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dr. keith unger, a functional endocrinology of ohio. thank you for being here today. >> uh-huh. >> and let's start off by talking about symptoms and what are symptoms? >> they consistent of inability to lose we times they're under medications and still have all of the symptoms. they don't feel like the cells and they're frustrated by that. >> and you talk about the symptoms there and why are many people feeling the symptoms and told the thyroid is fine and the blood tests are normal? >> what i see, they have not been properly diagnosed. there is a lack of proper testing. it's hard to treat something if you can't properly diagnose it and we look for the key points or the issues that are driving the thyroid problem. number one, by the -- a lot of times we look for hashimoto's. ninety% of women and adult hypothyroid have the auto immune disorder. the immune system attacks the thyroid gland. we do extensive customized testing to determine the underlying causes and mechanisms. and we set them up on a customized program to balance out the che