the fbi apple battle may be over, but the encryption wars have just begun.l lies in wait in the nation's capital with tensions between the government and silicon valley at an all-time high. our next guest is a former director of the cia and nsa. in a twist, he backed apple at the height of the encryption debate. michael hayden joins us now and ethan kurzweil is still here. general hayden, thank you for joining us on this issue of encryption. given that you cited with apple, -- a formeron director of the fbi, who is saying that encryption is impacting investigations, what would your response be? guest: i sympathize. he has a problem. encryption allows people who would do us harm a safe haven for communication. security,e world of there are always trade-offs. one of the great threats to americans now is not just terrorism. it is cyber threat. jim clapper, the director of national intelligence, for the last couple of years has said cyber threat is threat number one. you have to be careful before -- legitimate reasons, do something that will make it difficult to

but mark, his pitch on sort of fbi apple, both sides are kind of claiming a moral superiority that is above their actual, you know, moral stature. so there is some tough red rick back and forth, and the apple fbi case is the case that the law school professor would write. it's got all of the features that law school professor would write for the exam. and those features make it incredible compelling for the fbi's case that it is a phone that was used by people who are actually carrying out attack connected with terrorism. it is a phone that is owned by the county that said we give you permission to search. the facts militate for the fbi's point of view. when you dig into it. you do get into even if you're strongly in support of the security impaired, which i am. the whole notion of, you know, getting into back doors into and encrypted systems that could potentially chase users to other companies, to other technologies that would end up hurting the law enforcement effort. so there isn't a, you know, complete -- black hat in this. and so i think that we can -- we should just diffuse tha

but mark, his pitch on sort of fbi/apple is both sides are kind of claiming a moral superiority that is above their actual moral stature. so there is some tough rhetoric back and forth, and the apple/fbi case is the case that the law school professor would write it's got all of the features that the law school professor would write for the exam. and those features make it incredibly compelling for the fbi's case, you know, that it is a phone that was used by people who were actually carrying out attack connected with terrorism. it is a phone owned by the county that said, we give you permission to search it. so the facts kind of mill tate for the fbi's point of view. but when you dig into it, you really do get into even if you're strongly in support of the security imperatives, which i am, the whole notion of, you know, getting into back doors into encrypted systems that could potentially chase users to other companies, to other technologies that would then end up hurting the law enforcement effort. so there isn't, you know, a complete white hat? black hat in this so i think that we c

we've heard some ideas about the fbi versus apple encryption debate. we got to hear about it from the general counsel of the fbi this morning. now we're going to hear another version of that debate and how it relates to the concerns that have inspired this conference. so we're hearing from matt mitchell. matt, thanks so much for being here. >> okay. [ applause ] >> hi, everyone. thanks for sticking around, okay? all right. i'm going to get my slides up, and then we'll start. so just give me like five minutes of your precious time, okay? thank you. okay. is that looking good? just one second. one second. sorry. nope. this one. okay. all right. that looks better, right? no, something's wrong. let me try. nope, that's not it. sorry about that. let's try this again. >> control l. >> control l? i did it. cool. okay. hey, it's working. i'm not going to move around too much. i promise. i'll try not to. yeah, yeah let's do it. nobody will see that. let's rock, okay? so i'm talking about apple ios and why that matters to us, especially because this is called, yo

examples include the two recent high-profile confrontations between the fiduciary duty -- fbi and apple the one i already mentioned. the other one involved an iphone that was used by a brooklyn drug dealer. in both cases the fbi insisted over and over again that it could not access the data on the phones unless court's took the unprecedented step making apple design that would let the fbi break into customers' devices. in both cases those claims turned out to be unfounded. first in march the fbi announced that it had found an alternative way to access san bernardino phone and also found an alternative way to access the brooklyn phone. we saw the same pattern with the national security agency, nsa, concerning the metadata collection programs of all telephone call that is edward snowden brought to light. we now know thanks to recent disclosure the fbi claims that this drag-net surveillance of us innocent americans was the only effective means for keeping track of suspected terrorists, and i'm quoting from their briefs. to the contrary, though, the independent analyses of that program have

in both cases, the fbi insisted over and over again that it could not access the data on these phones unless courts took the unprecedented step of common dearing apple to design and authenticate software that would let the fbi break into its customers' devices. yet in both cases, those claims turned out to be unfounded. first in march, the fbi announced it had found an alternative way to access the san bernardino phone. and a couple weeks later, the fbi announced they also found an alternative way to access the brooklyn phone. we saw the same pattern with the national security agency, the nsa concerning the sweeping meta data collection program for all of our telephone calls which edward snowden brought to light. in one-sided secret proceedings before the fern intelligence surveillance court, we now know thanks to recent disclosures, the fbi claimed that this dragnet surveillance of us innocent americans was the only effective means for keeping track of suspected terrorists. i'm quoting from their briefs. to the contrary, the independent analyses of that program have concurred that the nsa's up discriminate surveillance has not made any contribution

the biggest flashpoint, the encryption standoff between the fbi and apple over the san bernardino phonetle is over, but the cyber wars have just begun. arlette hart,g in chief information security office and the fbi. she joins us from the bloomberg breakaway summit here in new york. is the biggest challenge the fbi faces these days on cyber security? so, i am focused on the different of the fbi, so from the defense of the fbi perspective, and also, i think from the defense of the entire country at that level, what we are really facing is a lot of varied threats to the security of our information that come from a variety of sources from activists and random people that are interested in doing damage to our infrastructure, and also going to nationstates and people that want to do damage to us. and looking at a cross-the-threat landscapes is a challenging effort and it requires whole of government and all of -- industry. one of the pieces i want to emphasize is this is a team sport, and we are all in this together, and it requires all of us to look diligently at cyber security, across the

and plus more of kramer's exclusive with tim cook, and what he had to say about apple's fight with the fbiand look at the etsy with the first public profit since their private ipo a year ago. squawk is back in a moment. ♪ bend me shape me, any way you want me as long as you love me, it's alright bend me shape me, any way you want me... shape the best sleep of your life. sleep number beds with sleepiq technology adjust any way you want it. the bed that moves you. only at a sleep number store. (singing alougetting to know you. getting to know all about you... getting to like you. getting to hope you like me... is someone getting to know your credit? not without your say so. credit lock lets you lock and unlock your transunion credit report with the swipe of a finger. getting to know you. getting to know all about you... get one-touch credit lock, plus your score and report at transunion.com. get in the know. >>> donald trump moves from likely gop nominee to pres presumptive after winning indiana. john harwood is live in washington with more. john? >> jon, with trump's victory over ted cruz's

apple, fbi. tech companies have huge power, huge influence. of course they have to convince all.the competitors, jay p. -- i tested to look around, also way to connect with their friends. i can see right now in d.c. there are like hundreds of people, including public chinese students, but also others like ourselves who use reach out as an app for their daily life. in china, which we can't do here, you can go out without your wallet if this is your digital wallet. i can save you money right now. i could do location. everybody in this room, we could put ourselves on a map. they were dispersed over d.c. like to converge on one point, using we chat. there is a huge functionality and that's been a challenge. they have their own path, but they're a bit late to the game and they spent a lot of money catching up. they bought at china's twitter and internationally they've invested in and snapchat in things like that. what's important on e-commerce is i think i can have up to 100 people in a group, maybe 200 in my private group. people are selling stuff this way. the types guy or the umbre

examples include the high profile confrontations between the fbi and apple, the one i mentioned involving the work iphone that was used by one of the san bernardino terrorists and the other involving an iphone used by a drug dealer. in both cases, the fbi insisted over and over again that it could not access the data on these phones unless courts took the unprecedented step of designing and authenticating software that would let the fbi break into the devices. yet in both cases, those claims turned out to be unfounded. first in march, they announced they fountain alternative way to access the san bernardino phone and a couple weeks later, the fbi announced they fountain alternative way to access the brooklyn phone. we saw the same pattern with the national security agency, the nsa concerning the sweeping meta data collection program for all of our telephone calls which edward snowden brought to light. the court intelligence surveillance court, we now know the fbi claimed that this dragnet surveillance of us innocent americans was the only effective means for keeping track of suspected ter

surveillance is even with the short-term security goals including the two recent high profiles with fbi and apple it involving the i found another one for a drug dealer. but in both cases the fbi insisted over and over it could not access the data of the phones to be the unprecedented step to commandeer apple to authenticate software to let them break it to the devices but yet in both cases the claims were unfounded. first the fbi announced they had an alternative way to access the san birdied our phone but that day announced they also found an alternative to access the of brooklyn how. but that's the dead -- metadata collection program. as part of this surveillance court they claimed that the dragnet surveillance is the only effective means of suspected terrorists. but to the contrary the independent analysis that the end is say it does provide communications surveillance has not made any contribution to the counterterrorism efforts. those to issue detailed reports in 2013 and 2014. also the privacy of the civil liberties oversight board. that tsa itself has backed down how essential the program

so there is some tough rhetoric back and forth and the apple fbi case is the case that the law schoolprofessor would write. it has all of the features that the law school professor would write for the exam. those features that make it incredibly compelling for the fbi case that there's a phone that was used by people who are actually used to buy someone carrying out an attack. it's owned by the county that said we give you permission to search it. the facts militate for the fbi's point of view but when you dig into it you really get into, even if you're strongly supported the security parameters which i am, the entire notion of get backdoors into encrypted systems that could potentially chase users to other companies to other technologies that would then end up hurting the law-enforcement effort. so there is not a come plea black hat in this. i think we should just defuse that rhetoric and really grapple, with nuances that can change. one of the things about this area is that we are almost guaranteed in a solution that we come up with to do our best effort and then still find the worl

so there is some tough rhetoric back and forth and the apple fbi case is the case that the law school professor would write. it has all of the features that the law school professor would write for the exam. those features that make it incredibly compelling for the fbi case that there's a phone that was used by people who are actually used to buy someone carrying out an attack. it's owned by the county that said we give you permission to search it. the facts militate for the fbi's point of view but when you dig into it you really get into, even if you're strongly supported the security parameters which i am, the entire notion of get backdoors into encrypted systems that could potentially chase users to other companies to other technologies that would then end up hurting the law-enforcement effort. so there is not a come plea black hat in this. i think we should just defuse that rhetoric and really grapple, with nuances that can change. one of the things about this area is that we are almost guaranteed in a solution that we come up with to do our best effort and then still find the wor

apple, fbi, or -- >> i think everybody gets your point on that. check out apple. closing friday at the lowest level since june of 2014, apple is close to 14% down in the past month. farhad, saying they need to try more moonshots. the slow search for precision and perfection may no longer be in apple's best interest. did this get anywhere zooing in the company? >> i don't know if it got anywhere in the company. i think what they need to do now, it is a slow process of changing culture slightly. i don't think they need to do anything radical but i think they should be faster in terms of getting new stuff out there. and they should be a little more experimental. we know they're working on moonshots in secret, building a car somewhere. they're working on some tv service that if it works could be a huge change. but they have been slow on some basic things that could change how we use our phones. it is crazy siri doesn't work better than it does already. the stuff they put out, if it is not great at the start, they take a long time to fix it. i think they should be a li

i don't know what you think about the apple fbi site but justice scalia and several other conservatives are favorable of privacy rights in the face of new technologies that many people might have expected. the two cases i would point to are a police officer with the heat detection device to try to find marijuana. >> host: that's legal now. >> guest: now we know they can raise a lot of money and justice scalia said that the search even though he never entered the house and usually it was the interest of the house that was seen as the fourth amendment protected space but not we could see from my public's -- and the other was the gps tracking case with the police have put a gps tracker on someone's car and even though you could have physically bound the current person that wouldn't been considered a -- justice scalia joined with other justices to say the previous track on the car was an invasion of privacy so you nice you said and liberals are on the other side of this case of the idea that liberals are in the side of conservatives like scalia or thomas and they were the government is not

i have been a fan for years but ended my business relationship with apple when they refused to cooperate with the fbing about apple. many of us pat riots are happy they refused the fbi. it's true the opinion is somewhat divided. any negative press helps business. bill, took your advice and bought tickets for my husband's christmas gift. what a terrific show it was. pennsylvania, you guys rocked in fa fairfax. we had a blast in the show. two big father's day shows coming up on june 18th in connecticut. reno in september and mississippi in october. make dad and grand dad happy. info on bill o'reilly.com. happy birthday to james may he was a pow during world war ii. 101 in scottsdale, arizona. way to go guys. as you may know, my book "killing reagan" is still going strong. the now the cast has been aanonymo announced for the movie is tim ma mathison. he played the president in west wing and played otter in animal house. cynthia nixon is playing nancy reag reagan. she is an accomplished stage actress. one of the executive producers on the film i couldn't be happier with the casting. the movie shooting st

apple was at odds with the fbi to unlock the phone of the san bernardino shooter. declined to help saying that it sets a dangerous president dent for the company and the customers. >> check your privilege. a campaign started by missouri state university student government sparking outrage on campus. if you are confident the police exists to protect you you have white male privilege. you can expect time off from work to celebrate religious c halladays you have christian privilege. they have been taking down the campaign creator said it was meant to raise awareness. the school does not sponsor those posters. i would hope not. i hope not. >> speaking of something elts, this next story really is pod ternity. it is a pet friendly idea and it is becoming a reality. several companies in u.k. are offering their employees paid time off to take care of their furry companions. you might like that on the job. >> it sounds amazing. depending on the pet's needs and the company people can take as little of a few hours off all of the way to a couple of months off. it can be used t

>> well, i don't want to get into that particular case of the fbi versus apple.hat was a law enforcement matter. the thing i would say about that is that we shouldn't let any one particular case dictate the entire solution. this is a problem which we can only solve by cooperating, talking, dialogue, and thinking our way through it. there isn't going to be one overall solution to it. data security, by the way, including incription and strong incription is very important to our department. all our stuff works on networks now. so all my ships and planes and tanks and soldiers, none of that works without the networks. so i have a desperate interest, security interest in good, strong security. and that we share with the technology world. so i think myself, the fbi director, rest of our leadership, we're all committed to solving this, not with a simple solution, not by dialogue. and by doing it, at the same time, you know, i think it's better if america solves this itself than you can well imagine what chinese government or a russian government solution to the same pro

and internet they tend to think of it not just in the country but on a global level you have apple and the fbi so they have a huge influence and of course they have to consult and i forgot the first question which is the competitors. i just did a look around but it's also a way to connect the red sox looks like others like ourselves who use this as an application for their daily lives. this is your digital wallet and i can send you money right now. everybody in this room we could actually put ourselves on a map say that we were dispersed over dc and we could convert on this one point was that there is a huge functionality and that's actually been the challenge they have their own bath was a bit late to the game and they spend money catching up with the china clipper and invested in the snap chat and things like that so they've been trying to close the gap but what is important is i think i could have up to 100 people in a group or maybe it was 200 of people selling stuff this way so they could have 100 people in the group and it is very powerful because as my friend said these are the best umb

you have apple and the fbi. the tech companies have huge powers and influence. of course, they have to consult. the executors so jd, well, i just did a lookaround on my phone, it's a way sometimes hook up but also a way to kind of connect with your friends and so, you know, i could see her right now in dc, looks like hundreds of people including probably chinese students but also others like ourself, you know, who use we chat as an app for daily life. in china, you can go without your wallet, this is your digital wallet. i could send you money for a great question. i could -- location, everybody in this room, we could actually put ourselves on a map, say we were dispersed over dc, we could converse using wechat, there's a huge functionty and that's been a challenge for alibaba. they were a bit late to the game. they've spent a lot of money catching up. they bought like china's twitter and invested in snapchat and things like that. but what's important on e-xers is that i think -- i can have up to 100 people in the group if my private group, if people are selling

apple. now, as everybody knows, they wouldn't cooperate with the fbi in the terrorism investigation in san bernardino stock down from over 130 to 93. let's roll the tape on the ceo of apple. >> we need to decide, as a nation, how much power the government should have over our data and over our privacy. we did not expect to be in this position, at odds with our own government, but we believe strongly that we have a responsibility to help you protect your data and protect your privacy. >> okay. so the stock is down big, and i think that he lost that pr battle, cook. >> he did. >> you agree with me? >> i do. >> most americans say, when there's terrorism and dead bodies in the streets, you have to cooperate with the federal government. you have to find a way to do it on a one-time basis, if you want to make it that way. but on a case by case. cook didn't. apple didn't. does that add into americans saying, i'm going to sell my apple stock or not going to buy it? >> no. i think apple stock is down for other reasons. that incident didn't help apple by any means bust the stock is down because, a, they're sel

. >>> alert here, apple not working with the fbi to unlock a terrorist iphone, but taking meetings reportedlyh communist china to drum up struggling business. my next guest says ceo tim cook is helping the wrong people. >>> and speaking of apple, the mayor of cupertino where apple is headquartered is calling the company out for not paying enough taxes. the mayor of cupertino, california, is here to talk about it with us next. at ally bank, no branches equals great rates. it's a fact. kind of like social media equals anti-social. hey guys, i want you to meet my fiancÉe, denise. hey. good to meet you dennis. ...one of many pieces in my i havlife.hma... so when my asthma symptoms kept coming back on my long-term control medicine. i talked to my doctor and found a missing piece in my asthma treatment with breo. once-daily breo prevents asthma symptoms. breo is for adults with asthma not well controlled on a long-term asthma control medicine, like an inhaled corticosteroid. r >> roid. once your asthma is well controlled, your doctor will decide if you can stop breo and prescribe a different asthma

you can watch at cbs news.com on the cbs news app and devices like rocku, apple tv and on fire. >>> fbionfirms probe of hillary clinton's server a criminal investigation. a criminal inquiry. doesn't know what that means. also says there's some urgency to the investigation. we want to do it well and promptly. i feel pressure to do both those things. >>> investigations under way whether police used excessive force in a violent end to a chase. officers trailed a man through central massachusetts yesterday. the pursuit ended in nashua, new hampshire, and helicopter video showed police repeatedly punching the victim while on the ground. anna shows us how the scene escalated. anna, good morning to you. >> reporter: good morning. the chase and alleged beating is under investigation in both states. boston globe reports new hampshire's attorney general has opened an investigation and the massachusetts state police are looking into whether troopers used excessive force in apprehending the suspect.5:t >> about an hour after he sped away from police wednesday afternoon, richard simone of worcester

this comes after apple was at odds for the fbi to unlock the phone with one of the san bernardino terrorists. apple declined in that case. >>> and kids in detroit be could be out for a second day as teachers extend their sick-out. watch. >> they are protesting after finding out the district will run out of money to pay their already-earned salaries in june. the sick-out closed more than 90 schools yesterday. they are urging state lawmakers to pass a $715 million package to rescue that district. a lot of financial problems in that state, the state of michigan and this is the latest one. >>> coming up a woman turns the tables on a peeping tom. >> do you remember running into me in the grocery store? no hey, where are you going, come back? get this guy. stop him. >> well, it didn't stop there. she chased him all the way to the parking lot. >> wow. >> and most polls put donald trump winning in indiana, but another poll finds ted cruz winning in double digits. let's break it down and find out who has the best science behind the polls. my mom loves giving me advice. she even gives me advice... ...

you can watch at cbsnews.com o the cbs news app and devices like roku, apple tv, and amazon fire. >>> the head of the fbi confirm the probe of hillary clinton's private e-mail server is a criminal investigation. the former secretary of state's campaign calls it a security inquiry. director james comey says he doesn't know what that means. comey also says there's some urgency to the investigation. "we want to do it well, and we want to do it promptly. i feel pressure to do both of those things." >>> investigations are underway into whether police used excessive force to a violent end -- to end a violent chase. officers trailed a man through central massachusetts yesterday. the pursuit ended in nashua, new hampshire. the helicopter video shows police repeatedly punching the suspect. anna westerner shows hue the scene escalated. >> reporter: good morning. the chase and alleged beating is under investigation in both states. "the boston globe" reports new hampshire's attorney general has opened an investigation, and the massachusetts state police are used excessive force in apprehending the suspect. about an

fbi wanted access to. the agency believed that the phone could hold valuable investigative information and asked apple to helphem break into it. apple refused. listen in and tweet us using the hashtag #fzgps to let us know which side you come out on. >> imagine tomorrow that bank of america announced that it had a new product, let's call it an ivault and bank of america said this is a vault, a virtual vault, in which you can put all your bank information, any financial information you have, any other kind of information you want. remember, all information is now digital so it could be your tax receipts, it could be your will, it could be receipts for travel, it could be whatever it is you want to keep secure and safe. now, imagine that there was a guy, let's call him bernie madoff, who embezzled billions of dollars from poor workers' pension funds and it turned out he had one of these ivaults and the government is trying to figure out exactly the extent and the scale of the crime, they need evidence for it, they need to find out what else he might have embezzled and they go to a court and ask for a search war

dagen: apple famously doesn't pay people for hacks which is what that apple into trouble with the fbie fbi does pay and they were able to get into the phone. sandra: facebook is paid over $4 million to bug bounty recipients. >> imagine over the last five years, so much more. sandra: and he wants a football and a bike. >> a soccer ball i believe. sandra: silicon, the other election this year that could have a major in fact on the economy. plus turn text into gaming, it teams don't go anywhere without their mobile phones. parents to stepdad. that is coming out. ♪ is Âi sandra: as you heard point out earlier, the top issues on the 2016 campaign trail, republican for under donald trump has said he will be one of the greatest job producing presidents in american history, read it a rating last night that he will bring jobs back into this country. >> we are going to bring back our jobs and save her job and people will have great jobs again. this country, which is very divided so many different ways is going to become one beautiful, loving country. sandra: trump's comments come ahead of a ste

apple still fighting with the fbi.district attorney is pushing to get the company to open up over 200 iphones containing critical information for ongoing criminal cases. add to that, twitter set to join the privacy fight against the intelligence community. joining us now to weigh in on this polarizing debate over encryption is new york police commissioner bill bratton. in the case of apple he's blasted them for their unwillingness to unlock criminals' iphones calling it, quote, crippminal irresponsibility. good morning. >> good morning. >> are you stead fast in your belief that tech companies should do whatever they can to cooperate with law enforcement. >> i think they should try to cooperate with law enforcement, with our criminal justice system. even the use of the term of trying to get through the back door. we're not trying to go through the back door. we're trying with a court order to go through the front door. we're not sneaking into these devices or systems. we're literally trying to solve crime and prevent te

fbi staff. >> he responds with emotions. she fires back with her own. >> had she cited numbers, we wouldn't be talking about it today. >>> apple's flagship store is getting ready to open in san francisco. tara moriarty takes a look before it officially opens up to the public. >>> and playoff fever continues as the warriors rack up a win and the sharks prepare for game three. up next we sit down with ktvu's sports anchor jason applebaum. 'r new 80 calorie obsession. light & fit feel free to enjoy. >>> i bet you like having a 6:00 tip? >> i love it. bring it on! 7:30, 6:00 all time. >> now tied up at one game apiece after the warriors won game two last night. >> we're good. we are trying to do the right thing. our intentions are great. we are driving and kicking, all right? we are driving and kicking. we're good. >> coach kerr doing the driving and kicking speech there. this play getting a lot of attention this morning. andre iguodala's off the glass lay-up without looking. a little backyard basketball. throwing it up. the team has a couple days off before heading to oklahoma city saturday morning. game three set for 5:00 sunday. ktvu sports anchor jason a

apple carplay integration. >>> there's been possible setback in the fight to take back mosul from isis, possible again not until after this year. there was good news as well this week as new fbiow fewer americans are actually traveling overseas to fight for isis. the average of one person a month is down from 6 to 10 people per month during the first half of 2015. nbc news foreign correspondent, richard engel, thanked down the identities of those who left to fight for isis. >> we assembled the team, rented a motel room and got work to. we asked retired fbi agent to join us. >> unfortunately, we do have a problem. >> look at it. >> of american citizens going and joining isis. >> we quickly learned details about some of these young men. >> i know this one. we did a story on him and he's dead. >> douglas mcarthur mccain from minnesota was killed fighting for isis august 7, 2014. they believe another minnesotan is alive in missouri. we wanted to know how these 15 young men became so radic radicalalized. he suggested we start with their families. >> there is no way your kid will change from normal person to a jihadi, suicide bomber. >> nobody notice. >> no one notice any differenc

the apple ceo meeting with high-level chinese government officials right after he had problems with the fbithat is straightahead. every year millions of american moms put their careers on hold after having children. we have ideas for the mothers that are looking to get back to work. plus other career come back tips for everybody, that is coming up. today is job day as we go to break, a tribute to one of the hardest jobs in the world. a mom. happy mother's day, everybody. ♪ there's a lot of places you never want to see "$7.95." [ beep ] but you'll be glad to see it here. fidelity -- where smarter investors will always be. if only the signs were as obvious when you trade. fidelity's active trader pro can help you find smarter entry and exit points and can help protect your potential profits. fidelity -- where smarter investors will always be. . . . a cancer diagnosis can be overwhelming and complicated. that's why at cancer treatment centers of america every patient gets their own care manager to coordinate every aspect of their care. the care manager is making sure everything is flowing well