. >> yeah, and we see those students doing fafsa by themselves, doing the college application by themselves, and it's not something that a 17- or 18-year-old really can do all by themselves. >> and, so, erica, with low-income families especially, what are the biggest challenges that those students face? >> well, besides the traditional challenges, like core academic skills -- so, like, the basic math, science, english issues -- they also face struggles in reference to navigating the bureaucratic hurdles of college -- so understanding what the bursar office is and how it functions, understanding what registrar is, and what you should go to them for, in addition to "who should i go to for advisement?" so those questions, they don't really have anyone to answer them, especially on the college campus, because they just don't know where to go and who to go to. >> it's funny you say that. i can actually remember in high purse" -- "burse", "purse" -- "registrar", "registration" -- that's what they actually taught us in my senior year in high school, 'cause otherwise, i would've had no idea -- i we