. >> commissioner dufty, finally. >> thank you.. >> done in collaboration with 311 and hsh. >> yeah, that's great. and i am interested in finding out when individuals decline a shelter placement, what shelter it is that they're declining and you know, that's i think going to give us some ideas of congregate settings that maybe need other resources or just focus and so forth. so i'm interested in that. and has, has 311 have they parsed anything? you know when we started this program, ten years ago, the response from clients was really positive, like they appreciated that somebody was calling them two to three days in advance to help things move smoothly and people felt respected in that process. so i'm just interested in what has changed. and if there are feedback and individual who just moved no that higher role. i think it's something that could help inform us. >> i would like to include it in the report next month, we can have a section on the shelter wait list and the process and many of the improvements that we made. because it