there listed, but rob reid, cady coleman, eric johnson, paul, mike, and michael erickson. and what we did was we really changed the way we use our workforce. we reduced the panel size of 2300 to 1800 patients per physician fte. visits were actually increased from 20 to 30 minutes. the teams were led by a physician, but the value of the team members was judged to be in a way that had equity, that every member of the team had an almost equal stature, with you a nurse, a pharmacist, a nurse practitioner, ipa, a medical assisting, all contributed as part of their task. we made a major change in how physicians were paid and had their days scheduled and that they were paid to do what we called desktop work. so e-mails, phone calls, coordination of care, how does, those were scheduled into the day just as you would schedule the time for a patient one on one visit. and the expectation was that rather than catch up at the end of the day with all those phone calls, you're often caught up at the beginning of the day or during the day to do phone calls and e-mails. and we expected tha