ellerton road is back open in all directions your culture road, and this is video of the crash that shut down parts of the road for about an hour. or medics were on the scene but there were no reports of serious injuries. >> another big story tonight, when an emergency strikes, you pick up your phone and dial 911, but what happens when the system breaks down? a software glitch took the all of a sudden, a small team was handling hundreds of extra calls. reinforcements arrived, and, eric glasser is getting answers. >> downtown saint pete medics were on the scene in moments. >> think god is right, because i don't know what i would have done. >> it was like within one or two minutes they were here. >> after the palace county 911 center suffered an outage. a software upgrade malfunction forcing them to switch all emergency calls to the backup center at saint pete pd. >> department handled by the palace to dispatching could interpret springs, largo and pinellas pd were affected the county quickly drove seven of its own dispatchers over to the police department