and out of it. >> esmond lies unattended 20 minutes. and then at 5:52 -- >> what happens to her is nothing. except for that a security guard comes by and sees her on the floor. and doesn't do anything. doesn't go near her. doesn't do anything that would indicate any concern about the well-being of this individual who has come to the hospital for treatment. >> the security guard looks in and then apparently walks away. ten minutes later, she is in distress kicking her legs and moving back and forth. another eight minutes go by. and then -- >> a security guard wheels himself in on a chair, rounds the corner of the wall, looks at her and wheels himself right back out. he couldn't be bothered to get up. he didn't go over to her. once again, nothing was done. nothing was done. >> at 6:lee is, a doctors ambles by. looks at her and walks away. she kicks her to see if she responds. >> you know, i'm no expert on medical practice, but common sense tells me that medical people ought to have some other tools at their disposal besides kicking somebo