but complex rules and errors by the dwp meant that for decades, they were underpaid.ed 134,000 pensioners, including some married women, widows and the over 80s. they are collectively owed more than £1 billion. the national audit office found there were repeated human errors over many years at the department for work and pensions, blamed on complex pension rules and unautomated, outdated it systems. most of the people affected are going to be women, not all, but most — 90% of those that take this type of state pension uplifts are women. and unfortunately, i'm afraid, many of them will have died before they received the money that they are owed. so actually, in a significant minority of cases, this is money that will actually go to their next of kin. the department for work and pensions said it is fully committed to ensuring the historical errors made by successive governments are corrected, and it's improved training to make sure it doesn't happen again. a team of 500 civil servants is now working to trace women like irene who were short—changed. but it will take year

the dwp say they have no lans missing out. the dwp say they have no plans to — missing out.s to try and trace people i missing out. the dwp say they have| no plans to try and trace people who may have missed out, so if people think they might be missing out, what do they need to do? the key thin that what do they need to do? the key thing that people _ what do they need to do? the key thing that people need _ what do they need to do? the key thing that people need to - what do they need to do? the key thing that people need to do i what do they need to do? the key thing that people need to do is, l thing that people need to do is, they should be chased by dwp where people _ they should be chased by dwp where people are still alive, and they are on the _ people are still alive, and they are on the government system, the problem — on the government system, the problem is that where people have died more — problem is that where people have died more than four years ago, the government get rid of the records. in government get rid of the records. in that _ government get rid of

i told the dwp, i rang them up, i asked them, they fobbed me off.ent, absolutely lovely man, and he was turned away every time, and he was turned away every time, and he was turned away every time, and he nearly gave up. he said when it came to the fourth go, i nearly didn't ring them. i thought i will give it one more try, i will ring them up one more time and try and get through, and it was that fourth call, he said i got through to someone helpful at the dwp, and they looked into it, and they discovered that his mother was owed so much money. but it was still a really awful case, because by the time he came to us, the dwp had agreed to repay his mum all this money, but it was refusing to give any interest, and it wasn't until i took up his case, and sent his details to the dwp, then they got another £10,000 in interest. so it has been a real struggle for the way through. i mean, we have campaigned really hard for these ladies not onlyjust to get their money, but also to fight for all the ones that weren't contacting us, all the ones that had neve

but errors at the dwp meant that, for decades, they were underpaid. some are owed six—figure sums.ed women, widows and the over—80s. they are collectively owed more than £1 billion. the national audit office found there were repeated human errors over many years at the department for work and pensions, blamed on complex pension rules and unautomated, outdated it systems. it was a former pensions minister who first revealed the scale of the problem. for decades, the department for work and pensions simply failed. they failed to spot that over 100,000 women were being paid the wrong rate of pension. someone in the department should have been more curious. when errors were found, they should have asked whether something systematic was going on. some women will now be fully repaid, but others, like jan in fife, can only backdate claims for 12 months and that's because of when her husband retired. she believes she is still owed £17,000. you are 80 years old, you get fed up with it and that's why i think a lot of people just gave up. but i haven't given up, i've been like a dog with a bo

. >> once a lawyer and firefighter, dwp cares is now his life's work.ut them is that they were combining a sport that i love, scuba diving, and of course, they were conscious of the environment. more importantly, they had incorporated the next generation. 18-year-old ohio state freshman, greg hood gets it. he learned to dive through dwp and has committed to the organization's five-year training program that teaches ocean conservation techniques. >> a lot of people don't know what's going on. i like to say i'm an advocate for the reeves. >> in key largo's pickles reef, they lay down a 100 meet tape measure then count and measure species along it. so i've loved diving for a long time and i was really excited and anxious when my son became of age where he could start to process and getting certified. now he's 16 and he's my best dive buddy. i love hearing his observations. i'm looking for things where as he is seeing things. this partnership between the young and seasoned diver is behind the magic of diving with a purpose. >> problems that i think are insu

and garbage in our oceans annually, so we're killing the corals. >> once a lawyer and firefighter, dwpthat i love, scuba diving, and they were conscientious of the environment. more importantly, they have incorporated the next generation. >> 18-year-old ohio state freshman greg hood gets it. he learned to dive there and is committed to the five-year training program that teaches ocean conservation techniques. >> i'm an advocate because a lot of people don't know what's going on. >> in key largo's pickle's reef the eco divers lay down a 100 meter tape measurer and then count and measure species along it. >> i've loved diving for a long time, and i was really excited and anxious when my son became of age where he could start the process in getting certified. and now he's 16 and he's my best dive buddy. my love, hearing his observation. i'm looking for things, whereas he is seeing things. >> this partnership between the young and seasoned diver is behind the magic of diving with a purpose. >> problems that i think are insurmountable, they're problem solving now on how to resolve. >> it wa

. >> at first he joined dwp because the scuba diving group founded 16 years ago assembled mostly blackfish and a lot less coral so he added an ecosystem monitoring program to the group's mission. they call it diving it with a purpose. >> corals can't move so they are directly affected by the changes and the rise of sea level. we're dumping 7 million tons of plastics in our oceans so we're killing the porls. >> dwp cares is now his life's work. they are combining a sport that i love, scuba diving and they were conshen crouse of the environment. more importantly they have incorporated the next generation. >> 18-year-old ohio state freshman greg hood gets it. he learned to wife and is committed to the organization's five-year training programs. like i said, a lot of people don't know what's going on. >> in key largo's pickle reef the divers lay down a transsect and then they dive for it. >> i was anxious when my son became of age where he could start the process of becoming certified and now he's 16 and he's my best dive buddy. >> i love hearing his observation. i'm looking for things whe

they were eligible to claim 60% of their husbands contributions, but complex rules and errors by the dwp5, affecting an estimated 134,000 pensioners, including some married women, widows and the over—80s. they are collectively owed more than £1 billion. the national audit office found there were repeated human errors over many years at the department for work and pensions, blamed on complex pension rules and unautomated outdated it systems. most of the people affected were women, not all but most. 90% of those that take this type of state pension lift are women, and unfortunately i'm afraid that many of them will have died before they receive the money they are owed, so actually, in a significant minority of cases, this money will go to their next of kin. the department for work and pensions said it is fully committed to ensuring the historical errors made by successive governments are corrected, and it's improved training to make sure it doesn't happen again. a team of 500 civil servants is now working to trace women like irene who were short changed, but it will take years to complete.

he learned to dive through dwp and has committed to the organization's five-year program that teacheshis partnership is behind the magic of diving with a purpose. >> all of the youth in the program are not going to end up working in the field of marine biology or ecology. but they are learning the importance of it and what their place is. and what their responsibility is. for me, that's enough. >> you will want to see what's up next because our friend john berman shows us his moves. ♪ >> that's an innovative theater for young rising stars. >>> champions for change is presented by charles schwab. go to cnn.com/champions to learn more about these stories of transformative individuals and the lasting impact of their actions. somewhere out west a lone river flows carving its way through time and if you were to find it you would taste, pure agave nectar and lime lone river ranch water denny's now has benny's. not just one, but many. it's the classic benedict plus two twist, so we really must insist that you try one, two or all three of our benny's. see you at denny's. (door closes) ♪ ♪ (do

they were eligible to claim 60% of their husbands contributions, but complex rules and errors by the dwpan errors over many years at the department for work and pensions, blamed on complex pension rules and unautomated outdated it systems. most of the people affected were women, not all but most. 90% of those that take this type of state pension lift are women, and unfortunately i'm afraid that many of them will have died before they receive the money they are owed, so actually, in a significant minority of cases, this money will go to their next of kin. the department for work and pensions said it is fully committed to ensuring the historical errors made by successive governments are corrected, and it's improved training to make sure it doesn't happen again. a team of 500 civil servants is now working to trace women like irene, who were short changed, but it will take years to complete. sarah corker, bbc news. the headlines on bbc news... avro energy and green have become the latest energy suppliers to go out of business because of the global spike in gas prices. no trade deal is in sig

the local dwp will be able to assist them in that regard.e need that £20 uplift and i just want to tell you about wendy who got in touch with me last week who has two teenage daughters and has worked on a high school through the pandemic and has not stopped working and she says when she loses that £20, i will go immediately into my overdraft and i feel poorly treated. i feel weary and i am worn down. what do you say to wendy? t and i am worn down. what do you say to wend ? ., ._ ., and i am worn down. what do you say towend? ., , and i am worn down. what do you say towend ? ., ,., to wendy? i would say to wendy or an one in to wendy? i would say to wendy or anyone in her— to wendy? i would say to wendy or anyone in her situation _ to wendy? i would say to wendy or anyone in her situation that - to wendy? i would say to wendy or anyone in her situation that the - anyone in her situation that the government completely understands all the challenges of balancing the books. the universal credit uplift wa5 books. the universal credit uplift was a