. >> [ unintelligible ] >> reporter: erika bell could barely sit for our interview the pain was too intense> unbelievable amount of pain many >> reporter: she has second degree burns on her arms, even her lower back. it happened the night the giants won the world series. she had been celebrating with friends. the streets were packed with fans. >> we were walking headed home, big bonfire, you can miss it, exciting to see. >> reporter: when she got closer to the bonfire, someone ran through the crowd, causing her to fall into the flames. >> at that time, i heard the crowd afternoon the bonfire go whow! >> reporter: someone called 911 she would the next week in the burn unit. more than a week after, her mother wonders where were the police? >> i'm angry, hurt for her. because in could have been prevented. there was like -- that's why we have law. >> there should have been something happening, there's a fire put it out. if you can't control a crowd, athlete have people standing around to just watch -- at least have people standing around to just watch. >> reporter: she has no insurance with mou