dwayne jones to me is the silent hero of the convention center. >> this is wrong, man!oing to be responsible for us? >> he was like the ambassador. this guy was in charge of all these people. >> do you think that your tape actively brought in help? >> i don't know. i do feel that the convention center was a breaking point of the lack of help that was in that city. >> in baghdad, they air dropped water, food, to people. why can't they do that to their own people in new orleans? >> this is disgusting. i mean, we might as well lay down and die. >> the amount of people that had gathered peacefully in one place to wait for help for four days without ever, ever showing any violence. >> help! help! help! >> they believed in some system that never came to help them. it was one of those sights that you'll take to your grave. you'll never forget that. >> still shakes me to watch that video. tony was telling me, he reminded me that even before he had seen the scene there, he actually left the downtown area to get supplies, came back, saw a convoy of national guard troops with supp