. >> reporter: erika rogers said this started months ago. the single mom made repeated calls. the boil water notice proved to be the breaking point. i reported her living conditions . >> it was a serious situation so we had a code officer go out >> reporter: this inspection report documented a nonworking toilet and sewage backing up in the tub and water source undrinkable. it went before the board. >> when i got the notice that said it was e. coli in the water -- i have kids and it scared me. >> reporter: the landlord assured the board the repairs had been made. >> since then the complaints have been resolved. >> reporter: a maintenance person arrived and made the repairs and they treated the wells which means the water is safe for her and the children to drink. >> now i feel like my drinking water is safe. >> reporter: like so many others erika had no idea she had a legal right to these repairs or the steps to take. put all repair requests in writing and contact code enforcement and use the landlord >> it feels good not to go home or worry about toilet overflowing or raw sewa

. >> reporter: erika rogers' rental troubles started months ago. >> then the toilet backed up the tub. >> reporter: this single mom says she made repeated calls to problem. >> what was the final straw? >> that notice from the health department staying water had e. coli. >> reporter: the boil water notice proved to be the breaking point for erika who contacted me. >> it was obviously a serious situation so we had a code officer go out immediately and inspect it. it. >> reporter: this inspection report document a non working toilet, sewage backing up into contaminated water. >> reporter: four days later the case went before the code board. >> when i got the notice that it was e. coli in the water, it scared me. >> reporter: the landlord, deborah fountain, assured the board the repairs had been made. >> probably the biggest complaints. >> reporter: a maintenance person arrived and made all of the repairs after our call, but most importantly, they treated the wells, which means the water is now safe for her and her children to drink. >> now i feel like my drinking water is safe. >> report