dr. waledman were wonderful and their staff were incredible. they worked daily on this file because they knew that the clock was ticking every day. and their investigations were -- >> what i'm asking is, even if they found the doctor on the fishing trip and the doctor said what he thought, that wasn't enough? >> it wasn't. at that point they still wrote a letter say, no, too bad. it was a material lack of disclosure. and then the doctor had to contact them again and discus it further. >> ms. horton, you're situation was that you were -- your policy was rescinded because you were seeking some insurance coverage or -- how did that work for you? >> i -- >> is it is the mic on? >> it's green. >> can you not hear me. >> okay. i was seeking the policy when i was going over from a group health insurance. >> so this is just a denial from the beginning -- >> i was accepted and the first time i went to see a doctor i soefed a letter from blue cross stating they wanted all my medical records. and it was a bill for just routine blood work. to test my t-4 l