eberley. the 2012 study. in that stud,, was there an effort to step to the mind-set of a community bank and look at it from their point of view in terms of how many regulators are coming how often in what kinds of numbers, and whether there's a way to coordinate that whole set of activities in order to diminish the -- the burden on community banks while achieving the core purposes of the regulatory visits? >> at the same time that we completed 9 data study, we embarked on an outreach initiative that started with a symposium of community banks that we held in washington followed by outreach session hosted by our chairman. we specifically asked institution, you know, what were the things that created burden for them. they talked about new regulations. they talked about communication and they talked about the examination process in ways that we could make it better. we took actions back in 2012 and 2013 on the feedback that we received from institutions, and the feedback that we continued to receive. in particul