 bucks a share. ceo evan spiegle on a calm. julia has the latest. >> reporter: melissa, on the call a few minutes ago, snap ceo evan spiegle was asked the quest

dr. david dao being remov flight. delta has apologized and promised to find a resolution. lindsey: right now, parts of the midwest are left underwater, ravaged by historic floods from arkansas to missouri. hundreds of homes left damaged, highways shut down. thousands forced to evacuate. in louisiana, a frightening seen as a school bus filled with students got stuck in floodwaters before tipping over. luckily, all the students on board made it off safely. that's why they say not to drive through floodwater. doug: they are very fortunate. so, here, we are not going to have anything like that, even though it is still associated with the same storm system. we will get an inch to 1.5" of rain. the most we will see is some intersections in low-lying areas be a repeat of that. we will look around the area right now. still a little sunshine coming through the clouds. cloudy skies, but you will see stilln in many areas dimly visible through the clouds. the clouds will lower and thicken later today. the nationals have again coming up against the diamondbacks, 1:05, first pitch. no r

dr. david dao to make room for a flight crew three weeks ago. >> no customer, no individual should ever be the way mr. d apartmentao was, ever. >> reporter: munoz was joined by representatives from american, alaska and southwest airlines. they face criticism over these videos. members complained about shrinking seats, fees and overcrowded planes. >> when you take my reservation, i expect for you to honor that. >> reporter: joining a republican, woodall. the airlines have announced a number of promises including a promise not to bump seated republican committee chair bill shuster. >> seize this opportunity, because if you don't, we're going to come. and you're not going to like it. >> they're warning travelers to expect more trouble in the skies, and it's got nothing to do with the airlines. there is a spike in clear air turbulence. >> reporter: for nervous flyers, nothing about this research is reassuring. clear air turbulence strikes without warning, and because of climate change could get worse. the sudden drop came without warning. anyone not strapped down was shot toward the ceiling th

dr. david dao from the united airlines flight. united boss, oscar munoz, that a mistake of epic proportions. a committee chairman had rough word for the companies. >> if we don't see meaningful results that improve customer service the next time the committee meets to address the issue i assure you you won't like the outcome. >> the outcome could be a one size fits all solution that may serve some carriers but not all. the hearing happened as a video surfaced. look at this two men brawling on board a flight from tokyo to los angeles. now the airline says a man in red was pulled off that plane and arrested. >> and there was more anger on display in the parking lot of a furniture store in alabama. here it is. a woman standing on the hood of a car, and stomping on the windshield. >> that -- no. >> is 24-year-old barbara lauery. she told one of our affiliates that she decided to take action when she found out a man she thought was her boyfriend was cheating on her. >> so, barbara was arrested. she also says that she spent a night of t

went viral this week, and obviously, it comes in the wake of what happened with united airlines and dr. daonew level of outrage across the country in how airlines are treating consumers. let's get the very latest on this right now. i'm joined by cnn aviation correspondent rene marsh. rene, explain to me exactly what happened here and what delta is saying about it. >> so, the big picture is another day, another apology from yet another airline. this time it's delta. we know that the airline kicked a family with two young children off of that overnight flight from california to hawaii. they were already seated, as you saw in the video, and the issue was that this man's infant was in a seat that he booked under his older son's name. well, that older son ended up taking a different flight, an earlier flight. but the flight attendant warned the family that this was federal law and that the federal law states that the person in the seat must be the person whose name is on the ticket. well, again, that family got kicked off of that flight. delta later issuing an apology, saying we are sorry for th

dr. david dao, reached an undisclosed settlement with united. the washington wizards looking to the wiz trail in the series one-zero. game two is at eight o'clock tonight. the series moves to d-c for game three on thursday and we've got your playoff ticket! we've got five pairs to giveaway starting today. watch at 5:45 to find out exactly what time to call in to win! from basketball - to playoff hockey.. the washington capitals desperately needing a win.. and they get it! the overtime battle with the penguins - coming up. but first sunshine for your tuesday. the change you'll feel with it - right after the break. a little easier today. in what many called a must-win game, washington came through to beat the pittsburgh penguins on the road last night. the capitals were in position to win this one in the 3rd period, but with about a minute left, they give up the tying goal. this heads to overtime. capitals on the power play.... kevin shattenkirk gets the puck and hits a huge shot. that is the game winner. capitals win 3-2. game 4 is tomorrow-- the