. >> ernie say pamela's honesty made it easy forhem to decid to wk tother he kne any disio was strily buness >> undetood it mplely whenheaid that andidn' tak i pernal o bit. d shgave -hink the thing that struck me was she came on this job and treated as if it was one of her major corporate bs. >> gy wouree. ays pela wim oveith her p noh ctomervic >> t proctse wer ging her nerayere ratr sll ones pamela was always very accessible to us. she wasn't here all theme, t sh kt h mmitnts en needo be herer w need he >> par of pame's misons toakeure tt eveustor kns th areust as vuabl ashe next. >> i want to take every client's job and make it so important, because each client really wants to feel likeumber one. itreal doe't matr to m ift's allrrge. pamaays s and heream on los autweekorth wor but e exrien taut he thvalu ofmallient >> i tught ias almost wasting my time a little bit on the smaller ones. d upon reflection i realized that was really not the case. i think they are your bread and butt. ihinkhey' you sppin ste. >>t al rnford f her the portce o bei ope a host wh he cuomer a tang rponsili

. >> ernie says pamela's honesty made it easy for them to decide to work together. he knew any decision was strictly business. >> i understood it completely when she said that. and didn't take it personal one bit. and she gave -- i think the thing that struck me was she came on this job and treated as if it was one of her major corporate jobs. >> gary would agree. he says pamela won him over with her top notch customer service. >> the projects we were giving her generally were rather small ones. pamela was always very accessible to us. she wasn't here all the time, but she kept her commitments when needed to be here, or we needed her. >> part of pamela's mission is to make sure that every customer knows they are just as valuable as the next. >> i want to take every client's job and make it so important, because each client really wants to feel like number one. it really doesn't matter to me if it's small or large. >> pamela says she and her team only lost about a week's worth of work. but the experience taught her the value of smaller clients. >> i thought i was alm