. >>> my name is ernesto cacho. i live in [speaker not understood] hospital and i've been working there 26 years. let me tell you how staffing affect hospital reimbursement. i do assessments and from these assessments we submit the paperwork to the federal government and also the state government. and from this -- from this assessment we have deadlines to meet the dates. and if we don't meet the dates for these deadlines, the reimbursement for this hospital will be at the default rate, which is much, much lower than if we had met the deadlines. thank you. >> thank you, mr. c york cha. next speaker, please. ~ cocha >>> good afternoon, my name is trina oats. i'm a third generation san franciscan of district 5 and i work for west side community services, [speaker not understood], the crisis center. everyone is here talking about staffing and it's the same at west side. we have clients from everywhere. not from just san francisco, but they all come into west side, needing help with their mental illness medications and j