i want to make sure that our people are not simply running a nameless, faceless procuracy, but that each person is treated as an individual and respectfully. >> i am curious about how that squares with this report that talked about taxpayer advocacy and liens on property. they wrote in the report that they were up 475% last year over the previous decade. something close to 1 million property tax liens last year. how does that square with a nicer, friendlier, kinder irs? >> first of all, those are your words. i want an irs that meets people based on their individual circumstance, that is fair and evenhanded with the american public. collections is one of the most difficult areas that we have. we have a job to do. in general the american people expect people to have a tax debt in that they are not paying and that we make sure that they do. not so that money comes into the government, but so that these people that are paying on time do not have to pay more. when it comes to collection, we need to make sure that we do our job and that we also do it in a way that respects taxpayer rights, tre