and puffing and out of breath by the time she is from one bedroom to the other, i would have been dumfounded. she second me last week did i go to city hall and said yes. did you speak? yes, tfs worth it? i gave high 2 cents and it was worth a nickel. she kind of chuckleed. last week i talked about corporate busesment we can fine up to 10 thousand dollars a stop for every stop and comes to 240 million dollars if it is 10 buses in the course of a year. all these corporate structures can buy the 10 bus frz 5 to 10 million dollars. on the other side of the coin i recommended the uber cell phone telephone companies, if we fine them after 2 months if they don't have anything for wheelchair accessible 25 thousand a week it cames to 100 thousand a month, 1.2 million dollars a year. if i was sth chief of ceo of any of those companies i would fine that in a flash so i would have to-i could be waved of providing wheelchair accessible vans and drivers for the sate of san francisco. what a voice change. anyway, with that you understand what i'm talking about? we don't want to go backwards thmpt rumor has

. >> they were as dumfounded as i was. >> reporter: she explained and was told it would be taken care but the bills, service changes and penalties kept coming. >> even though they said they gave me the credit they the company sending me the bill with an outstanding balance. >> reporter: bernadette kept calling and explaining. >> i know i talked to 14 different people. >> reporter: she even drove to baltimore, but nothing got solved. >> they gave me a sheet of paper with all the numbers i'd been calling. >> reporter: but then she ran across a wusa9 call for action producer and explain again and -- explained again and this time? [ audio difficulties ] >> okay. looks like we're having some challenges with that, but bge tells us they are happy there was a successful resolution to bernadette's problem and say some situations may be more complex than others, but we will work until the customer is satisfied. if you've got a problem you want our wusa9 call for action to investigate, go to www.wusa9.com and click on call for action or call our hot line at 301-652-help. >>> want to get your gee

american people have to be document founded watching -- dumfounded watching that you hold hearings, you look at leaders they admit they are screw ups and you know, just sets up another hearing nothing ever happens. ever! >> i for one and are not going to stop where nothing happens we had a couple of hearings, i have introduced legislation you would think we would not need to act to say if somebody is viewing pornography or sexually harassing a female, that person had 17 different accounts, nothing happened to him he was allowed to retire with full benefit. enough is enough. we have a lot of great federal workers, but when agency heads are not willing to deal with it, heads need to roll in my opinion. we will hole them accountable. >> i want to turn to the gyrocopter and your colleague. saying that gyrocopter pilot who flew into capital lawn, undetected by radar. and radar operators said, he was lucky to be alive. that he should have been blown out of the air it turns out we didn't know he of in the air. -- he was in the air. >> interesting thing is that, intelligence picked him up as a