. >> but former border patrol agent ephraim cruz says a lack of accountability is actually the crux of the problem. he was an agent for almost 10 years in the tucson sector. disturbed by what he described as a pattern of cruelty among his colleagues withholding food from migrants in custody, needless crowding, name-calling he started reporting abuses to his superiors. he says he was met with silence, framed, and eventually forced to resign. >> no one from the u.s. border patrol, office of inspector general, u.s. attorney's office, customs and border protection, dhs, congress has reached out to me. this a senior border patrol agent, one of their guys, reporting observed abuses of detained migrants. what do you think they're going to do when it's an outsider? >> do you feel as though allowing those less serious forms of abuses paves the way for the more lethal officer involved cases. >> when they see there is no consequence for misdeeds, they think, "if i get myself into a situation out in the field i can do whatever the hell i want.". and what you see is the delay tactic answers such as