test, dr. hsuhysician's assistant also sent a letter saying it is medically necessary that mr. donovan be able to work with dr. hsu in pursuit of surgical treatment. even senator wyden got involved. but the surgery was denied, twice, by va administrators. >> like someone that's not a doctor confirms or denies those things. >> reporter: the first denial, the va said that they have their own vascular surgeons and didn't need dr. hsu. the second denial says that they did not have a billing code. >> i felt hopeless and it was kind of just like, all right, i have no clue what to do. >> reporter: brandon provided us with these detailed medical logs he says he got from the va. they document every phone call and checkup he's had since 2013 and in here not only does the va doctor suggest that brandon could have had a treatable disease back in 2014, but he also documents every single phone call that brandon made to the va requesting an appointment or just trying to get information. now brandon and his family