the police officers, the paramedics, the e.m.t.'s and nurses and doctors and neighbors helping neighbors. talked to a woman in tennessee last year during the floods in nashville, and it was this home that was completely flooded. actually it was a week later, and it was being mucked out or cleaned out by again, lutherans and another, i forget the other name of the other faith-based group. there were two groups cleaning up her front home and she's sitting out this 86-year-old woman saying all these nice people are helping me clean out literally what's left of their home and she said i wouldn't have survived if it wasn't for my neighbor that broke my front window out and pulled me out and saved her life. he was a nice young man, a 63-year-old neighbor, the nice young man that saved her life. [laughter] >> but it's neighbors helping neighbors. those are the heroes. those are the people that we need to make sure that they are part of our team as we plan to go forward, not just for response but for recovery as well. it's really important