every time someone uses the wells fargo handel or hash tag on twitter or posts on facebook, or any otheroutlet, wells fargo knows where, on the globe, it's coming from. athat number 3173 represents number of mentions so far today. they get more than 1 million per year and track public sentiment. red lines represent negative comments. green, ps tiff ones over a seven day period. >> this will say sorry you're having an issue. offer you noernl channel. whether e mail or phone canal. >> this person tweeted overtraft fees are the bane of my existence. that day, one care banker responded please consider visiting a wells fargo station or calling. when the san francisco folks go home, their center in manila picks up where they left off. >> how many people do you hi respond? what they want clients to know is that if there is a problem, they're on it. everyone realizes these social media channels are very powerful. >> they are. thank you. >> sticking with tech leaders met with president obama today. the subject, privacy. hads in atentance was google's eric schmidt. yuckerburg says he called the pr