>> i am ellen helms. i came to work on a couple of things. among them is out to get money together, and maybe you will listen to this. this is not trained properly. they will cheat the tenants, with children who are worse than that. this is very unsophisticated, and they have seen the managers, and just because they speak a different language does not mean -- does not mean they cannot comprehend what you are saying. this does not give you the right to yell at them. i happen to speak five languages. for me to be there -- hearing the manager yelled, this is one issue i would like to have mended. they should have this would have to deal with elders -- the next speaker? >> i can just hold this town? >> the second microphone to your left is the easier one to use. >> this is just my karma, and my incredible circumstances. there is a meeting going on. i was trying to meet with the supervisor, and actually, is one of the supervisors on the board also named lee? this is just to address the body that is here. >> i am disabled and since the year 2000, t

ellen helms? benito casavos? margarita -- danette lambert? nancy cross? catherine from family service agency. the veterans equity center -- and robert webber. next speaker? >> i am dennis scary. i stay in a private s.r.o. hotel. action needs to be taken to educate and train these people for the best of our hotels. you get home late at night and your arms are full of packages. the desk clerk brought me in and said that i forgot my keep. i said i just needed help with the door. she said i could not forget my key or she would not let me in. other residents have been refused entry. and some are more limited ability that i am. sometimes our tourist stuck in the elevator? they could have released this from the basement. i have instructions to press the call button, and the door will be released by remote control. who is there with the door not able to open. they say, i have used myself on -- the desk clerk -- i have to coordinate this and let them in. where is the task -- to pass key and tell them. they are lucky that i was there. >> the next speaker? >> good a