. >> gospel singer ernie hass and his wife tried to work with pamela at the time, but she turned themown. >> when she came, she was like, oh, you need help but i don't have time. i have so many things going on. i knew right away she was out of our league. she was doing all these other things. so when she left i told my wife, she won't be calling back. >> even though pamela was saying no, she was not leaving these potential clients high and dry. she did introduce them to other people. >> i would find other interior designers. and i would try to hook them up with them, make sure they were feeling at least that they weren't left in the dark. >> the decision to focus on larger jobs ended up coming back to haunt pamela. after refusing so many small customers, her plan to think big went bust. >> within a six-month period we were dead in the water. >> some of the large jobs pamela was banking on were cut back or just cut altogether. >> that was terrifying. i have to be honest with you. i was really terrified. it takes your breath away. it really does. and you think of every horrible situatio