service last year and instead of handleing application on paper by hand we scanned them all in to the e.c. m. and process them out of the e.c.m. and counted them and it allowed us -- it probably saved us at least 333 hours and that's a conservative estimate it's probably more like 400 to 500 hours which helped us close the delta between the staff hours we had last year and what we had this year and still gave us a little bit more. next slide. our in-person contacts have increased and our in-person contracts have been on the first flor because brian rodriguez who mitchell mentioned earlier came up with a idea of having these little mini scanners at each station so instead of xeroxing applications and gives them back to members for the records we scan the application in on the spot and it linked in to the system and we gave the original back to the members so it was not only efficient it was green because we probably on the first floor alone scanned five or six thousand applications and that's five or six thousand pieces of paper we didn't have to replication -- replicate. the largest off site