we have a dedicated public information officer for the project, erin miller. she was not able to make it today, but we will have that. and that's part of going door to door to get the names of businesses, so we can inform them once we get into a particular block and we can coordinate during construction what is needed to minimize the impact of businesses. >> president adams: or if there's a problem with construction, 1/3 a point person to go to. >> yes, a dedicated person. >> president adams: we'll make sure you are taken care of, gwen. >> commissioner ortiz-cartagena: i want to applaud this particular project. theres been a lot of outreach. i think sfmta has learned what happened on mission street corridor and even reaching out to organizations like meta and how it impacts small businesses and being culturally sensitive is amazing. and i think the outreach sfmta is doing is great. however, i have to go on record -- and it's not particular to this project, so nothing to do with 16 -- i strongly disagree with sfmta starting projects and then asking for feedback