dr. zeek emanuel. he's now vice provoe at the university of pennsylvania. i talked with him a short while ago and he began talking about what went wrong with the government's program from get-go. >> the first thing is that the regulations and guidance necessary to specify what the sites would look like so contractors can build them came in late. there wasn't a ceo with a lot of mana managing experience, enough it to understand the system running it, instead, the people who run medicare who know how to pay bills and know how to issue regulations, but have never built an e commerce site were entrusted to build this, which didn't make sense and to integrate the different components. i'd say, also, the toxic atmosphere in washington with one party try to defund and constant battles and not everyone work together to make it work didn't help anything and we found out this week that i want wasn't tested from end to end. so someone started the process and worked their way all the way through in a testing phase before hand, which is sort of normally done wasn't done