>> good afternoon, supervisor kim and supervisor elburg. i am speaking for the department. my name is joyce crumb and i am the directly of housing and homeless division that oversues the shelters for the city. and so i am going to date myself and say theym an original member of the -- i'm going to date myself and say i am an original member of the sheltering committee starting back in 2006 and we have definitely come a long ways. i think the standards of care that have been implemented in the shelter have definitely helped to improve and i understand mr. pecerillo hasn't been in a shelter for about three years and i encourage him to go and visit and see some of the major change that have taken place. and also, i must say that this particular quarter, the second and third quarter reports came to us in a timely manner and we've had a month to digest the information presented by the shelter monitoring committee and gives us a chance to give feedback. in the past when we've aperiod before this committee we've gotten to report the morning of and that has not been very helpful. a