elizabeth castaneda and nancy macias are my guests here on the show. forgiveness day? i mean, what better way to title a program like this. welcome to the show. tell us about forgiveness day. elizabeth castaneda: so, basically the library's going through a lot of different types of access programs they're offering to the public, and so we want people to have access to all their services, all the books, and materials, the online learning services that we offer. and so, we have been starting new programs and just kind of getting them going. and so, the forgiveness program you're referring to,

elizabeth castaneda and nancy macias are my guests here on the show. forgiveness day? i mean, what better way to title a program like this. welcome to the show. tell us about forgiveness day. elizabeth castaneda: so, basically the library's going through a lot of different types of access programs they're offering to the public, and so we want people to have access to all their services, all the books, and materials, the online learning services that we offer. and so, we have been starting new programs and just kind of getting them going. and so, the forgiveness program you're referring to, it's our 2-step program that basically people can return their overdue items during the month of may to get their late fees cleared. so, they don't have to pay for anything. so, as long as they return their books during the month of may. and it's also just to make sure that people feel more welcome to come back to the library and access the programs that they have access to. damian: is that a recurring issue still? i mean, we've been talking about it since you and i were in second g