dr. nneka jones tapia. >> dr. nneka jones tapia: i'm going to go cell to cell. who should i talk to?ahl: she started as an intern at cook county jail almost ten years ago, and worked her way up. as warden, she tries to infuse more humanity into a pretty heartless place-- the maximum security wing, where she offers some tough-love therapy. >> guard: he wouldn't let the officers handcuff him. >> dr. jones tapia: why is that? >> guard: put up a fight. they had to take him to the ground and cuff him. >> dr. jones tapia: are you going to keep getting into it with staff? >> if they keep denyin' my rights. >> dr. jones tapia: okay, see, you have the wrong attitude. >> i ain't got the wrong attitude. >> dr. jones tapia: because i'm tryin' to help you. but you're still tellin' me that you're going to have issues with the staff, and i can't have that. so it's up to you. >> stahl: we filmed you doing rounds like a doctor in a hospital, but you talked to every single inmate that you passed. >> dr. jones tapia: yes. it's because we understand the person is a person. they're not what their charge