end user group. i think one of the most critical groups not to lose sight of is actually the patients themselves, and when i think about successful initiatives, bringing together im/it solutions withhe clinical personnel in order to better serve patients, whether in the va or not, and that's always been around communications, that's been around multidisciplinary teaming, and that's been around having sense-making agents who are able to stand in between those 3 groups and to take the best from each in order to provide the safest and most effective care to our end users. >> so when you talk about the end users, the patient, that is the most important from everybody's perspective, from government's perspective, from the commercial sector's perspective. so looking at what's happening globally on a global basis, that we are no longer gonna be deploying a lot of the military, they're returning home, so we have the military side, and we also have domestically in terms of health care. are their differences, or are they the same issues for the patient, the end user? >> there are many similar issues, but there are some key differences. with returning servicemen and women who are coming back