here it with expertdevice on how to handle it, and our best communications expert.eing with us. coming communication errors that lead to jerky confrontaon. lack of specificity in what you say, lack of respect for rebuttals, lack of focus undesirable behaviors and lack of immediacy. as second chart, a lot of what happens is is better communication is needed. >> a lot ofisunderstandings, misperceptions. e first one at the top is lack of specificity. and the easiest way to describe this is the phrase as soon as possible. what does that mn? deis: almost nothing. >> it is one of the most common phrases and work places today. u say that to me and i think you mean, you know, nextue my schedule. but youantedy 7:00 tonight. dennis: something about posture. andhis is your translation for some peoere just a jerk. lack of appropriate tone and body language. saas rsing your voice is somebody when you're upset. dennis: can't get just the being in panic. dennis: are we being aittle precio few back the fact is people goi to let fact -- /. >> poor customer service. a final like you