fazakerley is a busy branch in the suburbs of liverpool. always find it to be well—run and welcoming. on the 6th of january, well—run and welcoming. on the 6th ofjanuary, 2012, accompanied by my colleague richard cross, i conducted an audit of the above—named branch. also present were steve bradshaw and kevin ryan from the security team. i am just pausing there. we have two auditors, two investigators arriving at the branch on the 6th of january 2012. why was it necessary for four people to attend that branch? the auditors people to attend that branch? tie: auditors arrived before that, and we attended because of the audit to be put on, me and mr ryan. because miss sefton previously telephoned me to say that she wanted to speak to me, and that's why we attended. it is normal for the auditors to attend to audit the branch well we looked into this customer complaint from the animals in need charity. 50 is this customer complaint from the animals in need charity.- animals in need charity. so is it normalfor— animals in need charity. so is it n