felepo grandi says, mostly to neighboring countries in the middle east. al jazeera's jane arraf was with felepo grandi. >> as the fighting intensifies in syria there are more trying to get in. at least 17,000 now are massed at the border, many of them hungerrary and cold according to aid agencies. the new unhcr commissioner says that the u.n. is trying to help jordan address its security cerches so that more of those people can be allowed inside. these started off as tents. now pretty much everyone lives in a trailer. it's still hot in the summer and cold in the winter and there isn't always electricity but more than that, people don't want to live in camps. so more than half omillion refugees, syrian refugees in jordan are trying to survive on the outskirts of the cities. they're living in unheated apartments, crammed into houses. it's the same situation jordanians are in as well, and creating a lot of resentments. the commissioner says that he would like to see european countries changing the regulations, to legally allow in some of these asylum-seekers