. >> thank you for that droefrn that's good feedback and the comments we receive on a regular basis we try to work with the directors and sort of foster our culture of continual improvement in customer service in certainly no convict for bad customer service or conduct with that said, it is challenging occupation a grateful of because of the skaulth rate is one inspector assaulted every 10 days that's a challenging occupation with that said, you, your comments are well-taken and want to continue to improve our area. >> thank you gentleman okay. so item 13. >> we're on public comment on this matter. >> okay. good. >> we're saving the best for last and (calling names) and good afternoon that report is totally ridiculous it doesn't state about the injuries and accidents that can you say when lack of maintenance of the rear door s it doesn't talk about the injuries that the passengers sustain or talk about the crime that is committed by us as operator not able to interview the passenger that gets on the coach allowing them to board though the front allows us to access if tare going to be p